CURRICULUM VIATE

Apoorv Kumar

PRESENT ADDRESS:-

Basera 1006, Eldeco Colony, Sector-3 Raibarelly Road, Udyan 2, Lucknow- 226025, Uttar Pradesh

MOBILE:-

+91-887******* &

+91-988*******

E MAIL ID:–aczlzr@r.postjobfree.com

Date of Birth:- 10th October 1994

PERMANENT ADDRESS:-

Basera 1006, Eldeco Colony, Sector-3 Raibarelly Road, Udyan 2, Lucknow- 226025, Uttar Pradesh

MOBILE:– +91-887******* & +91-988*******

CAREER OBJECTIVE

Work diligently, ensure integrity, develop trust, create value & wealth, exchange ideas, share knowledge, be creative/innovative & strive for excellence in the organization.

ACADEMIC EXCELLENCE

INSTITUTE/BOARD

PERCENTAGE/CGPA

YEAR

Bsc. H&HA (Hospitality & Hotel Administration)

Institute Of Hotel Management, Bangalore

75.34%

2015

HIGHER SECONDARY

Central Board Of Secondary Education

83.6%

2012

SSLC

We Central Board Of Secondary Education

9(85.5%)

2010

CORE COMPETENCIES

Sound decision making and problem solving

High level of initiative along with eye for detail

Team player, Quality Conscious

Proficient in Resource & Time Management

Maintains professional ethics with integrity

Good listener & quick learner

WORK EXPERIENCE

Taj Bangalore as a Guest Service Associate from March 1st, 2016 to April 3rd, 2016.

Resolving inconveniences / complaints if any.

Implementing effective communication process at all levels.

Coordinating with Bell Desk / Concierge, Travel Desk, Housekeeping Desk and other departments.

Interactions with guests for ensuring best-in-class services.

Shangri-La Hotel, Bengaluru as a Front Office Associate from July 1st, 2015 to February 16th, 2016.

Joined as a Pre-Opening team member.

Manage all incoming and outgoing calls to guests.

Resolving inconveniences / complaints if any.

Cross functional jobs including Mementos (Gift Shop) and Business Center.

Implementing effective communication process at all levels.

Coordinating with Bell Desk / Concierge, Travel Desk, Housekeeping Desk and other departments.

Interactions with guests for ensuring best-in-class services.

Industrial Exposure Training in Moevenpick Hotel & Spa, Bangalore from July 1st, 2013 to October 25th, 2013.

LINGUISTIC PROFICIENCY

Language

Read

Write

Speak

Hindi

English

French

ACHIEVEMENT & AWARDS

Certification of excellence for the valuable contribution in making the opening of Shangri-La Hotel, Bengaluru a great success.

Recognition by a guest on Trip advisor for providing flawless and nice services. https://www.tripadvisor.in/ShowUserReviews-g297628-d8587934-r337949491-Shangri_La_Hotel_Bengaluru-Bengaluru_Bangalore_Karnataka.html#CHECK_RATES_CONT

Attained ‘A’ Grade certification in French Language at The Place for Integral Information Technology and Languages (PIITL).

Successfully completed the course of Toefl at Brainstorm Consulting.

Certification for securing highest attendance percentage in IHM Bangalore during 5th Semester (2014-15).

Secured first position in 4th Semester in IHM Bangalore.

Undergone training in Fire Prevention & Fire Fighting at R.A. Mundkur Karnataka Fire and Emergency Services Academy, Bangalore.

Certification by Union Bank Officer’s Association (C & W) Uttar Pradesh and Uttaranchal for scoring 84% at Intermediate level.

COMPUTER SKILLS

Operating and usage of software packages like OPERA, FCS e-connect, Phoenix, Unicorn etc.

Fully conversant with MS Office packages (Word, Excel, Power Point etc.)

INTERESTS

Internet Surfing, Playing Chess and Listening music.

DATE: March 28th, 2017

Contact this candidate