Customer Service Administrative Assistant
Resume:
Cynthia A. Robertson
Ansonia, CT **401
Email: *******.**********@***.***
SUMMARY
** ***** ** ********** ** customer service, office administration, and dispatching. Areas of
strength include the ability to work in high stress environments, the ability to handle multiple
priorities, and communicate well under pressure. Customer focused, dependable, with the ability
to work independently as well as a team member.
PROFESSIONAL EXPERIENCE
United Healthcare, Trumbull, CT (Both FTE and Former Contractor) 9/12-7/14
Data Loading Associate Tricare (Military and Veterans) NAC Security Clearance
• Loading providers into computer system.
• Affiliating providers to medical groups, hospitals, urgent care facilities, etc.
• Loading contracts for providers and groups for payments of hospital and medical claims.
Healthnet of the Northeast, Shelton, CT 4/01-7/10
Provider Information Analyst II
• Research and provide correct provider identification number for claims. 10/08-7/10
• Verified provider’s area of expertise.
• Processed required amount of medical, dental, and hospital claims.
Healthnet of the Northeast, Shelton, CT 4/01-10/08
Coordination of Benefits Analyst II
• Verified if subscriber had other health insurance per calls to other health insurance
companies such as: Medicare, Blue Cross Blue Shield, etc.
• Updated subscriber’s record when needed.
• Processed required amount of medical, dental, and hospital claims.
Publix Relay
Supervisor, Customer Attendants, Hamden, CT 9/00 -4/01
• Supervised and scheduled 50 customer attendance for various duties.
• Supervised assistant developers.
• Trouble shoot problems with assistant developers with their daily duties.
ADT Security Systems
Call Center Customer Service Representative, Trumbull, CT 9/95 – 9/00
• Monitored residential and commercial alarms for customers
• Dispatched emergency personnel (police, fire, EMS) when needed.
• Received “Eagle of the Month” award for promptly dispatching fire department that
saved a family’s life.
Allied Signal
Plant Maintenance Dispatcher/Inventory/File Clerk, Stratford, CT 5/78 – 9/95
• Maintained accurate records of inventory.
• Arranged delivery of parts to designated areas throughout the plant.
• Complied procedures for international shipments,
EDUCATION
Gateway Community College 9/00 – 5/02
• Associate Degree Medical Administrative Assistant
SKILLS
Microsoft Word, Excel, Lotus Notes, etc.
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