Customer Service

COVER LETTER

Lee-Anne Du Plessis

**********.****@*****.***

056*******

Dear Hiring Manager

I'm applying for a position in your Company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convience.

Please find my resume attached.

I can be reached at the number above or at my email address. Sincerely,

Lee-Anne Du Plessis

Lee-Anne Du Plessis

Jumeira Village Circle

Dubai, UAE

056*******

**********.****@*****.***

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OBJECTIVE

• I am seeking a challenging position which will enable me to utilize my extensive skills, continue my professional development and provide opportunity for growth and advancement. KEY QUALITIES

• Strength: Polite, Hardworking, Optimistic, Reliable, Ambitious, Energetic, Punctual, and Friendly.

• Advance Computer Skills

• Project Management Basic and Professional.

• Health & Safety basics.

• Custom Service.

• Professional Communication Skills.

• Problem Solving.

• Leadership.

WORK EXPERIENCE

C osira Construction

Project Document Controller January 2012 - August 2012

• Control all documentations of company project.

• Co-ordinate archives for project documentation.

• Update monthly reports on projects.

• Conduct Audits on all data pack documentation & approve.

• Minutes of meeting.

• Worked hand-in-hand with project managers as well as Site inspectors.

• Assist Project Manager with tracking of project. Time-Cost-Drawings. B racken High School

Senior Hockey Umpire & Coach Certified (University ofJohannesburg), January 2013 - November 2015 (Part Time) T haba Eco Hotel & Spa 5:Star

Front office Hostess / Receptionist 2013

L esel- Contracta Force

Junior Manufacturing Site Manager September 2014 - November 2015

• Provide high level customer service and ensure compliance to all companys rules and regulations.

• Ensure customer satisfaction by responding to customer enquiries in responsive manner.

• Manage daily on-site operations such as health and safety, headcount, check-ins of employees to ensure staff availability during working hours. Train all temporary employees and new hired staff in line with company policies and procedures.

• Organize business review meetings with clients to improve performance continuously and qualitatively.

• Monitor all company activities and ensure compliance with company procedures and policies. 2

• Recruit, train and induct employees to achieve and maintain designed staffing pattern.

• Organize and conduct interviews and perform background investigation and provide on-site tests to all prospective employees

•Co-ordinate with supervisors and management to plan activities for higher productivity on production site.

• Develop and maintain relationship with management and supervisors to resolve employee issues, concerns and grievances as per existing company policy.

• Develop ways to retain all employees through motivation and encouragement.

• Manage employee pool by hiring, retaining or terminating of same, evaluate performance andcounsel employees to improve performance.

• Maintain weekly employee personal files to facilitate effective personnel management.

• Provide orientation to employees in terms of company values and culture to affiliate employees as per organizational requirement.

• Control all PPE on site.

• Manage the site sign off approvals.

• Maintain all documentation and filing.

A tlantis, The Palm

Aquaventure Operations \ May 2015 - Current

Atlantis, The Palm

Asiteer Hostess June 2016 -July 2016

EDUCATION

Marais Viljoen

Matric Certificate, 70 percent January 2008 - December 2012 English - First Language - Fluent. Read,Write & Speak. Afrikaans - Second Language Business Economics, Mathematics, Life Orientation,Computer Technology, Tourism SA Colloge

Project management Certificate 2013

• Quality Controlled:Costing:Budgeting:Time Management:Project Planning:Document Controlling University of Johannesburg

Hockey Umpire, 75 percent January 2013

• Umpiring a fair and honest sports match.

Pulse South Africa

Firs Aid Level 1,2&3, 95% 6 January 2016 - 29 January 2016

• First Aid Basic and advanced.

Drivers

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UAE Drivers license - In process Process

REFERENCE

• Cosira Constructions - Kenneth : +27-81-018-****

• Thaba Eco Hotel & Spa - HR : 011-***-**** Landline

• Bracken High School - Natalie - 011-***-**** Landline

• Contracta Force - Cellayn - +27-74-808-****

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Contact this candidate