Customer Service Administrative Assistant

AMANDA L PENO

* ****** ******, ******, ** *****

H: 603-***-**** C: 603-***-**** aczlmz@r.postjobfree.com PROFESSIONAL SUMMARY

Responsible and mature in sales, customer service, Hospitality, and retail who thrives in fast paced environments. A Talented Sales Associate effective at multi tasking and maintaining a friendly attitude under pressure. Energetic Customer service who is highly knowledgeable about the latest. Successful at building a strong customer following, thus increasing repeat business. Super Outgoing Sales Associate with a solid understanding of both fashion and customer service. Hospitality is wonders in knowledge, great team work oriented. A Friendly environment better outcome, in results towards work history as well as working forward. SKILLS

Customer service oriented Excel at Bartending

People oriented Outgoing, Well focused

Retail merchandising specialist Strong computer Skills Excellent communication Excellent administrative knowledge Cash register familiarity Staff training, development Multi line phone talent Superior organizational ability Strategic sales knowledge ? Managing multiple projects Passion for design Social gaming

Creative problem solver

WORK HISTORY

SPEAKER'S CORNER RESTAURANT

Server, Waitress, Bartender Somerset Plaza Nashua, NH March 2009 October 2015 Greeted guests in a timely and professional manner. Waited on multiple customers at the bar and throughout the bar. Received beverage orders from wait staff and delivered beverage. Maintained full knowledge of beverage lists and promotions. Enthusiastically an appealingly described food and drink special. Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for. Verified that guests at the bar were of legal age, Had Full Right to Refuse service to intoxicated guests.

Closed out cash register and prepared cashier report. Consistently used suggestive selling techniques.

Took food orders, relayed orders to kitchens then serving tables. Kept up with guests to ensure satisfaction with food and services. Trained new servers, waiters, bar tenders.

6yrs in Cust. Service, 3yrs in Bar Tending, 6yrs in Serving tables. CROWNE PLAZA HOTEL

Customer Service, Administrative assistant, Hospitality Somerset Plaza Nashua, NH December 2009 February 2013

Greeted, registered and assigned rooms to guests of hotels or motels. Answered department telephone calls within 2 to 3 rings, using correct salutations and telephone etiquette.

Made and confirmed reservations.

Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. Computed bills, collected payments and made change for guests. Greeted and registered guests and issued keys.

Screened applicant resumes and coordinated both phone and in person interviews. Greeted numerous visitors, including VIPs, vendors and interview candidates. Maintained a clean reception area, including lounge and associated areas.

Helped with housekeeping, made sure our guest were fully satisfied while renting/staying here. Screened all visitors and directed them to the correct employee or office. BOYS AND GIRLS CLUB OF GREATER NASHUA

Customer Service, Child Care, Administrative assistant Nashua, NH April 2005 January 2008 Planned logistics and materials for board meetings, committee meetings and staff events. Directed guests and routed deliveries and courier services. Assisted with event planning, including associated travel and logistical arrangements. Recruited, selected and retained quality administrators, teachers and support staff. Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.

Built constructive and open relationships with families with forthright yet friendly communication. Interviewed high numbers of parents and children for enrollment. Communicated with children in developmentally appropriate way. Identified signs of potential emotional or developmental concerns in children and brought them to parents' or guardians' attention.

3 years daycare supervisory experience.

Helped after school Tutoring for those who needed extra help. Youngest to join a Daycare for help in all age groups.? EDUCATION

ASSOCIATE OF ARTS Business in Fashion Designing/ photography/ Customer Service. Mount Washington School

Nashua, NH have not yet finished.

Course work in Fashion Merchandising

Coursework in Business and Management

Coursework in Childhood and Adolescent Psychology

Attended seminar on Abuse and Recovery

COSMETOLOGY Hair

Boston\'s Beauty School

Lowell, MA 2009

OTHER JOB HISTORY;

As I have Mentioned I\'ve worked at other jobs that are not listed, I enjoy learning and working at different places. For that need of when I have a great opportunity, I\'ll offer well known Knowledge and plenty of experience to which job or work Environment I would be working for. If I\'m applying for a job other than what is listen on my work history Its for the reason of having just that well known Experience In that type of Work.? I\'m very outgoing, polite and enthusiastic. There is something about learning different areas on different jobs to become a Leader in the job your working for. My intentions are not to sound over accomplished, I only wish to make a difference for the better at where I am working. ADDITIONAL INFORMATION

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