Information Technology Office
Resume:
CURRICULUM VIATE
Apoorv Kumar
PRESENT ADDRESS:-
Basera 1006, Eldeco Colony, Sector-3 Raibarelly Road, Udyan 2, Lucknow- 226025, Uttar Pradesh
MOBILE:-
E MAIL ID:–************@*****.***
Date of Birth:- 10th October 1994
PERMANENT ADDRESS:-
Basera 1006, Eldeco Colony, Sector-3 Raibarelly Road, Udyan 2, Lucknow- 226025, Uttar Pradesh
MOBILE:– +91-887******* & +91-988*******
CAREER OBJECTIVE
Work diligently, ensure integrity, develop trust, create value & wealth, exchange ideas, share knowledge, be creative/innovative & strive for excellence in the organization.
ACADEMIC EXCELLENCE
INSTITUTE/BOARD
PERCENTAGE/CGPA
YEAR
Bsc. H&HA (Hospitality & Hotel Administration)
Institute Of Hotel Management, Bangalore
75.34%
2015
HIGHER SECONDARY
Central Board Of Secondary Education
83.6%
2012
SSLC
We Central Board Of Secondary Education
9(85.5%)
2010
CORE COMPETENCIES
Sound decision making and problem solving
High level of initiative along with eye for detail
Team player, Quality Conscious
Proficient in Resource & Time Management
Maintains professional ethics with integrity
Good listener & quick learner
WORK EXPERIENCE
Taj Bangalore as a Guest Service Associate from March 1st, 2016 to April 3rd, 2016.
Resolving inconveniences / complaints if any.
Implementing effective communication process at all levels.
Coordinating with Bell Desk / Concierge, Travel Desk, Housekeeping Desk and other departments.
Interactions with guests for ensuring best-in-class services.
Shangri-La Hotel, Bengaluru as a Front Office Associate from July 1st, 2015 to February 16th, 2016.
Joined as a Pre-Opening team member.
Manage all incoming and outgoing calls to guests.
Resolving inconveniences / complaints if any.
Cross functional jobs including Mementos (Gift Shop) and Business Center.
Implementing effective communication process at all levels.
Coordinating with Bell Desk / Concierge, Travel Desk, Housekeeping Desk and other departments.
Interactions with guests for ensuring best-in-class services.
Industrial Exposure Training in Moevenpick Hotel & Spa, Bangalore from July 1st, 2013 to October 25th, 2013.
LINGUISTIC PROFICIENCY
Language
Read
Write
Speak
Hindi
English
French
ACHIEVEMENT & AWARDS
Certification of excellence for the valuable contribution in making the opening of Shangri-La Hotel, Bengaluru a great success.
Recognition by a guest on Trip advisor for providing flawless and nice services. https://www.tripadvisor.in/ShowUserReviews-g297628-d8587934-r337949491-Shangri_La_Hotel_Bengaluru-Bengaluru_Bangalore_Karnataka.html#CHECK_RATES_CONT
Attained ‘A’ Grade certification in French Language at The Place for Integral Information Technology and Languages (PIITL).
Successfully completed the course of Toefl at Brainstorm Consulting.
Certification for securing highest attendance percentage in IHM Bangalore during 5th Semester (2014-15).
Secured first position in 4th Semester in IHM Bangalore.
Undergone training in Fire Prevention & Fire Fighting at R.A. Mundkur Karnataka Fire and Emergency Services Academy, Bangalore.
Certification by Union Bank Officer’s Association (C & W) Uttar Pradesh and Uttaranchal for scoring 84% at Intermediate level.
COMPUTER SKILLS
Operating and usage of software packages like OPERA, FCS e-connect, Phoenix, Unicorn etc.
Fully conversant with MS Office packages (Word, Excel, Power Point etc.)
INTERESTS
Internet Surfing, Playing Chess and Listening music.
DATE: March 28th, 2017
Contact this candidate