Customer Service Human Resources

CYNTHIA L. BALES

*** * **** **. ******, WA ***** 253-***-**** ************@*****.***

Professional Experience:

Work Study Coordinator - Human Resources Management

VA Puget Sound Heath Care System

9600 Veterans Drive

Tacoma, WA 98493 August 2014 - Present

Strong interpersonal skills while applying great customer service to assist the Veterans in the community as well as the employees at the Department of Veterans Affairs Hospital

Solid communication skills verbal or written

Performing Administrative Functions

Assisting with day-to-day operations with all aspects of the Human Resources office

Pronounced knowledge of human resources principles and employee record care

Providing direct support to service line management by scheduling candidates for interviews, form and maintain job descriptions, solving disputes, etc.

Recruiting Veterans for the Work-Study Program

Assist applicants with corresponding forms during the application process

Conducting pre-screening and checklists

Authenticating applications submitted by Veterans

Study resumes and other forms before sending to corresponding selecting officials

Schedule interviews for applicants

Initiate background checks for Veterans

Ensuring the candidate completes the background check and fingerprint appointments

Submit applications to obtain contracts from corresponding Regional office

Validate and ensure time cards and contracts are accurate before sending to the regional office for processing

Excels and works well independently or in a team work setting

Ensured that newly opened job positions were placed/posted onto corresponding employment recruiting boards

Works well under pressure

Introduced & Created Excel Databases to Organize Work Study Applicants’ files

Ability to create needed reports for Human Resource Management functions

Understands techniques used for data collecting, research, and report analysis to draw conclusions

Ability to thrive in a fast-paced environment

Understanding of project management

Type, print, and file a selection of memos

Answer phones while identifying and solving disputes to ensure the customers’ needs are met

Extreme organizational skills

Hard working, determined, & a quick learner

Pays close attention to detail

Pronounced multi-tasker

Ability to meet deadlines

Trustworthy, currently, upholding a MBI Clearance/Background Check with the Federal Government

Capability to interpret federal, state, laws, policies, and regulations

Technology Skills:

Experience with using the following Operating Human Resource Management applications: Workers Without Compensation (WOC), Account Tracking System (ATS), Office of Personnel Management (eOPF), & Work-Study tracking System with the Veteran’s Benefits Administration

Skilled in Microsoft Office Processing (Word, Excel, PowerPoint, Access, & Outlook)

Knowledge and understanding of Spreadsheets

Advanced typing skills

Understanding of Human Resources HRIS Software

Skilled with working in multiple applications at once

Strong skills with multi-line telephone systems

Shift Leader – Cashier & Cook

Zaxby’s

1694 Fort Campbell Blvd.

Clarksville, TN 37042 August 2011 - July 2014

Led team members in the company in providing remarkable customer service

Directed the team by guiding and encouraging the personnel to meet daily goals

Constantly prepared to help a customer in need

Provided a clean environment for the customers to eat in

Ensured all foods were maintained and presentable

Replenish and stock restaurant supplies such as napkins, cups, straws, food, plates, etc.

Maintained floors within the restaurant

Dust and polished restaurant furniture and equipment

Organized equipment and materials in the workplace

Cleaned windows, walls, ceiling, and woodwork

Displayed knowledgeable computer skills while assisting other employees when they were unable to use the workstation to its full function

End of Day Accounting Task Reconciliation of the restaurant daily transactions

Provided feedback to employees after daily shifts

Helped facilitate resolutions for employees after addressing disputes

During my time with Zaxby’s I provided and demonstrated boundless customer service at Zaxby’s; this specific Zaxby’s location received the “Zeggy Award” for best customer service out of all the stores across the United States. This accomplishment occurred due to our wonderful staff that ultimately cared about the customers experience in our store. I always work to the best of my ability. I lead my employees and trained them to the best of my ability. I welcome teamwork and believe it makes a good work environment. I look forward to seeing customers and giving them an on-core experience.

EDUCATION:

Saint Martin’s University - Lacey, WA Master’s in Business Administration

GPA: 3.8 Expected Completion: December 2017

Saint Martin’s University - Lacey, WA Bachelor’s in Business Administration

GPA: 3.68 Completed: December 2016

Northwest High School - Clarksville, TN High School Diploma

GPA: 3.75 Completed: May 2013

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