Project Manager Administrative Assistant

PAMELA R. KEITH

*** ********** ***** • Pensacola, FL 32534

850-***-****• P **********@*****.***

Profile

• Customer focused professional with ability to communicate well at various levels

• Highly motivated and hardworking with a strong administrative & office managerial background

• Reputation for professionalism, reliability and integrity

• Experienced in working with cross functional teams in the following roles:

• Mortgage Loan Closer • Optometric Technician

• Configuration Specialist • Special Investigator

• Order Fulfillment Specialist • Executive Administrative Assistant

• Medicare Claims Examiner • Medicare Member Enrollment Specialist

• Social Security Disability Case Manager • Project Manager Relevant Experience

• Reviews approved mortgage loan todetermine conditions thatmust bemet prior to closing. Communicateswith Lawyer or Settlement Agency to insure that Title Binder is correct and all liens on the property are clear.

• Analyzes property status reports (termites well/septic inspection, warranties, etc) to ensure property’s condition and acceptability. Reviews loan pricing to ensure that the loan closes at the correct interest rate.

• Examines and enters figures to balance the Closing Disclosure with the Settlement Agent or Lawyer in order to close the loan within the Post Trid Guidelines.

• Prepares Mortgage packages for delivery to settlement company for purpose of mortgage closing on conventional and Veterans Administration (VA) Loans.

• Performs final review of closing package for accuracy. Gives authorization to release funds andWires funds from NFCU accounts for payoff as well as from members accounts for Closing Costs when requested.

• Responsible for pre testing patients before meeting with the Opthamologist. Tested patients daily using, tonometry, autorefractor, auto lensmeter and automated visual field screening. Performed tests per doctors orders for Glaucoma andCataract &eye field vision test. Lastly I inserted and removedContacts and taught them to do so themselves, making sure the patient was truly able to see through their contacts.

• Responsible for the completeness and timeliness of electronically organizing and submitting compliance records for the Ontario Feed in Tariff (FIT) Program.

• Organization of serialized documentation in electronic data documentation.

• Ensure records from suppliers are complete & work with all parties to resolve discrepancies.

• Data record management & organization within a browser accessible record library.

• Managed key customer accounts for domestic and export shipments.

• Coordination of all activities necessary to provide sales, service & distribution support to customers.

• Key point of contact for customers, providing total order management including order receipt, order entry, order confirmation, data stewardship (proper system setup to develop accurate records and reporting) and timely invoicing.

• Routing and fulfillment of customer requests for information, including pricing, product availability, complaints, and shipping status.

• Analysis of customer demand data, along with various reports to internal customers such as the Commercial Team and Supply Chain.

• Compliance and adherence to Sarbanes Oxley guidelines.

• Efficiently and accurately reviewed and adjudicated claims in accordance with state and federal guidelines for Medicare Supplement insurance.

• Proficiency in FL, AL and MS Social Security Disability process.

• Operated within federal and company regulations regarding HIPAA, fraud, confidentiality, and private health information.

• Subject matter expert for Medicare Part D enrollment and eligibility procedures.

• Instrumental in updating & maintaining internal Integriguard processes to comply with Federal regulations.

• Trained personnel to correctly present their Integriguard submissions.

• Used SPSS Software to convert statistical data into trends of legible data for analysts & clients.

• Conducted Federal and Department of Defense background investigations.

• Composed clear & comprehensive reports ensuring the timely closure & adjudication of each case.

Relevant Skills

Able to:

• Meet material ordered needs of the customer through forecasting

• Provide prompt, clear & accurate information and reliably adhere to tight deadlines

• Make sound decisions independently within my area of responsibility

• Multi task; easily handling competing demands & prioritizing work for most efficient completion

• Present a professional image to customers and visitors

• Adapt quickly to a changing environment, working cross functionally as needed

• Nurture positive team dynamics between work groups Technical Proficiencies

● NFCU Systems: Unifi; UAD; Remote Docs and Nautilus

● GE Systems: Support Central; Documentum; Libraries and Work Flow

● SAP E CC • 1 year • S PSS • 1 year • A S400 • 1 year

● SAP CRM • 1 year • W inQuery • 1 year • P IPS Reporting • 3 years

● Adobe • 10 years • M icrosoft Office • 10+ years • W ordPerfect • 10 years Health Care Software:

● Facet • 2 years • M arx • 1 year • I nfocrossing • 2 years

● Fazal • 2 years • P egasus • 1 year

Employment History

• Mortgage Loan Closer • L andrum/Navy Federal Credit Union • Pensacola, FL 1/2016 7/2016

• Optometric Technician • W oodbine Eye Care • Pace, FL 2015 2015

• Configuration Specialist • L andrum/General Electric • Pensacola, FL 2013 2015

• Order Fulfillment Specialist • Ascend Performance Materials LLC • Pensacola, FL 2012 2013

• Case Manager • S mith and Liles, PA • Pensacola, FL 2010 2011

• Claims Examiner & Enrollment Specialist • U niversal American • Pensacola, FL 2008 2009

• Special Investigator I & II • U SIS & Kroll • Pensacola, FL 2002 2004 & 2007 2008

• Project Manager • M arket Research Insight • Gulf Breeze, FL 1996 2002 & 2006 2007 Education

Bachelor of Science in Criminal Justice 2001 • GPA: 3.9 Troy State University • Florida Region • S umma Cum Laude D istinction President, Alpha Phi Sigma • Secretary, Alpha Sigma Lambda

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