Maya Matta

** ******** ****** ******, **** *****

Cell: 617-***-**** email: aczlde@r.postjobfree.com

SUMMARY

Excellent communication, time management and organizational skills. Outstanding research skills, including extensive use of technical manuals. Self-motivated individual, works well independently or in a group environment.

Technical Languages: JavaScript, C, C++, Assembler, Scheme, Visual Basic

Operating Systems: Windows XP, System 7, System 10, Mac OS 10, UNIX, LINUX (Redhat 6), IOS and OX X environments

Software: Microsoft Office, Exchange, Active Directory, PDF-software, Metrowerks Codewarrior 4

Internet: HTML, Dreamweaver, Flash, MS FrontPage, Internet programming

Languages: Fluent in Arabic, English and French

WORK EXPERIENCE:

William O’Neil + CO, Boston, MA 06/2016 - Present

Technical Support Engineering

•Installed, upgraded, rebuilt PC’s, administer Windows Servers, Exchange, Active Directory, Office 365, shared storage and virtualization.

•Supported a wide variety of hardware, software and applications “Barracuda, Bloomberg, Mixit OMS, Panaray, Jira, Slack, Symphony instant messenger”.

•Provide end user training and escalating incidents and working with senior staff to resolve problems.

•Managed user Backup Profile, stock ticker Led display, IT Server Room, administer and maintain 3CX phone system.

Meditech Information Technology, Framingham, MA 5/2012 - 02/2016

Technical Support Specialist - Hardware Evaluations (05/2013 to 02/2016)

•Engaged with internal development teams on hardware requirements for existing and new products.

•Evaluated and recommended enhancements and modifications to customer infrastructure.

•Obtained evaluation requests and assisted management in providing architecture, performance and integration requirements for medical software. Supported customers and colleagues with hardware related issues. Trained and monitored hardware partners and assorted company personnel. Helped customers with backup and Clustering issue.

Technical Support Specialist - 6X Division (05/2012 to 05/2013)

•Provided project management of software and hardware installation tasks, configuring LAN/WAN communication to integrate customer nodes directly into Meditech’s support network, configuring Windows operating system parameters to ensure software system performance/triage of customer issues. Trained customers on software configuration, and performed technical documentation and monitoring of new employees.

MAI, Inc., Braintree, MA August 08/2000 – 11/2012

Manager/Assistant Manager/Cashier

•Managed day-to-day aspects of inventory, sales, and purchase orders, of a store which generates 2 million in revenue per year.

•Hired, trained, developed new employees, worked overtime to ensure that all shifts are properly staffed.

•Processed and reconciled daily bank transactions and night deposits. Maintained lottery ticket sales and ensured all paperwork was organized and reviewed weekly invoices, maintained payable status, oversaw accounts payable and payroll transactions.

EDUCATION:

University of Massachusetts – Boston, MA

Bachelor of Management Information Technology -2012

Quincy College – Quincy, MA

Associates Degree in Computer Science Programming - 2005