Technical Support Customer Service
Resume:
SCOTT FURNISS
Holiday, Fl **691
Cell: 262-***-****
*************@*****.***
BACKGROUND SUMMARY
Quality Assurance Validation Specialist with skills in testing protocols, system validation and technical and customer support. Recognized for innovative troubleshooting, adaptability, excellent communication and negotiation skills. Have earned reputation as a quick learner who easily bridges the gap between management initiatives and work place solutions.
Customer Service
Software Validation (Automated and Manual)
Documentation Development
Testing and Validation Design and Planning
Experienced in all phases of the SDLC
Validated mobile applications used for laboratory testing.
Quality Assurance Methodology
FDA Regulatory Standards
Data Collection and Analysis
Regression and boundary testing
Working experience with: HP Quality Center, HP ALM, Selenium (.NET, JAVA), JIRA, HP Loadrunner
Hardware and software support
Agile Testing Methodology
System User Manual Development
System Training Manual and Training Course Development
Tested and validated computed systems on global networks communicating test data.
Data Conversion and Black Box Testing Design and Development
PROFESSIONAL EXPERIENCE
TEKSYSTEMS, Arlington Heights, IL 2014-2016
ABBVIE INC., North Chicago, Illinois (Consulting Engagement)
Software Validation Engineer
Responsible for development and implementation of software design documentation and testing.
Adapted seamlessly to the project team during the preparation for a critical validation submission.
Established and completed software testing and validation documentation required for submissions under very tight deadlines.
Wrote and executed manual and automated test scripts (Selenium).
Identified, documented and fully investigated software bugs.
Led validation project team efforts.
Acted as lead contact in overseas validation projects.
ABBOTT LABORATORIES, Abbott Park, Illinois (Diagnostic Division) 2007-2014
Associate Quality Assurance Professional 2010-2014
Responsible for organizing and development of SDLC packages for multiple software systems and
provided prompt and accurate technical support for multiple LIMS systems.
Reduced laboratory and manufacturing downtime by pro-actively accessing and resolving software and hardware issues preventing costly testing errors and production interruptions.
Developed of an in-house environmental monitoring system to replaced an outsourced system resulting in $200,000 a year cost savings.
Analyzed diverse laboratory testing needs and established consistent testing platforms for new product teams that enable multiple laboratories to perform and report testing results using one uniform process.
Validated mobile applications used for laboratory testing.
Tested and validated computed systems on global networks communicating test data.
Provided diagnostic manufacturing laboratories with hardware, software, and helpdesk support.
Used Selenium to convert manual tests into automated tests.
Led validation project team efforts with 6 to 8 team members.
Quality Systems Validation Specialist 2007 to 2010
Responsible for the usability and reliability of custom designed laboratory systems through extensive testing on the entire inventory of laboratory instruments associated with the systems.
Documented and reported all present and potential software problems found during extensive pre-launch testing procedures, eliminating costly technical support issues.
Increased the productivity of our customer base by designing and validating of updated software releases meeting continually changing demands.
Enabled decreased implementation times, and cut technical support times by developing and initiating multi-shift training programs.
TEKSYSTEMS, Arlington Heights, IL 2006
BAXTER PHARMACUTICLES, Round lake, Illinois (Consulting Engagement)
Software Validation Engineer
Responsible for testing and validation of software systems for FDA compliance. Performed black box testing, composed and executed test cases critical to the foundation of the project.
Designed and configured the workflow patterns needed to provide a highly functional, user-friendly document system.
TAP PHARMACUTICLES (Consulting Engagement)
Software Validation Engineer
Responsible for testing and validation of software systems for FDA compliance. Reviewed and updated software design, testing and validation documentation required while meeting all deadlines.
Delivered custom-designed FDA 21 CFR Part 11 compliant systems, while working with limited team members and tight deadlines.
Performed black box testing as well as, composed and executed test scripts vital to the completion of highly visible projects.
ABBOTT LABORATORIES, Abbott Park, Illinois (Diagnostic Division) 1997 to 2005
LIMS (QIMS) Technician III
Responsible for design and execution, tested and validated FDA compliant software systems in addition to software implementation, document conversion as well as system administrative duties.
Delivered a custom-designed 21 CFR Part 11 compliant computerized data management system to customers, while working with a limited staff and tight deadlines.
Automated equipment testing and data collection from remote diagnostic laboratory equipment reducing implementation time and increasing customer productivity.
Led document paper to electronic conversion team to ensure that all of the customer’s documented procedures were converted in an efficient and timely manner.
Ensured the usability and reliability of custom designed laboratory systems through extensive testing on the entire inventory of laboratory instruments associated with the systems.
EDUCATION
College of Lake County, Grayslake, Illinois
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