Customer Service Microsoft Office

SUMMARY OF SKILLS

•Extensive experience working in small group settings as well as independently.

•Detail oriented with excellent verbal and written communication skills.

•Ability to multi-task, prioritize and problem-solve.

•Work effectively under tight time restraints.

EXPERIENCE:

Junior Technician/Automotive Attendant 01/2004 - Present

Southern California Edison, San Jacinto, California

Serviced company vehicles for preventative maintenance including oil changes, brakes and tire rotation.

Participate in refueling service vehicles assuring the vehicles were ready for the field.

Responsible for performing visual inspection on vehicles.

Perform general garage cleaning and responsible for maintenance of the equipment.

Interaction with Foremen and in charge of processing all credit card charges including reviewing and submitting for reimbursement.

Order supplies for the automotive shop work communicating effectively with vendors.

Handle and dispose of hazardous materials following company protocols for safety and government regulations.

Expectation to be trained to generate and process work orders including trouble reports.

Demonstrate knowledge of shop safety as well as SCE safety protocols and serve as Safety Representative.

Meter Reader 08/2001 – 01/2004

Southern California Edison, San Jacinto, California

•Secured entry to an average of over 500 customers and provide excellent service as the face of the company.

•Safely and accurately read and recorded meter reads using a hand-held computer.

•Successfully shifted priorities daily to complete workload consistently exceeding the company standard.

•Partnered with other Meter Readers to delegate and carry out assigned routes when team members were absent.

•Worked extensively with customers to answer a variety of questions and satisfactorily resolve complaints.

•Demonstrated excellent communication skills while collaborating with Field Service Representatives in order to gain access to meter locations.

•Reported unusual consumption patterns utilizing company policies and procedures at all times resulting in avoidance of critical situations.

•Resolved access issues with customers on a daily basis including coordinating schedule to accommodate pet and security issues.

•Applied appropriate safety requirements when performing job duties as well as providing safety feedback to trainees.

•Consistently met department goals for accuracy, safety and meeting deadlines.

•Demonstrated ability to take initiative with a high level of accountability on all projects.

•Accountable for accuracy of all readings and information while consistently meeting department goals for accuracy, safety and route time.

•Demonstrated ability to shift priorities as needed and managed additional customer locations filing in for peers.

•Reduced the number of lockouts by obtaining access to customer meters through positive negotiations and removing obstacles and providing customer service.

•Worked with other department team members to manage and share duties as needed.

•Received “Q Points” for excellent customer service due to customer acknowledgements.

•Consistently received outstanding job reviews from management as well as regularly commended for professional attitude and excellent work ethics.

•Understanding and experience with regulatory requirements related to construction, maintenance and operating electrical systems.

Groundman 08/2000 – 08/2001

Southern California Edison, Orange County, California

•Collaborated with distribution crews to install, maintain and operate overhead as well as underground systems and as a member of emergency crew assist in the preparation of all projects.

•Successful in integrating work across relevant areas while enhancing customer satisfaction and increasing productivity including minimizing risks, analyzing information and providing exceptional service to internal and external customers.

•Consistently comprehend detailed directions and communicate with co-workers to support project completion to meet deadlines while adhering to all codes

•Assist and follow directions thoroughly from Lineman working on the poles as a team player

•Successful in multi-tasking various projects demonstrating the ability to prioritize

•Proven ability to follow safety procedures in a variety of work sites following the company values

•Acquired basic overview of Electrical Service Requirements and Distribution Design Standard

•Demonstrated safe work practices while using tools and equipment relating to construction and maintenance following SCE safety protocols.

•Knowledge of material, tools and equipment for overhead and underground distribution systems

•Comprehension of basic use and functions of SCE APM, district policies and company policies

•Exhibited strong ethics and continuous learning passing these values onto new team members.

•Demonstrated leadership in training new hires in Groundman job duties and knowledge of tools and equipment.

•Basic experience working around helicopter/aircraft arena during emergency situations.

•Worked diligently to achieve high customer service satisfaction rating.

•Responsible for inventory control and ordering to maintain in-stock levels of equipment and materials.

•Played a key role in assisting Linemen in new construction and repair of existing power circuits.

•Proven ability to stay focused, productive and safe during extensive shifts in storm and emergency situations.

•Consistently followed detailed directions and communicate with co-workers to support project completion following all codes.

•Valuable experience working in challenging physical environments and high pressure situations while restoring service to customers.

•Provided excellent customer service and received positive feedback from supervisors.

Nuclear Security Officer 07/1990 – 08/2000

Southern California Edison, SONGS, San Onofre, California

•Ensured the prevention of radiological sabotage.

•Upgraded to Supervisor level as needed based on excellent skills and knowledge.

•Interfaced with coworkers in teambuilding in reference to project completion.

•Performed continuous quality assurance affecting surveillances of Protected Area barrier intrusion detection segments and periodic checks and surveillances of protected area gates and vital area portals and gates on foot patrol.

•Responded to and assessed vital area portal and gate alarms within the prescribed time limit and maintained unescorted and safeguards information access.

•Performed security protected area entry searches of all personnel and hand-carried items, all vehicles and cargo, and packages and material to detect firearms, explosives, incendiary devices, and any other prohibited items.

•Provided compensatory measures for temporarily degraded security systems or programs to maintain compliance.

EDUCATION & MILITARY

HealthStaff Institute, Ontario, CA

Certificate in Computerized Office Specialist, MS Office 2013

United States Air Force Reserves, Marino Valley, CA

Medical Technician

United States Army National Guard, Escondido, CA

Chaplin Assistant

United States Marine Corps, Camp Pendleton, CA

Infantry

Riverside City College, Riverside, California

General Education, Business Administration and Nursing Program Courses

Benjamin Franklin High School, Philadelphia, PA

High School Diploma

COMPUTER SKILLS:

Microsoft Office 2013: Word, Excel, PowerPoint, Access, Outlook

Contact this candidate