Microsoft Office Data Entry

MELISSA BONSAN

**** ***** ******** **, ******* AB, T2B 1P1 403-***-**** ********@*******.***

Professional Summary

Highly energized, self-motivated professional with over 15 years of exceptional customer/client dedication. I work well independently and as a team player with a strong passion for detail and the ability to organize work effectively to meet deadlines. Proven ability to work proficiently under pressure in a fast-past environment and strive for effective and positive communication, problem solving, and multitasking skills. Strongly motivated by challenges that provide opportunity to create, initiate and coordinate excellent results.

Skills

Excellent knowledge of Microsoft office, Outlook and QuickBooks

Keyboarding skills approximately 60 words per minute

Advance knowledge of multi-line phones

Advanced data entry skills

Meticulous Attention To Detail

Work proficiently under pressure in a fast-past environment

Maintaining emotional control under stress

Work History

CSR/Administrative, 05/2011 to 12/2015

Redline Automotive Products, Calgary AB

Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot

Booking customers for replacement or repair of windshields

Process/obtained invoices and payments

Ordered windshields/products/supplies when required

Taking high volume calls daily

Assisted in training new and existing co-workers

Responsible for opening and closing store at various hours

Depositing cash and processing cash out at day’s end

Process paper work to ship windshields/product to destination within Canada

Co-Ordinated/Organized warehouse staff to determine what product is a delivery or pickup

Database and records management

Maintained filing system and file all correspondence

Scheduler, 05/2010 to 12/2010

Breckenridge Excavating, Calgary AB

Directed excavators to location for digging

Ensure proper paper work is received before field operators dig ground

Responsible in calling in to proper department for approval of excavators to dig in location

Communicate with procurement to regulate delivery schedules

Checking messages and answering multi phone line

Tracked schedule locations with using spread sheets

Maintained filing system and file all correspondence

Receptionist, 11/2007 to 05/2010

Panther Sports Medicine, Calgary AB

Precisely completed appropriate claims paperwork, documentation and system entry

Correctly coded and billed medical claims for WCB, private and MVA claims

Prepared patient charts accurately and neatly for the clinic

Answered multi phone lines

Scheduled and confirmed appointments

Assisted orthopedic surgeon with his clients on a monthly basis

Assisted with check in and out of patients

Ensured that patients and visitors were escorted to service areas beyond reception rooms

Respected patients’ right to privacy and confidentiality

Cashed out at days end

Opened and closed store at various hours

Education

High school Diploma, 1999 Unit Clerk Certification, 2016

Kalamalka Secondary School, Vernon BC Bow Valley College, Calgary AB

Medical Terminology, 2012

Bow Valley College, Calgary AB

Interests

Camping, Fishing, Quading, playing baseball, and playing my guitar

References upon request

Contact this candidate