Customer Service Sales

TERRY KENNEDY

***************@*****.***

OBJECTIVE

Seeking permanent full-time position in the Administrative Services Industry/ Customer Service Industry / Hospitality Industry/ Commercial Food Industry, or Retail Sales Industry that offers opportunities for growth and advancement.

SUMMARY:

Highly skilled hands on professional, with exceptional communications, leadership, time-management, and team-building skills combined with the ability to work independently or effectively in a team-oriented environment. Extensive Hospitality/ Customer Service experience at the food service level, including Employee Training/ Retention Procedures, Scheduling, inventory Management, Cash-Flow Procedures, Purchasing/ Vendor Relations, and dining room supervision. In-depth experience in retail Sales with a focus on providing customers with the highest caliber of deliverable services. Well versed in all aspects of departmental retail sales protocols including inventory control, loss-prevention techniques, retail mark-up’s/down’s and merchandise displays. High level of competence in performing various administrative task including calendar management/scheduling, managing inbound-outbound communications, records management, and document development and filing. Highly proficient in the use of Microsoft software applications

Work History

Customer Service Rep Hire Dynamics, Inc. Atlanta, Ga. 2016-2017

•Provided exceptional service to all customers ensuring their ultimate satisfaction with the company

•Performed a variety of task in a customer service capacity

•Responsible for ensuring that all company policies and procedures were followed.

•Responsible for addressing all inbound communications concerning customer inquiries about energy billing

•Responsible for maintaining accurate records of all transmissions

Food Service Coordinator Open-Door Community, Inc. 501 (c) 3 Atlanta, Ga. 2012-2016

•Provided exceptional care and service to each client

•Responsible for supervising menu development, product budgeting and volunteers meeting the needs of underserved populations

•Worked directly with agency partners to ensure that all client expectations were met including client access to needed medical services

•Responsible for maintaining accurate inventory and data input counts for agency.

Room Service HSS Staffing, Inc. Atlanta, Ga. 2009-2012

•Provided outstanding service to each guest

•Responsible for receiving in-house guest orders and ensuring that all orders were properly recorded and prepared and promptly served.

•Responsible for ensuring that all food d and quality prior to shipping to vendors.

•Responsible for ensuring correct billing to each guest

EDUCATION:

Student [Diploma] Colerain High School Cincinnati, OH. 1980

Nursing Cambridge Tech. College Cincinnati, OH. 1982

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