Service Technician
Resume:
DAN McCRORY
Northridge, CA ****4
**********@*****.***
Technical writer accustomed to dealing with deadlines, crises, changing priorities with a proven ability to persuade. Always looking for new challenges.
SIGNIFICANT ACCOMPLISHMENTS
Writing Wrote for Pacific Bell's corporate newspaper Update
on emergency preparedness and explained technology
in layman's terms.
Published in trade magazine Telephony.Edited award-winning newsletters for CWA Local 9503Communique', International Brotherhood of Electrical Workers Local 18 Times, Cal State, Northridge Journalism Alumni Association publication First Scoop, National Writers Union's LA Writer and the L.A. County Federation of Labor's Federation News as well as intradepartmental newsletters for Pacific Bell employees.
Freelanced as copy writer on brochures and direct mail advertising.
Education Certified as a Teacher of English as a Foreign Language.
Certified as Seminar Leader, American Seminar Leaders Assn.
Earned a B.A. in Journalism while serving as an Executive Board member, Education Committee Chair, and Editor of CWA Local 9503 newsletter while employed full time at Pacific Bell. Assembled and presented a mock public relations package for the Grammys and was selected as the winning team by industry professionals. Selected as news announcer for campus radio station KCSN. Established theme and contributed writing for Cal State, Northridge student recruitment booklet.
Other Recording Secretary, National Writers Union, UAW 1981 2006-Present
President, Communications Worker of America 950*-****-****,
LA Chapter Chair, National Writers Union 1994-1995, 2004-2006
Participated as representative of labor in Southern California Leadership
Network, a former Coro Foundation Program.
Produced and directed segment for PBS program We Do the Work.
Negotiated extended broadcast length with SAG and AFTRA, recruited skilled
camera and sound personnel on pro-bono basis from IATSE. Served on
union/management committees at several corporate levels, excelled in
company courses and conferences on public speaking and leadership, certified
to teach quality techniques. Received extensive technical training in
telecommunications.
DAN McCRORY
18820 Malden St.
Northridge, CA 91324
**********@*****.***
SKILLS SUMMARY:
Oracle SQL certified, Political management. Public Relations. Press releases. ghostwriting. speeches. Interviews (both sides). Desktop design. editing. Adobe Pagemaker. Microsoft Office, Mac & PC literate. Budgeting. Technical. Earthquake preparedness. Teaching, Lobbying. Management/labor relations. Conference planning. Speech/Communication. Multi-media presentations.
WORK HISTORY:
SBC Communications/AT&T 1995-2011
North Hollywood, California
• Communications Technician Power - Maintenance and repair of
Central Office power systems including batteries, building and
portable generators.
National Writers Union, UAW 1981 1994-Present
Los Angeles, California
Recording Secretary elected in May, 2005
LA Chapter Chair elected in 1995, re-elected 2003
Political issues Chair 1992
Pacific Bell 1984-1994
Sherman Oaks, California
• Communications Technician Power - Maintenance and repair of
Central Office power systems including batteries, building and
portable generators.
• Communications Technician 4ESS, DMS, SS7 - Extensive training
in maintenance and repair of digital and packet switching systems.
Helped maintain telephone service during the 1994 Northridge earthquake. Planned and conducted district-wide conferences.
Edited department newsletter. Wrote articles for corporate newspaper on emergency preparedness.
Communications Workers of America 1981-2008
Chatsworth, North Hollywood, California
• President, Local 950*-****-****
• Legislative/Political Director, Southern California - Planned yearly
conference for CWA members statewide, taught classes in
DAN McCRORY
18820 Malden St.
Northridge, CA 91324
**********@*****.***
political activism, lobbied in Sacramento and Washington, D.C.
working on campaigns, accessing & distributing PAC contributions.
• Executive Board Member - Elected to this position for 9 years
(3 terms), determining budgets for committees and expenses
for union local.
• Education Chair/ Instructor - trained over 100 members to pass
company tests for possible promotion/transfer as well as those
affected by downsizing and technological change.
• Newspaper Editor - Took cut-and-paste publication to desktop
published periodical, winning awards from press associations,
included submitting budget every fiscal year.
• Community Services Counselor - Trained and certified to help
members find assistance from United Way agencies and others.
• Communications Director - Handled strike preparations 1989, 1992,
1995, 2000, and 2004, including press relations, rallies, media
interviews.
• Community Services Chair - Attended conferences, planned budget
and put together committee to help members find assistance
in the event of a strike.
Creative Visions 1986-1992
Van Nuys, California
• Copy Editor - creating, proofreading, and editing customer copy
on brochures, one sheets, point-of-purchase displays, direct mail
advertising, TV and radio scripts.
AT&T 1981-1984
Sherman Oaks, California
• Communications Technician - Worked in circuit order, planning new
trunk orders, tested new trunks with technicians throughout the
country
Mountain Bell 1973-1981
Denver, Colorado
• Test Desk Technician - Worked with outside data technicians,
testing data circuits and other Special Service type circuits.
• Special Services Representative - Took customer trouble reports
and pre-tested Special Service circuits including data lines,
foreign exchanges, and burglar alarms.
DAN McCRORY
18820 Malden St.
Northridge, CA 91615
**********@*****.***
• Frame Attendant - Wired POTS circuits and special service circuits
on ESS frame and MDF. Coordinated due dates and expedited
special requests.
• Text Input Specialist - Computer typeset Yellow Pages ads for 8 state area. Temporarily promoted to in-charge position.
• Plant Reports Clerk - Determined and allocated appropriate number
of hours to secure due dates on special service orders. Distributed
copies to plant personnel at test desk, repair bureau, and outside plant.
EDUCATION
Oracle SQL Certification
AAA University
Winnetka, CA
Certified Instructor, Teaching English as a Foreign Language 2011
TEFL Institute
Chicago, Illinois
Certified Seminar Leader
American Seminar Leaders Assn., 1999
Bachelor of Arts
Journalism, Speech/Communications Minor (Public Relations Specialty) 1992
California State University Northridge, California
Associate in Arts
Liberal Arts, 1990
Pierce Community College
Woodland Hills, California
SPECIALIZED TRAINING: Quality techniques. lobbying. public speaking. radio broadcasting.
LANGUAGES: passable Spanish. American Sign Language. some knowledge of spoken Thai, Tagalog and Japanese.
PROFESSIONAL LICENSES, ACCREDITATIONS, & MEMBERSHIPS
Chapter Chair, National Writers Union UAW 1981 (1994-Present)
Member, National Writers Union UAW 1981 (1992-Present)
President, Communications Workers of America, Local 9503 (2002-2005)
Member, Communications Workers of America (1974-Present)
Member, Asian Pacific American Labor Alliance (1994-Present)
DAN McCRORY
18820 Malden St.
Northridge, CA 91324
**********@*****.***
Chair, KCET Community Advisory Board (PBS) (1996-2000)
Vice President, Western Labor Communicators Assn. (2001 - 2005)
Board of Directors, KCET (1996-2000)
Board of Directors, United Way of San Fernando Valley,
Santa Clarita Valley (1994-1998)
Board of Directors, Thai Community Arts & Cultural Center (1996-Present)
Secretary, Los Angeles Unified School District, Asian Pacific American
Education Commission (1994-1999)
Delegate, L.A. County Federation of Labor (1988-2008)
Member, Valley Labor Political Education Council (1988-2008)
Member, CWA Committee on Political Education (1983-Present)
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