Stuart D. Humphries

*** ********** ***. ****** ******, Qc. H9R 3S9 c. 438-***-**** / h. 514-***-****

aczlve@r.postjobfree.com

I am an experienced team leader in a hands on customer facing role with a strong background in customer service, project management, and logistics. I am known for my personal effectiveness and flexibility and an above average ability to adapt operational activity to meet a changing environment. Having led a variety of teams including a working group of intellectually disabled persons for a non for profit organization, I have a proven track record in inspiring, motivating and encouraging diverse people to meet or exceed objectives. I believe that effective leadership is defined as much by character as it is by core competencies. I am a committed, hardworking and loyal team player that believes in leading by example. I am guided in my actions and decisions by organizational principles that promote the wellbeing of my employer and that of those for whom I am responsible. My experience spans several industries including nonprofit, merchandising, call center and customer service management, commercial construction products, warehouse management and distribution.

AREAS of EXPERTISE

Project and Program Mgmt.

Account Management

Workplace Health & Safety

Project Financial Controls

Process Improvement

Certified Trainer Forklift

Customer Relationship Mgmt.

Mentorship/Development

Budget Analysis & Mgmt.

Quality Systems

Facilities Management

Working with the Disabled

PROFESSIONAL EXPERIENCE

Shnier-Gesco Inc. St.Laurent Qc. Operations Manager

Responsibilities: Reporting to head office in Toronto, I was responsible for staff and facilities that provided service to the entire province of Quebec through the Montreal based warehouse and customer service operation for one of the leading flooring solutions providers in Canada.

August 2011/ November 2016

Customer Quality –Due to my efforts to revitalize customer service in my first year, I was promoted and assumed the additional responsibility for the Montreal Customer Service Department. I rehabilitated and increased customer online ordering by 33% over the past two years by promoting cost saving and efficiency to both the customer base and our own staff. I managed the customer service counter and personally intervened in customer relations and account development when sales staff not in my business line were not responsive to specific customer dynamics. I managed our show room and product display. I was recognized twice as the national winner of the Shnier Step Ahead award for exceeding customer expectations.

Financial Stewardship – Partnering with staff and other business lines, I successfully reduced overall operating expenses for my operation by 100K in 5 years and reduced labour costs (CPL) consistently by 5% year over year. Annually I participated in national meetings in Toronto for strategic budget planning.

Promoted Safe Work Environment – I promoted health & safety programs and best practices and mentored staff resulting in no serious incidents during my five year tenure.

Strategic Management – In consultation with stakeholders, I developed departmental and organizational policies to improve productivity. I facilitated and coordinated communication and activities across multiple business lines. I was seconded to our company’s operations in Halifax where I assisted in the relocation of our facility. I was also deployed to Edmonton where I assisted with meeting objectives for increased customer demand during a time of reduced operational capacity. Responding to the need for organizational streamlining and improved efficiencies, I worked with senior management based in Toronto to strategically reduce redundancies ultimately in part leading to the elimination of my own position.

Stuart D. Humphries:

Clearpoint Direct/Nuvatek Inc. Dorval Qc. Operations Manager

Responsibilities: I managed customer service, data entry and warehouse operations for these two companies. Clearpoint Direct is a Direct Marketing company that advertises through in-house designed catalogues with over 500 products. With two warehouses, Clearpoint was able to process upwards of 10 000 orders a week. Nuvatek is a developer, marketer and distributor of proven consumer products destined to retail markets. They service customers such as Walmart, HBC, Zellers, Home Outfitters, Home Hardware.

April 2009/ July 2011

Process Optimization – I managed business projects to redefine and create workflow processes for business needs that resulted in reducing excess value of inventory and improved governance of the velocity-variance reporting. I instituted best practices to improve customer order processing. I learned the necessary logistical systems and standards to meet compliance for big name retailers and mentored staff in this regard.

Account Development – I initiated first contact and set up for all accounts for the retail business line. I negotiated rates and developed common carrier relationships. I improved morale and accountability within the customer service department in turn enhancing the customer experience.

Logistics Management- I effectively managed logistics concurrently across diverse business lines including the retail division, large and diverse warehouse inventory and operations, and facilities management for three sites.

Service d’Adaptation et d’Integration de Montreal (SAIM) Montreal, Qc. Operations Manager

Responsibilities: I was responsible in managing operations and supervising staff at a production and assembly plant where individuals with developmental delays were given meaningful work experience to assist in building their confidence and becoming valued members of society. I managed this operation and program until cuts in government funding led to its closure.

April 2002/ December 2008

Internal Business and Management – I successfully teamed with social workers, therapists and McGill University psychology students to successfully integrate developmentally delayed and intellectually disabled people into a work force of 30 staff. I developed and implemented short and long range staffing plans and scheduling to meet production objectives. I maintained the supply chain of materials for production and implemented quality controls for completed assembly and packaging of products. I altered and adapted production to meet changes in product assembly demand. I developed and implemented workplace safety protocols and training.

EDUCATION

Dawson College Montreal, Qc.

D.E.C. Commerce

Howard S. Billings High School Chateauguay, Qc

Secondary V( High School leaving)

TECHNICAL SKILLS

Languages: French & English

First Aid

MS Office,Excel, Outlook,Navigator,Quickbase, PowerPoint,,EDI,ASN,AccPac,Danzik,RF Scanners

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