Sr.Salesforce Developer / Admin

Shami

Sr. Salesforce Developer/Admin

**********.************@*****.***

PROFESSIONAL SUMMARY

Around 9 years of overall professional IT experience with 4 years of extensive experience in Salesforce.com CRM and Force.com platform as Administrator and Developer.

Salesforce.com Certified Force.com Developer

Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Opportunity Management, Case Management, Quote, and Forecasting.

Experienced in customizing and configuring sales and services cloud console (cloud computing).

Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Master-detail relationships, lookup relationships and Junction objects.

Experience in OOB(Out of Box).

Worked extensively on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, custom objects, Reports and Dashboards.

Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Validation rules, Workflow Events, Actions, Assignment Rules and Approval process.

Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.

Hands on experience creating profiles and implementation of Role Hierarchies

Strong knowledge of Salesforce configuration, data migration, system integration and familiarity with Visual force (Pages, Components, Controllers) and Apex (Classes, Controllers, Apex Collections, Triggers, Scheduled classes, Batch Apex).

Experience in developing Apex Classes, Triggers, CSS, HTML and JavaScript.

Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP,REST, SSI) & web integration with SDFC.

Experience Cisco Secure Access control Servers

Experience in implementing design pattern methodologies.

Experience in Data structures, Data modeling, & Database schema.

Experienced in SQL, Microsoft SQL Server and Oracle.

Experienced in DB2 and Teradata databases

Capable of handling multi-tasking and multiple projects performing different roles.

Ability to administer, configure and develop Salesforce.com applications.

Knowledge in creating various UML diagrams like Use Case diagram, Activity diagram and Sequence Diagram.

Proficient in Bulk Data Migration from Traditional Applications to Sales Force using Apex Data Loader Utility and Informatica On Demand.

Good knowledge in Apttus and SAP

Experienced in cleansing and De-duplicating data by using CRM Fusion demand tool

Involved in Unit Testing, Code Review, Test Coverage and deployment from one environment to different environments.

Possess excellent communication, interpersonal skills and the ability to work both as a team player and as an individual.

Experienced with Red hat.

Ability to diagnose and handle technical issues.

Ability to quickly adapt and learn, work in-groups as well as independently with minimum supervision. Highly dedicated, quick starter, solution driven pattern programmer, Strong in Object Oriented Analysis and Design, Excellent at solving complex problems under strict deadlines.

Effective communicator at all levels of an organization in management, technical and sales roles.

EDUCATIONAL QUALIFICATIONS:

Bachelor of Technology (information Technology) from JNTUH, India

TECHNICAL SKILLS:

Salesforce.com : Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class

& Apex, Visual Force (Page, Component & Controllers).

Custom Integration : Outbound Messages, Workflow & Approvals, Field updates,Reports,

Custom Objects, Custom Settings, Custom Labels and Tabs, Account

Management, Contact Management, Email Services, AppExchange

Package & Custom Application and Sandbox Data Loading

Force.com tools : Apex Data Loader, ETL Data Extraction, Force.com Apex

Explorer,Force.com Migration Tool, Force.com Excel Connector and

Force.com Eclipse IDE Plug-in.

Languages : JAVA, C, C++, VB, APEX, UML, SQL, and PL/SQL

Java/J2EE/

Web Technologies : Servlets, J2EE, JSP, JDBC, Applet, Java Script, XML, HTML, DHTML,

Shell Scripts and Webservice

Databases : MS SQL Server, Oracle, DB2, UDB, MySQL

Documentation Tools : MS Office

PROFESSIONAL EXPERIENCE

Client: Corporation for National and Community Service Washington, Dc Dec 14 – Till Date

Implementation Partner: Planned System International Washington, Dc

Role: Salesforce Consultant

Corporation for National and Community Service’s is presently working on oracle forms and JAVAInterface. This has to be Modernized in the Salesforce Platform.

Responsibilities:

Worked as enhancement team member and performed the roles of Salesforce.com Developer/Admin in the organization.

Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.

Developed various Custom Objects, Tabs, Components and Visual Force Pages.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Developed Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales

Performance and lead generation statistics.

Maintained user roles, security, profiles, and workflow rules wherever necessary.

Implemented Pick lists, Dependent Pick lists, Lookups, Master detail relationships, Validation and Formula fields to the custom objects

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Created various Communities in Salesforce in order to meet the business requirements.

Involved in building of the Customer Portal in the organization.

Implemented Nightly Batch Processes to handle bulk records and scheduled daily jobs using apex scheduler.

Uploaded about close to a million records using the Data loader and experienced in cleansing and De-duplicating bulk loads.

Created custom Visual force components and attributes to override the look and feel of standard Visual force components.

Provided ongoing Salesforce.com maintenance and administration services. Including periodic data cleansing, custom objects, workflows and campaign management.

Involved in Data validations and Data migration from its legacy systems by mapping the company information using the backed database SQL Server.

Experience in querying DB2 and Teradata databases

Wrote test class for classes related to the project, helped other teams in writing it and always maintained more than 85% of code coverage and made a safe deployment for every bi weekly releases and major releases.

Experienced in cleansing and De-duplicating data by using CRM Fusion demand tool.

Experienced in consuming REST and SOAP API.

Integrated the existing system with force.com platform using Cast Iron.

Used eclipse, change sets and Ant scripts to deploy changes between environments.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, JQuery, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Source Revision Control(SVN),Api’s, Windows XP.

Client: BBVA Compass Birmingham, AL Aug 13 – Dec 14

Role: Salesforce Consultant

The purpose of this project is to implement Online Banking Personal Finance Services. Different

Modules for managing personal finance such as Creating new account for Individual and Joint account

Activities and balances, customer’s personal information management, transferring Funds

Between different accounts were developed using Web Service for ATM/Branch locator were also

developed and integrated into the System.

Responsibilities:

Developing new tools for Business in Salesforce.com.

Automating business process by developing batch processes using APEX programing language.

Developing User Interfaces using Visual Force, S-Control, HTML/XHTML, XML, JavaScript, Css and JQuery programming Languages.

Developing backend logic using APEX programming language.

Writing SQL, SOQL and SOSL queries. (SOQL and SOSL are Salesforce Query Languages).

Integrating Legacy applications like SAP, Hyperion, Amazon web services and Oracle Database with Salesforce.com using REST based, SOAP based web services and JAVA.

Architecting and building solutions within the Salesforce Portals and Force.com sites.

Processing and transforming business data using ETL tools like Informatica, CAST IRON and Data loader.

Developing complex Dashboards and Reports in Salesforce.

Developing Salesforce Triggers to handle Bulk data loads.

Design and develop Relational Database using Salesforce customizations like creating lookup relationships, Master-Detail relationships and Junction Objects.

Managing IDM (Identity management) tools based on O Auth 2.0 and SAML (Security Assertion Markup Language) for SSO (Single Sign On).

Design and implement SSO (single sign on) for Salesforce applications.

Salesforce Administrative work like creating Users, Licenses, Profiles, Record Types, Page Layouts, Permission sets, Field Level Security, Sharing rules, Roles and Role hierarchies, Change Sets, Workflow’s Rules, Approval Process and Knowledge articles.

Using Salesforce IDE and Eclipse IDE for developing and deploying code.

Strong understanding of agile methodologies.

Developing Unit test cases using Apex Test methods, Java.

Maintaining code coverage for Salesforce application around 90%.

Environment: Saleforce.com platform, Force.com API, Apex Managed Sharing, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force,Salesforce.com Data Loader, Security Controls, HTML, Java Script, Sandbox, Api’s, Eclipse IDE Plug-in.

Client: Catalina marketing St. Petersburg, Florida Mar 12 – Jul 13

Role: Salesforce Consultant

Catalina influences the preferences, purchases and behavior of consumers by delivering the right

Message to the right audience in the right environment. Catalina chose to use Salesforce.com as their

CRM tool.

Responsibilities:

Reviewed and updated requirements with BA and Business client.

As Per business needs-Setup Apps, Objects, Page layouts, related lists, Tabs, Roles, Profiles,

Formula fields, Validation rules, Workflow rules, Approval process successfully.

Implemented pick lists, dependent pick lists, lookups, master detail relationships to the custom objects.

Created Custom Report types, custom reports and Dashboards for stakeholders review in the Organization.

Created user roles, profiles and implemented Object level, field-level and record-level security.

Used Conga composer for generating PDF and Word Documents.

Used Grid Buddy for reports on multi-object data sets. Spreadsheet-like mass update, inline edit, create, delete and filter.

Provide solutions to the grants system in Salesforce.

Developed APEX code for complex functionalities.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Developed visual force pages to meet the business requirements.

Developed Visual Force components

Used Skuid in Salesforce for better UI layout

Created various communities in Salesforce in order to meet the business requirements.

Experienced in consuming REST API.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.

Used connected apps feature in Salesforce in order to use some of the legacy system functionalities in Salesforce.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, JQuery, Java Script, S-Controls, Workflow & Approvals,, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Api’s, Eclipse IDE Plug-in.

Client: American Imaging Management, Inc Deerfield, IL Oct 11 – Feb 12

Role: Salesforce Developer

AIM Specialty Health (AIM) is a leading specialty benefits management company with more than

20 years of experience and a growing presence in the management of radiology, cardiology, oncology,

Sleep management, specialty drugs and Pharmacy Automation.

Responsibilities:

Involved in requirement gathering.

Played key role in UAT, SAT and training business users on SFDC system and process.

Handled different Integrations with other platforms like CTI Integration.

Developed various Custom Objects, Tabs and Fields

Administered, configured, maintained Salesforce.com application user profiles, roles, Assigning Permissions, Generating Security Tokens, validation Rule, upgrade installation.

Use of data-loader, data exporter and migrated the attachments from legacy CRM to Salesforce, and also worked on Salesforce to Salesforce.

Involved in End to end testing and also gathering requirements to feedback from business users.

Developed Visual Force Pages, APEX Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.

Developed, Deployed Workflows and Approval processes for opportunities and products/ assets management.

Used SOQL &SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Developed Unit test class for Apex class and worked for improving code coverage.

Involved in building of the Customer Portal in the organization.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.

Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.

Experienced in consuming Rest Api’s.

Experienced in using Development tools like Forece.com IDE Plugin in Eclipse and developer console.

Created custom, HTML and Visual Force Email templates.

Interacted with the Salesforce.com premium tech support team on a regular basis for requesting new features and increasing feature limits

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, IBM middle ware, App exchange, S-Controls, HTML, Java Script, Apex Triggers, WebServices, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Informatica OnDemand, Api’s, Customer Portals, Eclipse IDE Plug-in, Windows XP.

Client: Century Payments Inc., Frisco, Texas Oct 10 – Sep 11

Role: Salesforce Admin:

Century payments are a leading payment processing company located in frisco, Texas. Century Payments used salesforce.com and its reporting tool to keep a count of all its referrals captured by its sales people.

Responsibilities:

Created various tabular and summary reports.

Developed various different dashboards (pie chart, donut and tabular).

Performed various data cleansing operations using data loader and excel connector to clean the Duplicate data.

Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.

Used excel connector tool to use data migrations into the org.

Used data loader to perform mass data load of Referrals and Referral Sources into the org.

Created new objects, page layouts and relationships among them.

Created profiles and implemented Object level, field-level and record-level security.

Providing filed level access, monitoring of debug logs, time based workflows, apex jobs.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization

Created email templates and inbound emails using Visual force for the clients and customers.

Customized tabs for among different business users groups and business centers. Create various profiles and configured the permissions based on the organizational hierarchy requirements.

Creation of various record types and page layouts based on the profile level hierarchy.

Importing data into sales force using Data Loader.

Performed all administrative functions as needed and required for the SFDC team of two.

Providing ongoing salesforce.com maintenance and administration services including periodic data cleansing.

Performed the duties of monitoring the Automation process of world pay system data into Salesforce.

Used DBamp tool to monitor refresh and replicate jobs, data pushes and perform various queries on our organization data of Salesforce.

Environment: Saleforce.com platform, Visual Force Pages, Workflows, Reports, Custom Objects,

Custom Tabs, Apex Language, Apex data loader, Excel Connector tool, DBAmp.

OSI Technologies Hyderabad, India Jun 07 – Sept 10

Role: Java Developer:

The WTS project is initiated by the Quality department of Aegis as an internal requirement to track the

Reporting of the software developers and capture the metrics there by and analyze the same for the

Future Requirements as part of quality function.

Responsibilities:

Involved in various stages of the project life cycle primarily design, implementation, testing, Deployment and enhancement of the application.

Involved in designing the system based on UML concepts which include Data flow diagrams, Class diagrams, Sequence diagrams, State diagrams using Rational Rose Enterprise Edition

Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.

Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.

Developed Data model and stored procedures.

Developed Servlets to process update information.

Used JDBC for communicating with the database.

Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, JSP, Servlets, JavaBeans, MVC, JMS, EJB2.0), Weblogic8.1, JavaScript,

ORACLE8i, HTML, DHTML, XML, Windows Xp.

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