Customer Manager
Resume:
CURRICULUM VITAE
MILAN ESTHER
NO.**, gangai street
Vasanth Nagar, Puducherry.11
India
CONTACT NO.801-***-****
E-mail: ***********.**@*****.***
CAREER OBJECTIVE
A MEANINGFUL AND CHALLENGING POSITION IN A RESULT ORIENTED COMPANY WHICH SEEKS AN AMBITOUS PERSON, WHERE REQUIRED SKILLS AND EDUCATION WILL BE UTILIZED GROWTH TOWARDS CONTINUED GROWTH AND ADVANCEMENT.
EDUCATION
M.B.A (INTERNATIONAL BUSINESS)
PONDICHERRY UNIVERSITY
YEAR OF PASSING : 2014
% OF MARKS : FIRST CLASS
B.A (ENGLISH LITERATURE)
BHARADHIYAR GOVERNMENT COLLEGE FOR WOMEN
YEAR OF PASSING : 2012
% OF MARKS : 66% - FIRST CLASS
BUSINESS COURSES
DCAT (Diploma in Computerized Accounting Technician)
GENISIS – (BHARATHIAR UNIVERSITY COIMBATORE AFILIATED)
YEAR OF PASSING: 2011
% OF MARKS : 85% WITH FIRST CLASS WITH DISTINGTION
DIPLOMA IN JEWEL APPRAISER (CERTIFICATE COURSE)
PONDICHERRY INSTITUTE OF CO-OPERATIVE MANAGEMENT
YEAR OF PASSING : 2016
% OF MARKS : 91% WITH FIRST CLASS WITH DISTINGTION
HIGHER SECONDARY
THIRUVALLUVAR GIRLS GOVT. HIGHER SECONDARY SCHOOL
YEAR OF PASSING: 2009
% OF MARKS : 66% WITH FIRST CLASS
EXPERIENCES
RENAULT – KHIVRAJ PEARL MOTORS-SHOWROOM & SERVICE
CUSTOMER RELATION EXECUTIVE 1YEAR
Key Roll : TEAM LEAD- As also SECRETARY to BRANCH HEAD
*Provide high level secretarial and administrative support to Managing Director
* Set up and maintain files and records
* Coordinate and schedule events, conferences, meetings, travel, conference rooms etc
*Screen, handle internal and external calls and redirect calls
*Manage Schedule and itineraries
*Handling customer queries and staff queries
*Act as mediator between firm and to customer
*Daily reports for daily contact and status
*Should provide solution for customer complaint through email and letter drafts
*Knowledge to operate Seibel software to contact customers for service reminder and other sources.
*Major responsibility to close concern complaints on daily basis.
*Preparing PPT Presentation of Monthly status.
*Interacting with customer by phone calls to collect the queries and complaints
POTHYS PRIVATE LIMITED – SHOPPING MALL
GUEST RELATION EXECUTIVE 3 YEARS
Key Roll: Manager- As also SECRETARY to GENERAL MANAGER
*Handling customer queries and staff queries
*Processing exchange for customer
*Consolidating Processing for exchange
*Mails Approvals Processing
*Updating of Present status to Authorities
*Preparing PPT Presentation of Monthly status
*Data collusion for Monthly Expenses Status
*Customer purchase status updates peculiarly for marriage customer
*Guiding Customer
SPI Global Technologies Pvt Ltd
Admin cum Front office Executive 1year –
Key Roll: Admin - As also SECRETARY to ADMIN MANAGER
* Handling Calls Foreign client calls
*Screen, handle internal and external calls and redirect calls
*Manage Schedule and itineraries
*Organize travel arrangements
* Liais with senior management, clients, external providers
* Set up and maintain files and records
* Coordinate and schedule events, conferences, meetings, travel, conference rooms etc
*Processing Payments
*Consolidating Processing
*Mails Approvals Processing
*Updating of Present status to Authorities
*Preparing PPT Presentation of Monthly status
*Data collusion for Monthly Expenses Status
*Expenses Tracking
*Payment Tracking
*Attendance Maintaining
*Updating IN and OUT time of Staffs
*Guiding Housekeeping Peoples and Updating their Attendance
*Ordering and Providing Stationery by Intimating Vendor/Payment Process also
* Ordering and Providing Medicine and First Aid Kid to Employees
* Ordering and Providing Housekeeping Materials
*Updating Couriers and Covers Details through Mail to Authorities and distributing
*Intimating Security Daily activities Report and their shift details to Authorities
*Petty cash Maintaining and Claiming
*Ms-Office & Ms-Word using for all Payment Updating and Government letter Preparing
*Daily security Attendances Updating
* Leave intimation Process
*Couriering Vendor Payment Cheques Process
* Arranging Cab for Client and AD’s and CEO
*Maintaining Excel Diesel Purchase for DG and Company Cab- Driver Beta and food allowances Process included
*Greeting Client and Customers and providing accommodation Process
*All local and other Customer calls Handling
*Cheque tracking and Pending Cheque Status intimating
*Monthly invoice tracking and intimating to Managers
*Vendor Frequency Excel maintaining
*Official Mobile Bills and Landline Bills Process and Approval it Include more than 200 bills per month.(After Resigning Deactivation Process also)
*Maintaining Facilities Group assets checking and Tracking missing assets to intimating
CSC -COMPUTER EDUCATION CENTRE
Computer Trainer 1YEAR
* MS-office
* Tally.erp9
* Database
* Spoken English
* Communication Training and
* Computer Typing
*Maintain Attendance-Student and Staffs (IN and OUT Time)
*Screen, handle internal and external calls and redirect calls
*Processing Bills and Payment
*Counseling about the courses available
*Expenses Tracking and Updating Latest Issues
*Data Collision for Monthly Expenses Status
* Liais with senior management, clients, external providers
* Set up and maintain files and records
* Coordinate and schedule events, meetings, conference rooms etc
PERSONAL PROFILE
NAME : S.MILAN ESTHER
FATHER NAME : D.MILAN SELVARADJOU
DATE OF BIRTH : 7TH July 1992
AGE : 24YEARS
NATIONALITY : INDIAN
GENDOR : FEMALE
LANGUAGE KNOWN : ENGLISH, TAMIL AND BEGINNER IN FRENCH
INTERESTED : READING BOOKS AND PLAYING OUTDOOR GAMES
DECLARATION
I hereby declare above details everything true and I enclose my testimonials for your reference. You may kindly refer to the conduct certificate. I can assure you I will do my best to give you satisfaction.
Yours faithfully,
Miss. Milan Esther
NO.21, gangai street
Vasanth Nagar, Puducherry.11
CONTACT NO. 801-***-****
E-mail: ***********.**@*****.***
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