Human Resources, Payroll
Resume:
Patricia Higgins, PHR
** ***** ******, **** ********* Station, NY 11776
********.*******@**.***
A Certified Human Resource professional with a foundation in mathematics & technology. I have a passion for cultivating change and increasing organizational effectiveness by integrating business strategy and IT solutions with a thorough understanding of HR compliance, policy & procedures and performance management, career development, compensation and succession planning.
PROFESSIONAL EXPERIENCE:
CONFIDENTIAL (AUGUST 2016 TO PRESENT)
Human Resource Manager for large manufacturing company with multiple locations. (Bohemia, NY)
• Maintain the work structure by updating job requirements and job descriptions for all positions.
• Maintain human resource staff by recruiting, selecting and onboarding; including employment verification, accurate completion of I-9’s, mandatory federal and state forms and company-required documents. Prepare employees for assignments by establishing and conducting orientation and training programs. Upon termination of employment handled all off boarding, including COBRA administration and conducting exit interviews.
• Ensure planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors. Administer the performance review program to ensure effectiveness, compliance, and equity within the organization.
• Benefit administration, including maintaining employee benefits programs and inform employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; designing and conducting educational programs on benefit programs, and handling open enrollment and COBRA administration.
• Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements, such as FLSA, FMLA, ADA, COBRA, conducting investigations and maintaining records. Handled all the EEO and ACA reporting for the 2016 requirements.
• Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures. Maintain human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
• Maintain historical human resource records by designing a filing and retrieval system, keeping historical and current records. Ensure systems are set-up and updated to reflect our current employee base, including wages, benefits, sick and vacation time in line with current policies.
• Critically review and analyze current payroll, benefits and tax procedures in order to recommend and implement changes leading to best-practice operations
• Manage and guarantee weekly disbursement of multi-state payroll, including garnishments, benefits and taxes consistent with federal and state wage and hour laws. Supervise payroll staff, including payroll supervisor and payroll specialist.
• Audit W-4s, payroll balance sheets, YTD earnings, etc.
• Manage regular preparation of relevant management reports, including weekly, monthly, quarterly and year-end reports (gross payroll, hours worked, vacation accrual, tax deductions, benefit deductions, etc.)
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Food Safety Responsibilities:
• Participate in food safety and quality by maintaining an up to date new employee onboarding process including QA/Food defense procedures and a comprehensive training procedure. Patricia Higgins, PHR
45 Janet Street, Port Jefferson Station, NY 11776
********.*******@**.***
• Maintain the training matrix and records to advise which employees are up for annual training.
• Maintain accurate job description, jobs training matrix and materials. Safety Responsibilities:
• Initiated a safety committee, and organized a “Safe place” culture through training and safety initiatives.
• Maintain plants compliant with OSHA regulation through up to date policies and on going training of the workforce.
• Organize monthly safety meetings and follow-ups on the action items resulting from the meetings.
• Ensure reporting of accidents/incidents and their investigation through training and follow-ups.
• Manage the Workmen Comp insurance policy, cases and maintain records of plants accidents. Successful in securing a 15% decrease in insurance rates with the implementation of the safety committee. IT RESOURCE SOLUTIONS.NET INC. (2007 TO 2016) EAST SETAUKET, NY Pivotal to the day-to-day operations in Human Resources, Information Technology, Contracting and Financial Departments. Human Resources / Benefits Manager
• Develop Human Resource (HR) policies and procedures to align with corporate mission, goals. Supportive of corporate governance initiative with the overall objective of risk mitigation while cultivating an improved working environment.
• Research, develop and implement employment multi-state policies, in accordance with regulatory compliance while maintaining the core HR vision.
• Monitor legislative environment for modifications, analyze and remediate potential impacts to company and offer recommendations and solutions to ensure company is protected and in compliance.
• Develop strategies on HR new initiatives and job classification, compensation and fringe benefits by utilizing data from past, present and future trends.
• Work with large Human Capital customers (Unisys, CSC, Xerox & UST Global) for ongoing talent acquisition as well as special projects, such as proposal writing and market research presentations.
• Ensure compliance with the Affordable Care Act (ACA) and secure cost-effective, robust health plans to offer employees.
• Develop and post job descriptions for new positions and openings using social media, job boards and various other recruiting channels.
• Screen applicant resumes and interview qualified candidates for correct position classification.
• Establish criteria for hiring, retaining and promoting based on job description and required competencies.
• Tracked applicants in various ATS and HRIS, ensuring OFCCP compliance at all times.
• Ensure accurate creation of new employee profiles in Applicant Tracking and Timekeeping systems, for record retention and analytic use, both internally and in compliance with mandatory reporting.
• Spearhead implementations and employee onboarding during system transitions.
• Effectively monitor all employee recruiting, onboarding, background checks /drug screens, development, needs assessment and training including i9, E-Verify, public trust status, JPAS (security levels) and visa transfer completion.
• Employee relations, including surveying, networking and follow up with new, existing consultants and customers, focused on improvement, motivation, support and execution.
• Implementation of correct termination procedures (voluntary and involuntary) including planning for reduction in force.
• Established relationships with key individuals to influence organizational decision-making and drive company to Patricia Higgins, PHR
45 Janet Street, Port Jefferson Station, NY 11776
********.*******@**.***
towards suggested and established goals.
• Identify, evaluate and implement alternative procedures for vendor selection and outsourcing. Information Technology
• Technology liaison between outside IT vendors and internal departments for selection, migrations, implementations
& maintenance.
• Evaluation and implementation of new technology & systems for Human Resources, (ADP Total Source) Finance
(Peachtree), Recruiting/ Sales (Taleo, Bullhorn, iCIM’s, SalesForce, Peoplesoft) to increase efficiency & reduce costs.
• Designed internal database for use by sales and recruiting departments using Microsoft Access.
• Perform diagnostic duties whenever possible, using troubleshooting to fix common issues leveraging MIS background.
Lead Contract Manager
• Extensive knowledge of Federal & State procurement regulations and contract compliance.
• Provide consulting on Human Capital issues such as compliance, policy and procedures.
• Develop strategic proposal responses for RFP, RFQ’s and RFI including project management, cost/benefit analyses pricing & past performance relevance.
• Review and modify contracts, NDA’s and teaming agreements between customers, subcontractors and vendors, and provided program management of task orders.
• Led many pursuits and submitted numerous successful bids. **
**eSeaport Backdrop, Unisys Federal Recruitment Augmentation Program, Consultant and Technical Service State of Maryland
(CATS), STARSII 8(a) contract vehicle, Suffolk County Recruitment Augmentation Program, St of NC Staffing Augmentation proposal, NYSIF, FISA, NYCHRA
Payroll / Finance
• Consistently ensure accurate company financial & payroll calculation/computations for multiple states, using various software & analytics programs.
• Provide yearly budget trends & forecasts of revenues & expenses using excel (macros, pivot tables), with data manipulated and extracted from ADP.
• Create ad hoc financial and operational reporting and analytics as needed.
• Prepare reporting for company records and mandatory audits (CPA and NYS Insurance fund).
• Knowledge and compliance with proper taxation of employer paid benefits.
• Process manual checks, relocation metrics and correct garnishment calculations and compliance.
• Respond to employee questions and concerns regarding payroll issues. Heavily involved in other areas of IT Resource Solutions, including
• Interpret external information related to operations to remain in compliance.
• Compare and contrast company vendors to improve efficiency of the company while cutting costs.
• Support Accounts Payable/Receivable.
• Report preparation and analysis to include emphases on success and suggest improvements.
• Improving the overall efficiency of the company in all areas by examining current methods and researching alternative solutions, motivated by desire to increase productivity and reduce costs in Employee Benefits, Employee Payroll and Database Management and Technology.
• Work closely with Facility Security Officer, President, VP Sales and COO. Patricia Higgins, PHR
45 Janet Street, Port Jefferson Station, NY 11776
********.*******@**.***
DH MAYO CONSTRUCTION COMPANY (2000 TO 2013)
Office Manager
• Provided bookkeeping services including recording financial transactions. Verify, allocate, and post details of business transactions to subsidiary accounts from documents, such as sales slips, invoices, and receipts, check stubs, and statements.
• Reconciled and balanced accounts & prepared monthly statements and audit requests.
• Compiled reports to show statistics, such as cash receipts and expenditures, accounts payable and receivable, profit and loss and other items pertinent to operation of business.
• Calculated employee wages from time sheets and prepare checks for payment of wages. Prepare withholding, Social Security, and other tax reports for temporary employees.
• Assisted owner in securing best pricing for raw materials to assist in lowering overall costs.
• Automated many functions by modernizing the IT setup of the company. CHASE MANHATTAN BANK (1992 TO 2000)
Assistant Treasurer: Management Information Systems (MIS) Analyst
• Developed/ implemented automation of sales tracking production with favorable consideration to cost- effectiveness.
• Provided individual and group statistics analysis against goals to multi regional Call Center management.
• Produced quarterly incentive program results and special promotional incentive programs.
• Conducted analysis and provided recommendations for alternative solutions for higher level of Sales productivity.
• Frequent interaction with Call Center Management to determine MIS needs by developing and implementing processes of reporting requirements for effective production.
• Adhoc reporting & queries using results in TTMS, Siebel and Crystal Reporting, focused on Sales trends, employee performance and anticipated volume to project optimum coverage levels.
• Prepared revenue productivity reports of numerous new accounts generated by sales department.
• Customized call distributor reports using the Enhanced Reporting Systems to provide managers with necessary daily information on sales volume.
Unit Manager - Sales
• Supervised and motivated up to 30 Telephone Sales Representatives in all sales aspects of the Call Center, including Inbound Sales, Outbound Sales, Business to Business Sales, Loan by Phone and Screener volume.
• Conducted monitoring, coaching and counseling sessions to evaluate selling techniques and maintaining productivity levels.
• Facilitated the communication of the bank’s core values, vision, mission and ethical behavior.
• Ensured complete and correct bank information conveyed to customers, including information regarding assets, deposits, alternative investments and various banking services.
• Achieved and maintained acceptable Service and Abandonment volume levels.
• Evaluated employee performance by writing and serving Annual Performance Evaluation Appraisals.
• Conducted both telephone and face-to-face interviews to fill available sales positions on an ongoing basis.
• Conducted interviews for various staff positions and worked with Human Resources in the onboarding process.
• Handled terminations due to performance issues and ensured procedures were adhered to during off boarding and removal of employee.
Patricia Higgins, PHR
45 Janet Street, Port Jefferson Station, NY 11776
********.*******@**.***
Accomplishments Include
• Successfully conducting full training for multiple new hire groups as well as up training in the absence of training support.
• Service star award recipient in recognition of outstanding customer service and internal training projects.
• Assisted in the smooth transition of the Inbound New Jersey Unit to a new location.
• As a Sales Representative, achieved recognition as Sales Representative of the Month on multiple occasions. Education & Certifications
HRCI Certified Professional Human Resource, Currently working towards SPHR Certification Adelphi University, Garden City, NY: Graduated May 2001:BS -Business (GPA3.8) Nassau Community College, Garden City, NY: 1989 – 1991: Associates in Mathematics and Computer Science (Cum Laude / Phi Theta Kappa / Dean’s List)
Career Blazers, Certified 2002: MOUS (Microsoft Office User Specialist) NY Notary Public, Licensed November 2008: License #01HI6196069 Computer Skills
Windows OS / MAC OS (All Versions), Microsoft Suite (all versions): Word, Excel, Access, Outlook, PowerPoint, and Visio Financial: Quicken, QuickBooks, Peachtree
Payroll: ADP Run & Total Source / Insperity / Paychex / Compu-pay / Time and Attendance / EZ Labor / CTR ATS HRIS: Unisys ESS / Peoplesoft Systems / Taleo / ICIM’S / Bullhorn / Salesforce / ZeroChaos / Benefit Mall Lotus 123r5, Lotus Notes / Siebel Sales System / Cognos Impromptu / Crystal Reporting / Lucent and Rockwell Automatic Call Distributors (ACD) / CentreVu / Internal Quality Systems / Call Management Systems / System 1 / Visual Information Translex
/ Stratus / LIBOR MLS / Citrix / Dropbox / Sharepoint / Consultant, compliance, mas, major, messaging, team, driven, insight, expertise, integrity, excellence, innovation, social, partnering, understand
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