**** ********* ***** *** ** 502-***-**** Lexington, KY 40504 aczlfk@r.postjobfree.com

Professional Summary:

Over 6 years of professional work experience with earned reputation for meeting demanding deadlines and delivering critical solutions in IT Industries;

Experience in analysis, design, development and implementation of Web and Client/Server (winforms) applications;

Experience in working with WCF, WPF, LINQ to SQL, ADO.Net Entity classes Framework (ORM), Model View Controller Framework (MVC), Winforms and ASP.Net;

Well-versed in designing/developing web and winforms applications using C#, VB.Net, ASP.NET, XML, Java Script, Threading, XML Web Services, WCF and .Net Remoting in multi-tier architecture;

Experience in designing and developing applications in distributed environments;

Proficient in working with various web related technologies including ASP/ASP.NET, Ajax, JQuery, JavaScript, Skins, and CSS;

Experience of generating various reports using SQL Reporting Services and Crystal Reports;

Worked on .Net Security features such as Authentication & Authorization, Forms-based Authentication, Authorizing Users, Roles and User Account Impersonation

Good experience with data access methods like ADO and ADO.Net;

Experience in SQL Server, Stored Procedures, Functions, Triggers, Queries, Indexes, Transactions, and Cursors;

Expertise in generating Business reports using Reporting tools like Crystal Reports & SQL Server Reporting Services (SSRS);

Good understanding of developing Web Services using SOAP and XML;

Used AJAX in developing ASP.NET web Applications to provide rich User Interface

Extensive knowledge of C# features like Serialization, Multi-threading, Reflection, and Exception Handling;

Working knowledge in Internet languages like HTML, DHTML, CSS, XML, XSLT, VBScript, JavaScript;

Intensive knowledge and experience in source control and version control (Visual Source Safe, CVS), build process, unit testing (N-Unit) etc;

Very Good experience in handling clients & meeting their requirements and willing to adapt to new technologies/work environments, well organized Analytical & Leadership skills;

Strong in Object Oriented Analysis and Design (OOAD) and UML concepts;

Expertise in database design and programming using SQL Server 2005/2008, Oracle 9i, Microsoft Access, SQL (Stored Procedures and Triggers);

Experience with building data warehouses using SSIS/DTS packages;

Used the waterfall, spiral, agile development and extreme programming paradigm software development methodologies;

Experience coding with different browsers (IE, Firefox, Chrome);

Experienced in developing and maintaining test artifacts including Test Plans, Test Cases, Bug Reports, and Bugs;

Experienced in testing applications and ability to think through the requirements to identify the ambiguities and build test cases for effective test coverage;

Experienced in the use of agile approaches, including Extreme Programming, Test-Driven Development and Scrum;

Expertise in trouble-shooting and problem solving with proven ability to design and develop reliable data driven applications;

Used Google Analytics for the enterprise applications;

Involved in thorough study of Business Requirement documents and functional requirement specifications;

Strong working Knowledge of STLC (Software Testing Life Cycle) & SDLC (Software Development Life Cycle);

Experience in diagnosing and resolving technical hardware and software issues;

Proficient in identifying computer/equipment/device problems and advising on the solution;

Experience in testing and fixing faulty device/computer/equipment including iPhones, iPad, iPod Touch, Apple TV, Apple watches, and computers;

Knowledge of creating, importing, exporting, running queries and scripts with SQL Server;

Knowledge of Database architecture, concepts And SQL Server implementation;

Ability to multitask in a dynamic environment, meet deadlines and schedules while working on multiple titles;

Maintain positive communications and working relationships at all business levels;

Ability to handle work pressure during production deployments and take over the responsibility of post-production defects and bugs tracking independently using Quality center;

Ability to learn new technologies and challenging concepts quickly and implement them;

Self-motivated team player with strong analytical, problem solving, communication and interpersonal skill;

A skilled problem-solver and an efficient team player.

Technical Skills

Operating Systems:

Windows Server 2000/2003/2008/NT, Windows XP/Vista/7/8/10

Technical Languages:

C#, VB.Net, ASP.NET, ASP.NET MVC, Visual Basic 6;0/5;0,C, C++, .Net 1;1/2;0/3;0/3;5, Visual Studio 2005/2008/2010,

Databases:

MS-SQL 2000/2005/2008, MS-Access 7;0, SQL Server Reporting Services 2000/2005

Testing Tools/Co; Integration:

Quality Center, QTP, Load Runner, Win Runner, SoapUI

Methodologies:

SDLC, AGILE, SCRUM, WATERFALL, UML

Middle Tier:

Web Services, WCF, .Net Remoting

Web Tech/WCMS:

HTML, VBScript, JavaScript, CSS

Internet Tools:

JavaScript, JQuery, HTML, ASP.NET 2;0/3;5, XML, XSL, SOAP

Web Servers:

IIS 5;0/6;0/7;0

Middle Tier:

Web Services, WCF, .Net Remoting

Other Tools:

MS Excel, MS Word, MS Power Point, MS Project, MS Outlook), MS SharePoint;

Education

2015-To Date:- Master of Information Systems Security at University of the Cumberlands, Williamsburg, KY;

2014-2015:- Master of Business Administration at Sullivan University, Lexington, KY;

2010-2012:- Master of Science in Managing Information Technology at Sullivan University, Louisville, KY;

2005-2009:- Bachelor of Information Technology at Institute of Finance Management, Dar es Salaam, Tanzania;

2000-2001:- Computer Application Certificate at NewA.Net Ltd Company, Dar es Salaam, Tanzania.

Professional Experience:

Xerox Corporation. Aug 2015 – Dec 2016

Lexington, KY

Client: Apple

Technical Support Advisor

Responsibilities:

Tested and fixed faulty device/computer/equipment including iPhones, iPad, iPod Touch, Apple TV, Apple watches and Mac computers;

Gathered customer’s information and determined the issue by evaluating and analyzing the symptoms;

Worked with customers to identify computer/equipment/device problems and advising on the solution;

Diagnosed and resolved technical hardware and software issues;

Researched required information using available resources;

Analyzed call logs to spot common trends and underlying problems;

Identified and escalated priority issues per Client specifications;

Worked with field engineers to help resolve serious customer issue;

Redirected problems to appropriate resource;

Accurately processed and recorded call transactions using a computer and designated tracking software;

Offered alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;

Followed up and made scheduled call backs to customers where necessary;

Stayed current with system information, changes and updates;

Communicated excellently with customers, clients, supervisors and coworkers.

Galmont Consulting, LLC; April 2014 - July 2015

Lexington, KY

Software QA Engineer

Responsibilities:

Developed, evaluated, revised, and applied quality assurance protocols/methods for manual testing and inspection/review, for COTS or custom software applications, documentation and systems;

Debugged software products through the use of systematic tests to develop, applied and maintained quality standards for client products;

Developed, modified, and executed, new and/or existing software test plans for a variety of application types;

Analyzed and wrote test standards and procedures;

Maintained documentations of test results to assist in debugging and modification of software;

Analyzed test results to ensure existing functionality and recommendations corrective actions(s); Consulted with BA's, product owners, development engineers, or on/off site client QA peers or leads, in resolution of problems;

Worked on developing test plans, writing test scripts;

Examined the application for testing, data validation, and workflow of users;

Analyzed the Business, Functional Requirements and Streamline the Testing Activities;

Designed detailed test cases and procedures from requirement specifications;

Created and maintained user stories based on the requirements and respective releases;

Ensured that QA process is documented and communicated and adequate to ensure agreed quality levels for the application;

Provided input, oversee and review the writing of use cases and test cases;

Worked closely with system developers, Business Analysts, and Project Managers to identify and resolve the issues.

Innovation International, LLC; May 2013 - March 2014

Louisville, KY

Junior Programmer

Responsibilities:

Worked on analysis, designing, development and implementation of Web applications using C#, ASP.NET and T-SQL as a back-end;

Did validation and fixing errors or issues on the websites in a timely manner

Became responsible for site maintenance, and update;

Working on images including getting them, resizing them and converting them into the appropriate format used;

Developed tests (both manual and automated) from detailed test designs complying with coding guidelines and test architecture;

Analyzed client requirements in order to create effective test plans, test cases and to ensure the client's needs are being met;

Communicated with developers for functionality bugs in the web and client applications;

Worked closely with development to identify what test coverage was needed from each build of the application in an Agile development environment;

Tested software applications for defects and usability;

Analyzed application, system, and security errors;

Trained in Selenium for performing testing.

AMENSYS August 2012 - April 2013

Plano, Texas

.Net Developer QA Analyst and Trainee

Trained in analysis, design, development and implementation of Web and Client/Server (winforms) applications;

Trained in working with ASP.NET, WCF, WPF, LINQ to SQL, ADO.Net Entity classes Framework (ORM), ASP.NET MVC 3;0, and XAML;

Well-trained in designing/developing web and winforms applications using C#, VB.Net, ASP.NET, XML, Java Script, Threading, XML Web Services, WCF in multi-tier architecture;

Trained in designing and developing applications in distributed environments;

Proficient in working with various web related technologies including ASP.NET, Ajax, jQuery, JavaScript, Skins, themes and CSS;

Trained in generating various reports using SQL Reporting Services and Crystal Reports;

Good in Object Oriented Analysis and Design (OOAD) and UML concepts;

Trained in database design and programming using SQL Server 2005/2008, Oracle 9i/10g, Microsoft Access, SQL (Stored Procedures and Triggers);

Trained in building data warehouses using SSIS/DTS packages;

Experience in coding with different browsers (IE, Firefox, Chrome);

Good in trouble-shooting and problem solving with proven ability to design and develop reliable data driven applications.

Acquired in-depth knowledge of Software Development Life Cycle (SDLC) and QA testing methodologies;

Trained to perform testing using Quality Center (QC), Quick Test Pro (QTP), Rational, Load Runner, Test Partner (TP), Winrunner, Test Director, QA Center;

Trained in functional, negative, regression, system integration (SIT), acceptance (UAT), load/performance, security (Authorization Testing, Access Control Testing and Encryption and Decryption), browser compatibility, and performance testing;

Gained excellent Knowledge of programming languages like C, C++, Java, SQL to debug and execute HPLoad Runner scripts;

Excellent experience with HPLoadRunner tool for testing and monitoring;

Analyzed results using HPLoadRunner Analysis tool and analyzed Oracle database connections, sessions, log files;

Trained to performed Volume, Performance, Load&Stress testing using Load Runner

Trained to perform Manual Testing, Automated Testing using Quick Test Pro, Win Runner, Load Runner on Windows Environment;

Trained in developing Test Scenarios, Performance Test Plan, Test Cases, Use Case, Traceability Matrix and Test Scripts;

Trained to perform backend testing creating SQL queries in Oracle, SQL Server;

Trained in defect tracking system and bug life cycle using JIRA, Mantis & Quality Center;

Gained experience in Test management tool Test Director (Quality Center);

Kentucky Refugee Ministries Inc; July - Dec 2010

Louisville, KY

Information Technology Assistant

Maintained, upgraded and provided technical assistance to computer systems;

Provided assistance to computer users in person in the computer laboratory;

Verification of data and data entry;

Installed software products for end users as needed;

Handled Help Desk function as well as prioritizing, resolving, recognizing, and solving end-user computer problems;

Assisted clients on various tasks they were doing in the computer lab to make them complete the works assigned to them;

Ensured technical issues were resolved on time;

The Makerz Ltd, 2010

Dar es Salaam, Tanzania

Information Technology Assistant

Diagnosed processing failures in computers and/or peripheral equipment and developed problem-solving methods and implemented corrective action.

Relevant Project Work Performed at the Institute of Finance Management, 2009

Dar es Salaam, Tanzania

;Software Development

Developed Database Management System for managing data of the organization known as Tanzania Meteorological Authority (TMA) using Visual Basic with MS-Access as the back end.

Tanzania Telecommunication Company (TTCL) 2008

Dar es Salaam, Tanzania

Field Work

Diagnosed processing failures in computers and/or peripheral equipment and developed problem-solving methods and implemented corrective action.

IQ-Angels Training College, 2002 - 2004

Dar es Salaam, Tanzania

Computer Programs Trainer

Analyzed, developed, delivered and administered training for computer trainees as required.

NewA.Net Ltd Company, 2000 - 2001

Dar es Salaam, Tanzania

Assistant Website Developer

Assisted in developing the website known as www;newafrica;com and other web applications.

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