Business Analyst

Shanice Dockins

Business Management

Moore, OK **160

**********@*****.*** - 405-***-****

WORK EXPERIENCE

Head Cashier

Home Depot - Moore, OK - April 2016 to Present

Created a sense of urgency involving customers while taking initiative and acting quickly to meet customer's

needs.

Provided business knowledge and insights to guide decisions and work of the organization.

Built a culture of collaboration and teamwork across organizational boundaries.

Demonstrated a strong drive to achieve meaningful results during the time of monitoring metrics against

company's expectations.

Administrative Technician

RehabPro - Moore, OK - March 2017 to March 2017

Worked closely with Human Resources to ensure facility compliance/updates regarding requirements with

licensure, liability, TB and other RehabPro personnel standards.

Maintained the rehabilitation department in a constructive manner that helped build team rapport and

effectiveness.

Updated departmental tracking logs timely and accurately.

Assisted with departmental compliance of documentation practices and troubleshooted for satisfactory

resolutions to the issues.

Cashier

Freddy's Frozen Custard & Steakburgers - Moore, OK - April 2016 to August 2016

● Answered specific questions that pertained to the menu items and services.

● Assisted in providing beverages, utensils, and trays to compliment the dining experience.

● Ensured a safe and clean environment when working with other staff to provide the best service for our

guests.

● Served as first point of contact for customers and greeted them with a positive attitude while completing

transactions.

Call Center Agent

Liberty Tax Service - Virginia Beach, VA - August 2015 to February 2016

• Conducted customer service satisfaction surveys

• Delivered outstanding customer service in a timely and professional manner via telephone.

• Assisted in making appointments for returning clients in tax season resulting in better service.

• Obtained and evaluated all relevant information to handle inquiries and complaints.

Administrative Assistant

Cultural Alliance of Greater Hampton Roads - Norfolk, VA - March 2015 to May 2015

• Imposed critical thinking skills to minimize error.

• Listened effectively while executing certain tasks at hand.

• Ensured spreadsheet accuracy was appropriate for an event.

• Understood the basis of an office environment and proceeded in the daily activities.

Computer Aide

Barron F. Black Branch Library - Norfolk, VA - June 2014 to January 2015

• Subject matter experienced in operating systems.

• Executed daily tasks in certain time constraints.

• Enforced and administrated policies and rules to provide a safer environment.

• Supervised and coordinated periodic inventories donations, supplies, stored, and discarded materials

according to standard procedures.

EDUCATION

Bachelors of Science in Business Management

ECPI University - Virginia Beach, VA

2013 to 2016

Certificate of Completion

Rockdale Career Academy - Conyers, GA

May 2013

SKILLS

Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook, Visio, Microsoft Windows, Microsoft

Project, Microsoft Powerpoint, Microsoft Access, Sharepoint, Prezi, Data Analysis, Planning, Management,

Marketing Strategy, Scheduling, Cash Handling, Active Listener, Effective Communicator, SQL, Networking,

Network & Design, Critical Thinking

LINKS

https://www.linkedin.com/in/shanice-dockins-253903a2

AWARDS

Associate Advancement Program

February 2017

BluePrint

Customer Serice

First Phone

In-Stock

Asset Protection

Associate Relations

Coaching

Financials

Performance Management

CERTIFICATIONS/LICENSES

Six Sigma Green Belt

Business Analyst

Project Management

GROUPS

Voice of The Associate

January 2017 to Present

The Voice of the Associate Committee measures associate perceptions of their work environment.

ADDITIONAL INFORMATION

CORE COMPETENCIES

• Demonstrates excellent problem solving and critical thinking skills

• Able to quickly interpret business process improvements

• Establishes superb expertise in interpersonal and intrapersonal skills among a diverse group

Contact this candidate