Customer Service Accounting

Michelle Parker

***** *. ***** **. ***, Littleton, Co 720-***-**** **********@*****.***

SUMMARY OF QUALIFICATIONS

Candidate for Master of Science in Accountancy seeking entry-level role in accounting. Small business owner who has achieved profitable business operations by controlling costs and loss, analyzing financial statements, and building repeat business through best-in-class customer service. Accounting skills gained from education include:

Financial/Data Analysis: Reading and evaluating P&L statements using budgeting and forecasting methods to evaluate financial performance

Accounting Cycle: Recording business transactions, including journal entries, general ledger posts, and error detection through trial balance reports

Horizontal and Vertical Analyses: Reading and comparing balance sheets and income statements. Calculating ratios to compare to prior years’ income statements.

Familiarity with GAAP & SOX Microsoft Office: Excel, PowerPoint, Word Problem Solving Cash Management

Business Development Account Balancing Budget and Cost Analysis Client Relations Organization

Team Building Meeting Deadlines

EDUCATION

Master of Science in Accountancy with CPA Bridge Certificate - University of Phoenix March 2018

Key Courses: Financial Accounting, Communication for Accountants, Finance for Business, Accounting Information Systems

Bachelor of Science in Business Administration - University of Phoenix May 2016

Key Courses: Accounting for decision making, Principles of Accounting, Business Communication

WORK HISTORY

Rocky Mountain Cleaning LLC – Denver, CO July 2012 – December 2016

Business Owner & Operator

Delivered exceptional customer service through frequent and friendly communication with strong time management; earned an A+ rating with the Better Business Bureau

Managing, tracking and recording expenses and profits for the company while utilizing cost savings

Awarded the 2016 Small Business Excellence Award

Jackson Hewitt – Denver, CO January 2008 - April 2008

Receptionist

Administered superior customer service through excellent relationship-building and communication

Tracked schedules while addressing customers’ questions and providing information

Always Clean LLC – Denver, CO March 1999 - May 2005

Housekeeper

Communicated through customers and management while succeeding expectations and satisfaction

Exceeded with time management for the company and clients

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