Customer Service Microsoft Office
Resume:
Keremjeet kaur
Block b-**-** pangsapuri tmn aman putra,52000 Kuala Lumpur
H/P : 014 – 624 6493 / 016 – 443 9770
Name : KEREMJEET KAUR A/P HARBAJAN SINGH
Address : B-09-18 PANGSAPURI TAMAN AMAN PUTRA, JINJANG
UTARA, KEPONG 52000 KUALA LUMPUR.
Hand phone : 014 – 624 6493 / 016 – 443 9770
E-mail : *************@*****.***
Kind Attention: Human Resource Department
Dear Sir / Madam,
RE: APPLICATION FOR JOB
With reference to the above application, I wish to submit my application in the light of my academic qualification and job experience.
I do possess the ability to communicate well with people and capable to conduct myself well impromptu. I vehemently believe in high self-esteem, hard work and confidence in facing new challenges. My relevant skills and expertise over the past years have been varied and quite hands-on. I hope to furnish your organization with all the skills and expertise that is required.
With great pleasure, I would most appreciate it if the management of your esteem organization considers my application and grant me an opportunity to attend an interview at anytime convenient to you. If you wish to contact me, you may reach at my hand phone 014 – 624 6493 /016 – 443 9770
Eagerly waiting for your reply.
Thank you.
Yours Faithfully,
(Keremjeet Kaur)
Career Summary
A well experienced individual who has the ability to provide a wide range of support in full spectrum of functions. I am a very energetic and customer centric personal.
Seeking to provide top-quality operational support within the organization. Offers excellent communication skills, computer proficiency and an understanding of operational objectives.
Personal Information
Name : Keremjeet Kaur
Age : 23 years old
Date of Birth : 09th February 1994
Maritial Status : Married
Nationality : Malaysian
Religion : Punjabi
Race : Sikhism
Gender : Female
Expected Salary : RM 4, 000
Working Experience
Verification Officer
Aiqon Capital 2011 - 2012
(www.Aiqon Capital.com)
AIQON CAPITAL is conscious of its responsibilities and role in society, provide valuable advice and guidance to assist those members of our society who have become unable to fulfill their financial obligations.
Credit Management Officer
Comprehensive Credit Receivables Network Sdn. Bhd Mac-Oct 2012
9th Floor Semua House Lorong Bunus 51000 K.L
Comprehensive Credit Receivables Network Sdn Bhd is about agency bank collection.
Accounts Executive
Grand Paradise Holdings Sdn Bhd Nov 12 – April 14
No 63, Jalan Ampang 50450 KL
This company is travel and tours company that handles air tickets, tours, car rental, health products, import and exports, and hotels.
Mobile Banker
Hong Kong & Shanghai Bank (HSBC) May 14 – May 15
Level 2, Direct sales office, No 460 jalan ipoh,
51200 KL
This company is a banking corporation, where my job scope is to sell credit cards, cash installment plan and balance transfer. My main stream in this job is to meet customer and approach all the customer to get the products.
Cabin Crew
Emirates Airline May 15 – current 17
Level 3, Emirates Head Quarters, PO Box 686,
Dubai, United Arab Emirates.
This company is one of the world best airline company, where my job scope is mainly customer service, working for this company is a honorable achievement for me, but the reason I had to resign is mainly to come back to my home land and to stay with my husband as I’m married.
Responsibilities and Work Task
• Effectively and efficiently manage to track and investigate customer case details.
• Provide reliable information and offer services in regards to clients expectations.
• Effectively resolve cases within the time frame given.
• Effectively and efficiently manage customer prospect interactions through the phone on claims inquiry.
• Provide valuable advice and rehabilitation and offer the most effective way to freeing our customer from burden of bank debt.
• Help customer to reduce the level of stress.
• Updating Daily remarks and Monitoring file.
• Supporting other section within the department to ensure efficiency.
• Representation about the consequences of non-payment.
• Representation about the legal status of a debt.
• Preparing proposal letter for customer.
• Repayment negotiations.
• Meeting face to face contact and an explanation of undue harassment.
• Doing monthly bank reconciliation for various company.
• Preparing chq’s for all the bills.
• Monitoring monthly rental and collecting monthly rental.
• Preparing chq for salary (6 companies), Epf, Socso, Lhdn, Lhdn(cp 204).
• Participated in company audit.
• Maintain, Monitor, and Reconcile customer credit balances for air india.
• Handle cash collection received from customer from 2 companies.
• Handle with all the banking system.
Training Attended
• Complaints training.
• Communication training.
• Bafia Training.
• Usage of Tally (accounting system).
• Usage of Win Yatra (accounting system).
• Learn how to handle Bsp.
• Involved for Ubs system practical.
• Cabin crew training in Emirates aviation college for 2 months.
• Sep, recurrent and cross training for A380 from (mainfleet – B777/A330/A340)
Behavioral & Attitude, Personal Skills, Strengths, Others
• Able to work in-group and under pressure.
• Handle conflict and problems.
• Independent and capable of handling multi task.
• Fast leaner.
• Handle media relation.
• Microsoft office, Microsoft excel (Advance).
Work Style
I am an ambitious person who enjoys both physical and mental challenges. I am realistic about the level of my skills and knowledge at this stage of my career.
I am a friendly person who can be trusted and I will feel grateful if any of the duty taught to me because I am always in positive mind and willing to learn as I am fast learner too.
Academic Qualification
Sijil Pelajaran Malaysia (SPM)
Diploma in Accounting (Segi College Kuala Lumpur)
Sep Achievement certificate
Cabin crew graduation certificate
Language Proficiency
• Written Language – English, Malay, Punjabi.
• Spoken Language – English, Malay, Punjabi, Tamil, Hindi.
References
Mr. Ramalingeswaran
IT Technician,
Aiqon Capital Sdn Bhd,
Plaza See Hoh Chan Jalan Raja Chulan,.
50200 Kuala Lumpur
012 – 371 3229.
Mr. Paul
CCR Networks Sdn Bhd,
No. 9 Semua House,
Jln Bunus, Kuala Lumpur.
Mr. Mohd Izan Alias
Accounts Manager,
Grand Paradise Holdings Sdn Bhd,
No 63, Wisma Paradise,
Jalan ampang,
50450 Kuala Lumpur.
014 – 924 9770
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Resume of Keremjeet
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