Sales Manager
Resume:
SAEED ZIYAAEEN
**********@*******.***
SUMMARY
Strategic manager with strong interpersonal, communication, problem solving and decision making skills. Ability to establish and maintain strong alliances; lead and motivate teams; drive projects to successful completion. Focused with a comprehensive knowledge of managing and developing stores and leading staff & sales teams. Commercially aware and highly successful in driving business forward whilst delivering high retail standards, through increasing sales performance, business development and H.R skills. Proven ability to maximize sales and profitability through excellent service and the effective management of retail space. SKILLS AND COMPETENCIES
• Expert in all aspects of marketing.
• Easy going by nature and able to get along with both work colleagues and senior managers.
• Experienced and skilled negotiator and motivator.
• Quick learner and able to adjust my vast business experience to any retail sector.
• Fluent in English, Farsi and Hindi.
PROFESSIONAL EXPERIENCE
Toufiq Furniture Company - Dubai, U.A.E.
Managing Director
1984 - 2013
Dana Optical Group - Dubai, U.A.E.
Retail And Operations Manager
1997 - 2014
RESPONSILBITES AND DUTIES
• Managing and motivating a team of over 50 staff, including accountants, shop managers and sales staff to increase sales and efficiency, and maximize profits.
• Managing stock levels and making key decisions about stock levels and control.
• Analyzing sales figures, forecasting future sales and interpreting trends to facilitate planning.
• Holding monthly sales and operation meetings with shop managers to review previous month sales and to make necessary adjustments such as changes in pricing policies and strategies.
• Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development.
• Responding to customer complaints and comments personally via email and phone.
• Visiting the sales floor of all retail operations regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing by visiting competitor stores on a regular basis.
• Initiating changes to improve business, e.g. revising opening hours to ensure the store can compete effectively in the local market.
• Studying the commission structure and adjusting, altering and fine-tuning it on regular basis to increase sales and keep staff motivated.
• Travelling to numerous exhibitions to view and be aware of latest trends and purchase suitable items for the retail stores.
• Arranging sales promotions and sales campaigns on a regular basis to take advantage of peak seasons.
• Deciding on the timings of advertising and making sure the advertising copy is suitable for the promotion.
• Carrying out sales forecasting and sales planning, making sure weekly, monthly and annual the targets are met.
• Arranging surveys and focus groups to introduce new products based on customer and staff feed back. ACCOMPLISHMENTS
• Expanded family furniture business from two stores to five stores.
• Diversified into the optical business in 1997, starting with one store and increasing them to 8, with 2 more to open in a new shopping mall called Mall of Arabia.
• Won three awards from the major shopping malls in Dubai, for most improved retailer, and highest sales per square foot.
• Increased group revenue from $500,000 to over $5,000,000 between 2007- 2014. EDUCATION
• 'O' and 'A' level - England, UK
• HND in Business Studies - England, UK
• Post Graduate Diploma in Marketing Management - England, UK
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