Customer Service, management, food service, report generation and anal
Resume:
Objective
To obtain a position in which I can grow professionally and develop myself and the business with coworkers and the company.
Utilize my creative, people, and professional skills to the best of my ability to assist the company financially, productively, and environmentally.
Qualifications & Skills
Microsoft Office programs proficient
* Word * Excel * Outlook * Power point * Publisher
Can type up to 45 words per minute
Experience with statistical review and profit and loss statements
Food handlers certified
* San Bernardino County * Los Angeles County * King County
Serve Safe Certified
* California State * Washington Sate
20 Years plus experience with food service industries
* Fast food * cafeteria * casual dining
Memeber of IKEA diversity and inclusion group
Facilitator of Train the Trainer seminars (T3's)
Managed teams of 5 to 45 people
Team development & engagement coach
Team Lead experience
*Commercial restaurant * Kitchen Production * Bistro & Swedish food market * Front of house assistant manager * Heart of house lead
Coworker performance management
Marketing and display principal knowledge
Animal handling and restraint
Animal husbandry
Animal behavior
Forensic technician certified
Report writing and court room testimony certified
Work History
2014 to Present
IKEA Seattle
Kitchen Production Team Lead
Manage daily operations, including, but not limited to: Routines, range training and integrity management, inventory, ordering, receiving, daily/ weekly/ monthly expectations, peak and off peak planning, customer service, communications and coworker development, create fiscal scheduling and tangible hours budget. Sales steering and force shipped food resolution. Product branding and display principals, coworker and customer satisfaction, unexpected problem solving and maintain pars to lower product waste. Created, implemented, and followed up with buddy training program, develop high potential coworkers into successors within the company. I contributed to an overall passing score for coworker satisfaction via “VOICE” a globally used survey which gauges coworker satisfaction. I received a “VOICE” leadership score of 80%- the highest in my department. Contributed to fiscal year 2014 sales increase of 108.5%, currently contributing to a fiscal year 2015 sales increase of 109.9% with a productivity level of 89%
2011 to 2014
IKEA Covina
Swedish food market and Bistro Team Lead
Manage daily operations, including, but not limited to: profit and loss statements, routines, inventory, ordering, receiving, scheduling, peak and off peak day planning, Invoice Manager, Customer service, communications and coworker development, create fiscal scheduling and tangible hours budget. Sales steering and SFM force ship resolution. Product branding and display principals, coworker and customer satisfaction, unexpected problem solving and maintain pars to lower product waste. Upkeep of market products with expiration dates, promote seasonal market products. I contributed to the success of sales on products which had proven difficult to sell during prior years.
Commercial Restaurant Team Lead
Manage daily operations including but not limited to: Monitor profit and loss statements, routines, inventory, sales, customer service, scheduling, invoicing and cash handling, co-worker development, training, and performance, peak and off peak planning. Effectively contributed to the increase of sales index from 107.5% to 112%, Contributed to increase of gross margin from 42% to 48%., Contribute to lowering of operations costs by 4%, contributed to surpassing the goal of 95% Steritech audit.
2006 to 2011
Red Robin Rancho Cucamonga
Certified Designated Trainer (CDT)
Develop and train, new and existing team, on all topics of Red Robin from food items to daily expectations. Train CDT candidates on proper techniques, standards, and integral core values of Red Robin to ensure their working and training success.
Server/ Front of house management
Provide exceptional customer service, lead team by example, set standards and expectations. Other duties include but are not limited to: Customer recovery, waste management, scheduling, and health code enforcement, peak day action plans, off peak action plans, cash handling, new hire recruiting, co-worker hire and dismissal. Back of house office management
Education
La Puente Valley Forensic Science Academy
2009-2010
Forensic technician certificates of completion
Court room testimony
Ethics and report writing
Mount San Antonio College
1999 to 2003
General Education Requirements
Veterinary technician basic training courses
Pomona High School
1995– 1999
Diploma
References
Tiffaney Jackson
Co-worker and friend 3 Years
Michelle Hernandez
Co-worker and friend 3 Years
Ken Shimada
Co-worker and friend 7 Years
Katrina Minon
Manager 5 Years
Ed Howat
Manager 2 Years
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