Customer Service Microsoft Office

Christopher

Browning

**** ***** **** ***** **** • Bruceton Mills, West Virginia 26525

*************@*****.*** • 304-***-****

EDUCATION

Fairmont State University Fairmont, West Virginia August 2017 Bachelor of Computer Science

Pierpont Community and Technical College Fairmont, West Virginia May 2014 Associates in Continuing Education

WORK EXPERIENCE

Teletech Morgantown, West Virginia May 2011 - February 2012 Customer Service Associate

● Inbound customer service for Bank of America

● Handling customer inquiries from balance and routing numbers to fraud and lost account retrieval

● Providing assistance to branch personnel for various procedures Teletech Morgantown, West Virginia November 2010 - May 2011 Trainee Floater

● As associate for minority of the shift

● Primarily answering questions from and assisting newly hired associates with routine and special service calls

● Providing training for small team of newly hired associates Teletech Morgantown, West Virginia June 2010 - November 2010 Customer Service Associate

● Inbound customer service for Bank of America

● Handling customer inquiries from balance and routing numbers to fraud and lost account retrieval

● Providing assistance to branch personnel for various procedures SKILLS

● Proficient in use of Git: h ttps://github.com/CBrowning0791

● Proficiency in Microsoft Office

● Skill in multiple IDEs including Code::Blocks and Eclipse

● Proficiency in C++, Java, Python, Arduino libraries, and Assembly

● Experience in graphic design with Photoshop

● Experience with implementing and maintaining local area networks (LAN)

● Experience with setting up and maintaining various routers and switches

● Some experience in various network design and server maintenance

● Currently studying to obtain CCENT certification

● Skill in various Arduino projects including scrolling marquee and remote controlled cars

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