Work From Home -Administrative, Clerical, Data Entry, Customer Serice
Resume:
AMEERA ALI
CONTACT
Avondale Estates, GA
*************@*****.***
PROFESSIONAL SKILLS
Microsoft Office proficiency.
Data entry.
Filing and data archiving.
Word processing.
** **M typing speed.
Efficient customer service.
PERSONAL SKILLS
Excellent Communication Skills
Analytical/Problem Solving.
Team Collaboration.
Relationship Building.
Strong Computer Skills.
Customer Relationship Skills.
Accurate and detailed.
Well organized.
REFERENCES
Available upon request.
PROFESSIONAL PROFILE
Highly skilled, flexible, self-motivated, logical, analytical and competent. Dynamic and results-oriented professional with a passion for Clerical and administrative work. A strong background in Customer Services with ability to independently innovate ideal initiatives.
PROFESSIONAL OBJECTIVE
I am seeking an Administrative, Clerical/Office or Customer Service position which will fully synergize my experience in Customer Service, Clerical/Office and Administrative work, and provide a challenging opportunity to contribute to a company’s profitability and growth.
PROFESSIONAL EXPERIENCE
Clerical Office Associate August 2016 to Present
Broniec Associates – Norcross, GA
Gathered data for weekly reports of project’s progression.
Scanned and emailed statements, as wells as other documents to the Audit Staff.
Assisted with front desk coverage as necessary.
Assisted with other aspects of the statement department when required by peak time demands or absences.
Responsible for maximizing the potential of statement mailing projects through vendor interaction and performance of duties within areas of responsibilities.
Reviewed and processed in coming mail, (via fax, email, and physical mail), appropriately.
Scan and email approved statements to Auditors daily.
Sorted and entered all mailings of returned status/undeliverable in a timely turn-around.
Responsible for answering incoming calls from vendors.
Returned assigned Recorded Statement Line Voicemail and return calls daily.
Conducted outbound calling efforts to vendors to supplement statement mailings.
Assisted with management when required due to high demands and /or absences. (Supervision to suite attendant team.)
Administrative Clerk Assistant May 2011 to Present Levy Restaurants (Georgia Dome) – Atlanta, GA
Documented all customer inquiries and comments thoroughly and quickly.
Processed credit card payments rapidly and accurately.
Answered customer questions about product availability thoroughly.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Responsible for Data Entry, Customer Service, Administrative
Upheld confidentiality of all information.
Customer Service Administrator October 2015 to May 2016 Sykes – Denver, Co (WFH)
Processed credit card payments rapidly and accurately.
Upheld confidentiality of all information.
Entered numerical data into databases in a timely and accurate manner.
Upheld confidentiality of all information.
Entered numerical data into databases in a timely and accurate manner – Data Entry.
PROFESSIONAL EXPERIENCE (Cont’d)
Prepared new files and assigned tracking identification numbers.
Answered customer questions about product availability and shipment times thoroughly and professionally -Customer Service.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Customer Service Administrator January 2015 to January 2016 AT&T – Miramar, FL (WFH)
Entered numerical data into databases in a timely and accurate manner –Data Entry.
Scanned documentation and entered into the database.
Answered a high volume of calls addressing customer inquiries, solving problems and providing new product information –Customer Service.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
EDUCATION
Associates of Applied Science: Design & Media Production Technology May 2015 Atlanta Technical College – Atlanta, GA
Recipient of the Hank Aaron Chasing the Dream Foundation Scholarship in memory of Dr. Brenda Watts Jones.
Recipient of the Hank Aaron Chasing the Dream Foundation Scholarship in honor of Alba and Thomas Tulle.
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