Human Resources & Operations
Resume:
r Qualifications Profile
Seasoned, highly accomplished, and goal-driven professional with extensive experience in directing business operations and human resource functions.
Armed with proven track record of success in developing and implementing strategic plans and initiatives to boost efficiency and productivity.
Equipped with broad knowledge of employment law along with adeptness in organizational management and development.
Expert at building leadership talents within large organizations, driving major transformation efforts, handling key projects, and leading change initiatives across complex and fast-paced environments.
Well-versed in evidence-based practice and current research in multiple areas of management and consultation, especially organizational stress, employee engagement, and organizational development interventions.
r Areas of Expertise
Multisite Management
Career Growth and Development
Employee Relations Management
Employee Retention
Staff Training and Supervision
Large Scale Project Management
Process Improvement
Operational Efficiency
Human Resource Administration
Program Development and Implementation
Performance Management
Legal Regulations / Employment Law
Organizational Design and Development
Business Management
r Relevant Experience
Enlightened Communications, dba Mad Science of Washington Silver Spring, MD
Vice President 2016–Present
Manage Organizational Development efforts, including office renovation, IT overhaul, and organizational processes.
Train new owner in a wide variety of areas, including HR management, succession planning, budgeting, and management best practices.
Supervisory responsibility for ten in-house employees and indirect responsibility for 80 off-site staff.
Plan and execute projects to enhance multiple areas including efficiency, customer satisfaction, and employment outcomes.
Ensure that HR policies align with overall business strategy.
Advise and manage on benefits packages.
Conduct performance appraisals, create improvement plans, employee relations, performance improvement plans, oversee recruiting & training, manage all aspects of outplacement.
Plan, implement, and evaluate the efficacy of efforts to enhance employee engagement, such as bonuses, compensation, and company special events.
Key Highlights:
360 management, including training and coaching new business owner.
Led staff through significant and a difficult period of changes without losing any key staff members.
Highest reported satisfaction rates among customers for services provided in organizational history.
Designed and implemented the “Share your Passion” initiative
Triumph Communications, dba Mad Science of Washington Silver Spring, MD
Director of Operations and Human Resources 2010–2016
Expertly manage daily operations focused on providing professional services to 80 part- and full-time workers, which includes eight direct reports.
Supervise customer service and technical teams in charge of materials and equipment while also directing marketing and finance teams.
Collect data and generate metrics to rate and evaluate customer and employee satisfaction as well as the effectiveness of hiring and recruitment initiatives.
Maintain employee manual to fit organizational needs and legal requirements.
Plan and execute projects to enhance multiple areas including efficiency, customer satisfaction, and employment outcomes.
Work with upper management to ensure that HR policies align with overall business strategy.
Research, design, implement, and maintain compensation and benefit packages.
Conduct performance appraisals, create improvement plans, handle discipline as needed.
Initiate organizational development initiatives as deemed necessary to implement major changes in the organization, including change of ownership, job redesign, and major workflow changes.
Leverage industry expertise in performing performance evaluation, conflict resolution, coaching, and scheduling; as well as in administering compensation and benefits.
Collaborate with business owners to support them in improving their compensation structures, organizational development and processes, and service packages for customers.
Plan, implement, and evaluate the efficacy of efforts to enhance employee engagement, such as bonuses, compensation, and company special events.
Key Highlights:
Created and facilitated a training program which increased the number of customers who stated that their expectations were surpassed by 47%.
Conducted comprehensive training and established a retooled system without increasing payroll costs, which boosted employee retention by 60%.
Developed a “Careholders” program for the improvement of employee engagement and alignment of organizational culture with company goals.
Reformed the pay of hourly workers to decrease the time spent on payroll by 40% and costs by 12%, while amplifying employee satisfaction.
Drove efforts in maintaining an average growth of gross revenue by an average of 11% yearly.
Prepared and presented information for presentations lasting from five to 60 minutes to international audiences of 4 to 1,000 people on diverse topics, including utilization of metrics to boost sales, pricing strategies, recruitment, retention, and training.
Contributed to the company’s recognition as the highest-earning franchise in the international system, with 20% less full-time staff compared to the other top 10 franchises.
Facilitated a major company reorganization as well as job redesign, which enhanced employee morale, increased efficiency, and standardized payroll.
Provided focus on areas in need of growth and increased efficiencies to enable the company to grow between 11%–38% every year in net revenue.
Tayjor Inc., dba Mad Science Silver Spring, MD
Operations and HR Manager 2005–2010
Rendered expert oversight to a staff of 45 workers with 12 direct reports within the service industry.
Adeptly handled major projects for clients to enforce the use of surveys to monitor and improve in alignment with the satisfaction of both internal and external customers.
Formulated recruitment and training procedures
Designed and led sexual harassment and cultural awareness training.
Addressed employee issues including performance management and discipline as well as maintaining the employee manual.
Devised workflow processes for better deployment of materials and people as well as a simplified payroll structure that saved payroll costs while improving efficiency and established technological solutions to streamline scheduling processes.
Key Highlights:
Supported the business to grow revenue by 300% and part-time staff by 140%, while sustaining the number of support staff for more than five years.
Closely collaborated with the company president in leading business growth by 10% or more in gross sales while improving net every year.
Augmented employee retention and engagement while maintaining payroll costs.
Earlier Positions Held:
Vallani Inc., dba Mad Science Olney, MD
Events Coordinator
The Bagel Place College Park, MD
Shift Manager
r Other Experience
The National Institute of Health (NIH) Bethesda, MD
Intern
Behavioral Therapist
r Education and Credentials
Doctor of Philosophy (PhD) in Industrial and Organizational Psychology: 2015
Capella University Minneapolis, MN
GPA: 4.0 / President’s List
Dissertation: “Impact of organizational development interventions on stress and engagement.”
Master of Business Administration: 2008
University of Maryland Adelphi, MD
Bachelor of Science in Psychology: 2003
University of Maryland Adelphi, MD
Professional in Human Resources (PHR®)
SHRM-Certified Professional
r Professional Affiliations
Society for Industrial and Organizational Psychology (SIOP)
Society for Human Resource Management (SHRM)
r Activities
The Dwelling Place – Board of Directors / Treasurer and Head of the Personnel Committee
r Awards and Honors
Franchise of the Year-Vallani Inc.
Customer Service Award-Chicken Out
r Technical Acumen
Microsoft Office Applications MS Word, Excel, PowerPoint, MS Project, Access
Windows Systems Database Software QuickBooks HRIS software
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