Raphael Johnson

**** ******** **. *****, ******** 63108

Contact number: 314-***-****

aczlfp@r.postjobfree.com

CAREER OBJECTIVE

Seeking a challenging position as a System Infrastructure Engineer, where I may utilize my experience, technical skills and problem solving abilities to assess corporate systems and end-user needs, while performing a variety of duties in the planning, installation, testing, configuration and troubleshooting of hardware and software applications and equipment in a LAN\WAN environment. With my strong work ethic and leadership skills I believe I would be a valued asset to the company.

EDUCATION

Saint Louis University, St. Louis, MO (1994-2001)

Field of study:

Electrical Engineering

Applied Computer Science

Mathematics

Christian Brothers College High School (1988-1992)

College Prep

SKILLS SUMMARY

Microsoft Exchange 2003/2007/2010/2013/O365 Administration

Microsoft Exchange Unified Messaging.

MS Exchange PowerShell

Symantec Enterprise Vault

Kaseya

ITIL Foundations Certification

IET and HP Openview

Process design (Change, Incident, and Problem)

VMware v.2.1- v.3.5

Microsoft Hyper-V

SharePoint 2007/2012

MOM 2007

Leadership

Teamwork

Integrity and Ethics

Documentation

Knowledge transfer

Source/Release management (ChangeMan DS, CVS, Vantive, etc).

Active Directory/Group Policy

LDAP

Windows Server Administration (2000, 2003, 2008 R2, 2012 R2 )

Netapp (Enterprise Storage)

EMC/Clarion

SMS

Symantec

Symantec Enterprise Vault 10.0.4

Unix

Remedy

IIS

SCCM

Citrix Presentation Server

Desktop Support (Windows XP, 7, 8, and Mac)

Presentations (Using MS PowerPoint)

LAN/WAN (TCP/IP, NetBIOS, Wireless, DHCP, DNS, etc)

Networking (Switches, Routers, and Wireless). HP, Meraki, Cisco ASA, Sonicwall.

Windows Scripting

EMPLOYMENT HISTORY

Solution Consultants St. Louis, Mo 01/31-Present

Sub-contract to MB Technology Solutions

Determine specifications for server hardware and long term configuration and backup strategies

Create server installation engineering orders to drive installation and configuration activities

Evaluate customer requirements and ensure implementation meets requirements

Design and implement data networks

Drive project management responsibilities

Research and investigate technically sound solutions for small business technology

Maintain a high-level knowledge of network and voice technologies

Provide technical leadership to Service Desk and field technicians

Tier 3 problem management, diagnosis, escalation, tracking, and resolution.

Serve as a functional escalation point and diagnose and resolve technical issues the team is unable to resolve

Provide outstanding customer service and a positive support experience by interfacing directly with clients on issues, communicating in a clear, concise manner

Follow established processes and standards, identify and propose improvements as necessary

Assist in developing technical documentation to improve training and service delivery

Act as a resource or team lead on infrastructure projects

Provide onsite client service

Provide after hours and on-call support on a rotation basis

All Covered IT Services (Konica Minolta) St. Louis, Mo 09/2015-12/2016

Net Polarity Consulting St. Louis, Mo 04/2015-09/2015

System Engineer (Client All Covered IT services)

Primary System Engineer for 8 local cooperation’s and backup for 4 additional clients.

Document, test, and modify network/operating systems to enhance efficiency and reliability.

Diagnose and remedy systems (Servers and workstations), network (switches, etc and user IT issues.

Implement client projects by drawing upon a variety of prior technical experience (Server management, migrations, etc.).

Remote systems management using Bomgar and other remote administration tools.

Maximize network and server performance through proactive network design and system monitoring (Kaseya, RMON, N-able, etc.).

Develop and maintain accurate and timely guidebooks (technical resource with detailed system and environmental information) for clients.

Maintain 76% productivity overall utilization.

Provide on-the-job training (via shadowing) to Support Specialists.

Produce up-to-date records of clients' network and systems infrastructure as they grow.

Increase sales opportunities to existing and new clients with new services or hardware purchases, Product ordering and vendor management.

Thompson Coburn St. Louis, MO 03/2011 to 09/2014

System/Exchange Engineer

Installation and Administration of Microsoft Exchange Server 2007/2010/2013 & Office 365 (Front End and Back End Servers, UM, CAS, HUB and Mailbox Servers).

Installation and Administration of Windows 2008/2012 Server (configuration tasks included setting up DHCP, external storage arrays, etc.) and Active Directory User/Security Management. Review System updates and patches for issues related to the system and/or security permissions.

Followed internal ITIL change management process for all system changes and provided details on changes effecting other corporate systems, if any.

IIS management as it relates to Exchange OWA.

Configuring and Troubleshooting Outlook Anywhere, Exchange Activesync, and DNS.

Certificate Authority management as it relates to Exchange.

Desktop/Server security using Microsoft Forefront TMG for Exchange systems.

Performed necessary system Windows updates using WSUS.

Planned and implemented the migration from Exchange server 2007 to 2010.

Partnered with Microsoft to plan and migrate to Office 365.

Administration & maintenance of Exchange database housing a 1000+ accounts.

Creation & Deletion of user’s, Delegation of Rights, Security Groups, Distribution Groups, Managing Mailboxes.

Tools used: ExBPA, Extra, MPS Report, Pfdavadmin, MBconn, Exmerge, Netmon, Call manager, etc. for troubleshooting purposes.

Configuring and Troubleshooting Certificates & Autodiscover.

Public folder management, Performing Disaster Recovery & Configuring Cluster Environment.

Migrated public folder calendars to SharePoint.

Trouble Shooting Netapp Backup Related issues of Windows and Exchange Servers.

Using Exchange PowerShell, ADSIedit, Vmware, Exchange Online Protection (EOP), Postini, Secure Email Gateway (AT&T).

Managed Exchange Client Access servers that were virtual systems in the VMware infrastructure. Reported and researched any virtual issues relevant to Exchange servers. Servers were then migrated to HyperV.

Maintained MD1200 SAN for Exchange environment.

Upgraded firmware. Reported any hardware issues with the vendor and implemented fixes (e.g. replace array controller, etc.)

Installation and Administration of Symantec Enterprise Vault 9.0.1 to 10.0.4.

Creation and management of archived email data using Enterprise Vault.

Involved in testing and providing the correct version of Outlook and 28 of its add-on various OS packages created by SCCM engineer.

Provide third level support for Outlook 2010/2007 and mail related incidents that are called in by the helpdesk and QA groups.

Installed and Configured SCOM 2007.

Installed management packs for server and exchange environment.

Setup Reporting.

Used SCOM as one of our tools to determine system issues and resolutions.

Anheuser Busch- Inbev (consultant) St. Louis, MO 09/09-02/11

Systems Engineer

Physical support computer hardware related issues

oEscalated support by AB-IT OSAs

oCorporate LAN & Wireless Networks all support and configuration of the equipment and physical infrastructure (DHCP, DNS, etc). The exception being the in house cabling is support by ABIT telecomm group and the network interface card (NIC) on all computer and peripheral equipment.

oIP address assignments for corporate facilities.

oEscalated Physical Layer connectivity issues

Maintained MD1200 SAN for multiple brewery environments.

Upgraded firmware. Reported any hardware issues with the vendor and implemented fixes (e.g. replace array controller, etc.)

Provided service details in Change Request ticketing system.

Followed internal ITIL change management process for all system changes and provided details on changes effecting other corporate systems, if any.

Software support

oBrewery Microsoft Operating System (2000, 2003, and 2008) support

Technical escalation point for Production infrastructure.

oBrewery and lab Desktop support (Win2000, XP, and Win7)

Technical escalation point for Production infrastructure.

Technical testing of Windows 7 within the engineering environment.

oMOM servers and support

oSMS servers and support

oSAV servers and support

oVMware servers and support

oCitrix servers and support

oNetwork Appliance (Filers, R-200, and Quantum 1500 TBU)

oBrewery and Corporate n-tier environments.

Resolved any reported issues with VMware virtual systems (system errors, applying vendor fixes, P to V, etc.).

Software Deployment - departmental rollouts that encompass the entire Corporate Engineering group.

oSPAB and SAV packaging and piloting for supported clients and servers (Engineering and process control)

oAutomated Software deployments (SAV, SMS, security patch implementations, software upgrades, etc.) including automated deployments for Support Engineering.

Access administration of accounts and group policies

oEscalated support (3rd level) for the Corporate Build, group policies and login scripts

oAdminister login scripts

oAdminister group policy

oCreation of all Administrative accounts for seven domains and associated brewery domains

oTransfer of user’s home directory from one location (brewery to engineering, or vice-versa) to another.

Engineering Servers

oFull life cycle support for Engineering Windows production servers:

oNet Appliance servers

oFile Restoration

7 days to 5 week retention

Lower Level lab testing

oNetwork

oSoftware deployments

oHardware deployments

Citrix Web Farms

oBrewery support (OS / published applications)

oBrewery support (OS)

oFarm administration

Farm settings

Removal/addition of servers to the farm

oSupport

Troubleshoot published applications

Nordyne, Inc. (consultant) - O’Fallon, MO 11/08 – 03/09

Systems Engineer

Performed duties required to support all hardware and operating system platforms. Oversee the preventive maintenance and security audit functions of IT.

Maintain and monitor adherence to security policies for login ID’s.

Provided Level 2-3 support for Microsoft Exchange 2003/2007, Backup and Restore and Storage Area Networks.

Maintained system monitors to provide help desk and operations with tools for proactive monitoring of core responsibilities.

Provided weekly reports covering core responsibilities.

Participated in project planning on IT and IS projects to insure adherence to security and system policies.

Maintain compliance for software licensing.

Function as a backup to the other System Administrators.

Monitored systems and performed preventive maintenance to maintain the highest level of service available on each configuration.

Systems Engineer

RehabCare Group Clayton, MO 12/07- 09/08

Assigned and Resolved third-level system issues.

Introduced the ITIL framework to IT management where an external consulting firm was hired to implement the service desk portion of ITIL.

Followed internal ITIL change management process for all system changes and provided details on changes effecting other corporate systems using Remedy, if any.

Monitored over 200 server environment on separate domains.

Configured both virtual and hard servers to match the specifications of varied applications (Including Load balancing servers for application and web redundancy).

SCCM tasks encompassed managing, administering and supporting numerous aspects of technology in a mixed software and hardware environment with a primary focus on testing, installing, implementing.

Installed and Configured SCOM 2007

Installed management packs for server and enterprise app environment

Setup Reporting

Used SCOM as one of our tools to determine system issues and resolutions.

Resolved issues with third-party software application which are spread out through all the regional hospitals.

Managed corporate access.

Provided inter-departmental support to project teams within IT.

Managed corporate backups.

Assisted team with corporate Data center migration to an outside provider.

Managed Citrix environment which serves 10 hospitals in several states.

Provided weekly status reports on issues reported and/or discovered.

Provided 24/7 support.

Systems Engineer (Consultant)

Caljohnson Call Center Fairview Heights, IL 04/07- 11/07

Administrated over 10 company servers ranging from Windows 2000 and 2003 to UNIX.

Provided support in identifying, prioritizing and resolving system issues for all areas of information technology, from desktops PC’s to networking.

Installation and configuration of new software and hardware systems.

Used Active Directory to maintain user and group access.

Maintained SQL database containing company financial data.

Administrated over company IIS web server.

Asset management of all company software and hardware systems.

Created instructional documentation for users.

Supported Email client (MS Outlook and Outlook Express) and MS Exchange Server.

Configured VPN access for internal and external employees.

ITIL Consultant

Principle Technologies (09/05 – 11/07) Saint Louis, MO

Assisted in the planning and organization of processes and procedures according to ITIL principles for corporate clients.

Developed customized ITIL process flows for implementation at client sites.

Conducted software testing and customization using HP Openview and IET applications.

Ran test cases against IET application and matched functionalities with those of the ITIL process framework.

Developed presentations explaining ITIL methodologies/process flows and its impact on the clients business.

Primary for Service Desk, incident, problem, and change Management.

SCSM, HP Openview, Remedy; Reviewed and tested product functionality in order to provide clients with best tool in implementing ITIL in their IT environment.

Source/Release Manager

AT&T (04/2003 – 03/2006) Saint Louis, MO

Provide services in relation to configuration management methodology implementation and administration. Specialized in automating tasks and process through scripts, implementing branching models, implementing CVS/ChangeMan DS solutions and remote site development administration. My extensive experience implementing, integrating and managing ChangeMan DS/CVS with development tools (VB, WSAD, Cold fusion, Eclipse). Provided problem resolution of Application integration with various development tools (Eclipse, WSAD, Cold Fusion, etc.). Administrated over both a ChangeMan DS (75 development teams) and CVS (64 development teams) centralized repositories for the Customer Care Organization of SBC/AT&T.

Worked closely with ChangeMan vendor (Serena) to resolve bugs and enhancements encountered during application lifecycle. Provided 24/7 support for all application teams located within the United States and Offshore locations. Created detailed documentation to be used by the users (developers) and to document internal procedures. Provided up-to-date metrics on all existing teams through an Access database; to be used in reports and cost savings. Also, with the recovery of unused licenses ($1200/seat) that saved the company in the area of $250,000 over a two year period.

Systems Analyst (Consultant)

TekSystems (05/2001 – 11/2002) Saint Louis, Mo

Responsible for the creation of group/user accounts using Active Directory. Administrated over Company Citrix environment using 9 Windows Terminal Servers ranging from Windows NT to Windows 2000. Performed system monitoring using SMS and developed/implemented service management strategy for corporate servers. Provided problem resolution regarding software and hardware issues.

IT Analyst

Saint Louis University (08/1997 – 03/2001) Saint Louis, MO

Responsible for technical support for University employees totally 5000 users with four technicians to assist.

Provide phone and desktop technical support.

Provided 8 hr response time for issues report through the helpdesk.

Troubleshooted login issues with server connectivity (Active Directory) or email access (MS Exchange and VMS).

Responsible for desktop and laptop installations and upgrades.

PC Memory and hard drive upgrades.

Installed Windows and Mac software applications for users, faculty, and staff.

Performed server installs using Windows NT. Also, gave in-house presentations on vital technologies for staff training.

CERTIFICATIONS

ITIL Foundation Certification (April 2007)

REFERENCES

Ramin Pasha 314-***-**** professional

Jan Ulm 314-***-**** personal/professional

Amit Sarbahad 972-***-**** personal/professional

Dan Quinones 314-***-**** professional

Lisa Holmes 618-***-**** professional

Alfred Trevino 314-***-**** professional

Bhaskar Reddy

Kethri 314-***-**** professional

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