Customer Service Project

A.KEERTHI

NO: **, Shree Lahari Apartments,

Flat No: 14/9,2nd floor, Azeez Nagar 1st street, Email id: ***********@*****.***

Kodambakkam, chennai-24 Mobile No: +91 -971*******

OBJECTIVE:

To be part of a highly motivated team and to use my diverse background to work for the betterment of the concern that provides me abundant challenges and opportunities.

WORK EXPERIENCE:

Working with Daimler Financial Services India Pvt Ltd as Customer Service Associate from January 2016-present.

Contacting with the delinquency customer by phone or e-mail and follow-up

to obtain payments

Experience in cultivating good relations with customer.

Accountable for reducing delinquency for assigned customer.

Rechecking the NEFT credits and initiating for the receipt posting.

Past: Reliance BPO Private Ltd as Customer Response executive (Semi Technical- voice) from 30th September 2011 to 30th June 2013 and on 20th July 2012 promoted to Retention Escalation Desk (RED).

Handling inbound customer calls and solving their issues.

Retaining the customer’s by providing better options

EDUCATIONAL QUALIFICATION:

EXAMINATION PASSED

NAME OF THE INSTITUTION

BOARD/

UNIVERSITY

YEAR OF

STUDY

MARKS OBTAINED

M.C.A.

T.J Institute Of Technology.

Anna University

2007-2010

80%

B.C.A

Justice Basheer Ahmed Sayeed College For Women, Chennai

University Of Madras

2004-2007

65%

H.SC

Sri R.K.M Sarada Vidyalaya Girl’s Hr. Sec. School, Chennai

State Board

2003-2004

73%

S.S.L.C

Sri R.K.M Sarada Vidyalaya Girl’s Hr. Sec. School, Chennai

State Board

2001-2002

56%

TECHNICAL SKILL SET

Languages : C, C++, JAVA

Operating System : Windows XP, DOS

Package : MS-Office, VB 6.0

Database : Oracle, MS-SQL

Web Technology : HTML

ACADEMIC PROJECT:

PROJECT DETAILS

Project Title

Smock. A Scalable Method Of Cryptographic Key Management For Mission-Critical Wireless Adhoc Networks

Organization

Jeevan Technologies Pvt Ltd.

Language

JDK1.5.

Front End

Java Swings

Team Members

1.

Project Duration

6 months

Description

The main objective of this project is we present a new paradigm of public key cryptography based on combinatorial design, called SMOCK, where nodes combine more than one key to encrypt and decrypt each message. Our key allocation scheme guarantees that a set of keys held by one user is not a subset of keys held by any other user. Our proposed method offers efficiency in memory usage, control data exchange, as well as controllable resilience against node captures. There are emerging needs of collaboration in mission critical applications such as battlefield communication, emergency rescue operations, disaster recovery. Our goal is to provide security & privacy. To safely exchange message among(legitimate) users and block unauthorized users from accessing network resources.

LANGUAGES KNOWN

English, Hindi, Tamil and Telugu.

PERSONALITY TRAITS:

Willingness to learn.

Dedication and Hardworking.

Ability to be accurate in my work and enjoy working as a part of team. Adjustability and adaptability to any work

PERSONAL PROFILE

Name : A. Keerthi

Father’s Name : A. Raja Gopal Chetty

Date of Birth : 06-10-1984

Gender : Female

Nationality : Indian

Mobile : +91 – 971*******

DECLARATION

I hereby confirm that all the details given by me are true to the best of my knowledge and belief.

Date : yours faithfully

Place :

.

Contact this candidate