Assistant Personal

Yanira Lauricella

North Hollywood CA ***** - 818-***-**** - **********@***.***

Personal Assistant (Private home):

• Computer and administrative skills.

• Discretion in dealing with confidential information.

• Flexible to work as needed and adaptable to new work environment.

• Capable of performing multiple tasks simultaneously.

• Service mentality.

• Certified in First Aid & CPR.

• Able to travel domestically and internationally.

• Keeping duties running smoothly.

• Organized.

• Problem solving.

• Light cooking.

• Light cleaning.

• Occasional child care.

• Pet sitting

• House sitting

• Good driving record.

• Clean background check.

• Clean driving record.

Corporate:

• 12 years of corporate world environment experience.

• Supervising team.

• Training new staff.

• Desktop and processes writing.

• Scheduling meetings.

• Vendor liaison.

• Inbound and outbound calls.

• Participating on interviewing new staff.

EMPLOYMENT HISTORY

Ed Santiago

Supervisor: Ed Santiago 10/2009 Present

Title: Personal and Executive Assistant

Duties: Arranging domestic and international travel with detailed travel itineraries with agendas for business, humanitarian and personal needs; assisting with special projects; coordinate with household, private vendors, office assistant, and other contacts; running errands: Making bank deposits, drycleaners, drop off and pick up mail and packages from the post office; maintaining and assisting with tasks such as: Gathering documents for tax filing, household bill payment, creating spreadsheets and correspondence, assisting with health plan benefits, medical appointments, assistance with household pet sitting; house sitting.

Health Net of California 08/2004 – 12/2016

Supervisor: Mrs. Janice Lea

Title: Senior Case and Disease Management Assistant:

Ambulatory Case Management and CBAS (Community Based Adult Services) Referrals and requests:

Duties: Training, leading, mentoring and supervising the State Health Programs ACM (Ambulatory Case Management) and CBAS (Community Based Adult Services) Coordinators Team; creating desktops and processes; assisting department’s manager with oversight of workflow and assignments; ensuring that team associates have the necessary tools to complete daily tasks; responding to queries from contracted providers, hospitals, regional centers, and other outside non-network providers; transitioning members from a closing facility to new community based facilities; assisting with the triage process and prioritization of referrals; reconciling and approving Healthy Families, Healthy kids, Medi-Cal and OB Maternity in-patient authorizations; contacting hospitals for pediatric discharge date, outcome of OB deliveries or member’s medical group for professional authorizations; follow up on referrals to CCS (California Children Services); routing cases to appropriate case manager; reconciling vendor’s monthly invoices; gathering company data for the state quarterly reports; main contact to handle daily issues from about two hundred CBAS contracted facilities; identifying and referring potential quality of care concerns; notifying and researching within the appropriate internal departments to address member or provider’s issues; handling special projects and other tasks assigned by upper management; initiating authorization on urgent issues upon receipt; conducting case management assessments with members identified with complex needs; identifying non clinical member’s needs, to provide members with available resources within the state, the community or the company; such as IHSS, CBAS, food resources, utilities, dental, among other; coordinating between members, providers, external vendors and the company; processing incoming case management referrals request and assigning them to nurses within the department units or from case managers to outside vendors; acting as Spanish interpreter for members and nurses; creating and keeping logs for the Case Management Department; vendor liaison; accessing vendor’s web site to provide members with updates; monthly reports to in-house Case Managers; submitting electronic new complex referrals; communicating with medical groups; assisting to provide benefits and transplant centers of excellence depending on line of business, type of transplant and geographical region; general clerical support to director, manager and case managers; scheduling and attending meetings; responding to inquiries from members and providers; mailing monthly surveys to members and compiling surveys response, to provide monthly satisfaction reports to upper management; ordering office supply; filing; creating templates, spreadsheets and projects requiring Microsoft Word, Excel.

Act 1 (Health Net of California) 12/2003 – 08/2004

Supervisor: Mrs. Kathleen Wojtalik

Title: Intake Coordinator

Duties: Processing incoming documents and assigning them to nurses within two units, keeping logs, responding to queries from members and providers, sending letters to members, distributing departmental faxes and sending referral faxes to providers, receiving and responding emails, filing.

AppleOne Employment 04/2003 – 06/2003

Supervisor: Mrs. Melanie Fermin.

Title: Administrative Assistant.

Duties: Assisting the Risk Management Department staff, sending faxes to request certificates of insurance, assigning Worker’s Compensation codes for new employees, helping supervisor with special projects, mail distribution, ordering office supply, phones, filing, photocopies.

Ed Santiago and Associates Interpreting Service 04/1990 – 02/2002

Supervisor: Mr. Ed Santiago

Title: Office Administrator and Personal Assistant.

Duties: Owner’s Personal Assistant: Child support payments, school payments, errands, international calls, travel arrangements, meeting scheduling, answering phones, sending faxes, keeping supervisor’s schedule. Property Management: checking credit, employment, and references on applicants, leases, collecting rents, serving notices to tenants, pest control and apartment maintenance scheduling, mortgage payments, Homeowner's Fire Insurance payments, rent monthly reports, payroll, bank deposits, 941 deposits, mail distribution, electronic mail retrieving and replying, scheduling office staff, assigning interpreters for the court calendar, accounts receivable and payable.

TECHNICAL SKILLS & ABILITIES

Knowledge of Lotus Notes, MS Excel, MS Word, MS Access, MS Outlook, MS PowerPoint, Calendars, Windows 95/NT/98/XP/Vista, MS Word, Excel, Office Equipment.

AWARDS RECEIVED

City of Los Angeles.

Appreciation Recognition on the Salvadoran cultural rescue.

Casa de la Cultura de El Salvador (House of the Culture of El Salvador).

Distinguished Service Award for contribution, dedication and support for the cultural development of the Salvadoran community, as Director and Choreographer of the Salvadoran Folkloric Ballet in Los Angeles.

VOLUNTEER WORK

The Giving Spirit - Supplies for the homeless:

Assembling two months survival kits that are filled with daily necessities.

Operation Gratitude – Care packages for the troops:

Sorting donated items, folding shirts, screening letters, preparing products for assembling packages to the troops.

L.A. Kitchen - Healthy Meal for the Community (LA)

Volunteer to help chop, peel and cut produce to create a beautiful and nutritious meal, at the culinary job training program for youth aging out of foster care, older adults coming home from prison, and others who are overcoming barriers to employment.

Hope Mill - CarePack Assembly

Assembling CarePacks filled with food, water, clothing, blankets, and essential care items to homeless men, women and children in Southern California.

Donate Life Rose Parade Float

Assisting with the assembling parts of the Donate Life Rose Parade Float.

The Midnight Mission

Helping to serve food and clean up after the meal for our city’s homeless men and women.

EDUCATION

Los Angeles Valley College

Van Nuys, California 91401

** References available upon request

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