DEVERETT A. NETTER

**** **** ***** *****

Tucker Ga 30084

404-***-****

aczlv9@r.postjobfree.com

aczlv9@r.postjobfree.com

Objective Secure a challenging career in management, to further utilize my experience and develop my potential and professional growth in the area of Customer Service.

Summary of Qualifications

•Thirteen years of successful experience in customer service, and sales

•Effective interpersonal and communications skills oral and written

•Recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support

•Meticulous, detail oriented, skilled in multi-tasking, and resourceful in completing projects

•Ability to interface with various levels of management

•Key sales associate with years of retail and product experience

•Knowledgeable in telecommunications and wireless industry

•Proficient in Excel, PowerPoint, Microsoft Word

•Working knowledge of Social Networks

PROFESSIONAL EXPERIENCE

Comcast Business Center Alpharetta, Ga. 12/14- present

Responsible for outbound telephone calls to residential or commercial customers.

Articulate the competitive value for the purpose of prospecting leads/upgrading current customer, promoting products and services.

Demonstrating closing techniques consistently, in a timely fashion.

Assisted in achieving center goals 1 million sales 2015.

Maintain Monthly Personal Goal 100%.

AT&T Telecommunication, Internet Services, Atlanta, GA

National Back Office 06/10-11/13

•Performs complex customer service support for all products and services offered by AT&T Internet Services and partners.

•Efficiently and accurately manages large complex customer applications in

•multiple AT&T systems.

•Coordinates the front-end order screening/data entry of AT&T Business Internet Services.

•Reviews all incoming orders for required documentation on new customer connections and service changes.

•Performs timely and accurate completion of all service availability check requests, order entry into multiple systems, customer escalations, process flow, methods development and work tracking.

•Conducts, investigates and ensures appropriate resolution has been reached for telephone or email requests and/or complaints from customers.

•Analyzes incident queue and trends for efficient resolutions and handling.

•Works closely with AT&T billing operations, sales, credit and collections and other entities as required.

•Receives and follows up on difficult or involved customer inquiries, both with customers and with internal AT&T organizations.

AT&T Telecommunication, Internet Services, Atlanta, GA

Customer Service Agent 07/00-06/10

•Managed calls from AT&T Internet customers with billing issues.

•Overcame and effectively managed strong customer objections

•Utilized numerous internal network software and applications to effectively

and efficiently research billing problems and issue credit when due.

•Retained and demonstrated exemplary customer service skills.

•Facilitated open communication with interacting departments to assure customer satisfaction.

EQUIFAX Credit Bureau Services, Atlanta, GA

Information Consultant 05/98-06/00

•Educate consumers on credit laws and guidelines.

•Respond to consumer inquires and analyze requests to determine the correct course of action

Needed to assist with customer problems.

Explain contents of credit file and check for consumer to assure service order accuracy.

•Utilized numerous internal network software and applications to effectively

and efficiently process service order request.

•Demonstrated and maintained exemplary customer service skills.

•Maintain accurate records of consumer concerns, disputes and reinvestigation processes by providing written follow-up reports as required.

H & R BLOCK Services, Valdosta, GA

Receptionist

02/98-05/98

•Maintain consumer tax information with confidentiality

•Answered calls daily and direct them to the appropriate tax professional

As needed to assist with their tax questions or issues.

•Maintained open communication with interacting department personnel

to assure service order accuracy.

•Utilized numerous internal network software and applications to effectively

and efficiently process data entry, and appointment scheduling.

BOSCH-OLDS-BUICK-GMC-ISUZU, Valdosta, GA

Sales Consultant

02/95-10/97

•Provided professional advice to clients in the sale of automobiles from an inventory of over $1 million dollars.

•Established an effective strategy to promote sales through trust and confidence in the company.

•Maintained open communication with interacting departmental personnel

to assure excellent service is provided to our customers.

•Delivered excellent sales presentations through product knowledge, sales negotiations and credits analogies to assist customers in making intelligent buying decisions

and efficiently process data entry, and appointment scheduling.

•Demonstrated and maintained exemplary customer service skills, Tied for “Salesman of the Year 1996.”

EDUCATION

Valdosta State University, Valdosta, GA

Business Administration Management

Volunteer

•Women of AT&T

•United way fund drive

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