Customer Service Marketing

Emmy Lavoie

** **** ******* ******

Chicoutimi, Quebec, G7H2M5

418-***-**** / **********@*******.***

OBJECTIVE

To obtain an internship that will help me improve my skills and competencies in event organization and in conception of touristic product and service. It will also allowing me to work in a different language than French.

HIGHLIGHTS OF QUALIFICATIONS

Able to work under pressure. Possessing knowledge of English terminology related to the tourism industry. Able to work at night. Working as well on a team as by myself. Owning a good sense of organisation. Loving to learn. Searching for new challenges.

RELEVANT SKILLS

Customer service

Welcoming customers when arriving in a hotel

Directing customers to cities or touristic attractions with maps

Managing particular situations by answering the client’s concerns and meeting their needs to make sure the clients are satisfied

Helping the clients by providing specific information concerning a service or a product

Communication and publicity

Designing advertisement such as an informative booklet

Developing communication strategy

Marketing and Promotion

Developing an approach to increase the income, based on the customers’ type

Creating a strategy to help the company get more visitors with a strict budget

Event Planning

Organising, developing and going on a trip with a large group of students for several days

Organising and developing a job fair uniting 30 local enterprises and 100 students looking for a job or an internship.

EMPLOYMENT HISTORY

Receptionist, Comfort Inn, Chicoutimi, Qc 2015-2017

Waitress, Au Lac Lamothe, Falardeau, Qc 2014

Receptionist, Auvents et Toiles Régionales, Jonquiere, Qc 2012-2013

EDUCATION AND TRAINING

TriplEX program / Tourism techniques, Cégep of Saint-Félicien

Certificate in Events Planning 2017

Conception and development of a job fair 2017

Certificate in Marketing of Tourism Products and Services, Cegep of Saint-Félicien 2016

Kéroul formation in welcoming and services for people with restricted physical ability 2016

Conception of a development and marketing plan for the enterprise Cristal du Lac 2016

Internship in Marketing / Table agroalimentaire de l’Outaouais (4 weeks) 2016

Certificate in Tourism Customer Service, Cegep of Saint-Félicien 2015

Internship in Customer Service / Voyages Aqua-Sud agency (2 weeks) 2015

Emerit certificate for touristic guide, Cegep of Saint-Félicien 2015

HONORS AND VOLUNTEERISM

Excellence merits, Dominique-Racine high school, Chicoutimi 2014

Participation at the Zig Zag event at the UQAC for the Cegep of St-Félicien 2015

Participation at the Montreal Bicycle Show 2016

Participation at the Touristic Games of Laval 2016

Volunteerism at Cegep en spectacle, Cegep of Saint-Félicien 2015-2016

Volunteerism at the handcraft show 2016

HOBBIES AND INTEREST

Travel, History, Karate, Drawing

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