MICHAEL J. OWENS

**** ********* *****

Charlotte, NC 28212

704-***-**** (Home)

704-***-**** (Cell)

aczlci@r.postjobfree.com

CAREER OBJECTIVE

Seeking a permanent (or contract-to-permanent) position as a desktop (workstation) support technician, application/data analyst or trainer, information security analyst, technical helpdesk support (phone) analyst, or software support analyst. ACHIEVEMENTS

Banking/Finance

Installed computers, configured programs, and maintained the operation of desktop PCs within a financial services department of a major bank. Information Technology

Provided Tier 1 technical support of IBM Lenovo and Dell desktop/laptop PCs for the U.S. Forest Service using the following server-based Enterprise applications: Tivoli Problem Management Client/Server 5.0 (via Citrix MetaFrame), Avaya IP Agent, Tivoli Remote Control Support For Windows Terminal Server, and IBM’s Common Knowledge Management Database (CKM).

Experienced in repairing, servicing, and upgrading computers through the diagnosis of the following: CPU/memory/bus identification, resource conflict resolution, disk subsystem, hardware/software installation, common device drivers, database maintenance/recovery, troubleshooting peripherals, and operating system configuration and optimization. Experienced in the installation, configuration, and troubleshooting of various versions of Microsoft Office applications.

CERTIFICATION ACQUIRED

CompTIA A+ Computer Service & Support Technician - January 2003 TECHNICAL SKILLS

DOS experience, OS/2, Windows ’95, ’98, 2000, 2000 Server, XP, Vista, Windows 7, WordPerfect 5.1, Lotus 1-2-3, Lotus Notes 6.0-7.0, Lotus Sametime 7.5.1 (Beta 2), dBase III+, Microsoft Word 6.0-7.0, 2000, XP, 2008, 2010, Excel 5.0-7.0, 2000, XP, 2008, 2010 Outlook ’97, 2000, XP, 2008, 2010, Access ’97, 2000, PowerPoint ’97, 2000, Netscape 4.0-4.7, Internet Explorer 4.0-9.0, Siebel EDUCATION

STATE UNIVERSITY OF NEW YORK AT NEW PALTZ

B.S., Elementary and Secondary Education (K-9)

Major: Social Studies Minor: Athletic Coaching

EMPLOYMENT HISTORY

Seeking Employment, August 2015 - Present

SYNCHRONY FINANCIAL MIGRATION/DEPLOYMENT PROJECT (via CompuCom IT Workforce Solutions) - Charlotte, NC

A+ Certified Configuration Technician, June 2015 - July 2015 Assisted in the migration/deployment process of new and old Dell mini/mid-size PCs and monitors as follows:

Prepped (unboxed) and installed Dell dual monitors on mounting swivel arms at workstations. This included attaching either VGA cables, dual port cables, or DVI cables to monitors along with power cords.

Prepped (unboxed) and installed new Dell mini PCs (Optiplex 7020 Series) at various workstations throughout the company building. (PCs were mounted at each workstation using a sling device.)

Reinstalled old Dell mid-size PCs (Optiplex 780/790 and 7010 Series) that were migrated from the company’s old building to various workstations at the company’s new building.

Attached network (Ethernet) cables (RJ45 CAT5) to Avaya phones and Dell PCs for access to the network servers.

Bundled network cables (Ethernet) (RJ45 CAT5) in groups of 6 wires in lengths of 3 ft., 6 ft., 7 ft., and 10 ft. for installation in network wireroom.

Imaged and/or reimaged both old and new Dell PCs at each workstation using an SCCM server program.

Wiped image from old Dell PCs in preparation for re-imaging process.

Tested configured systems for appropriate functioning and for any errors found.

Troubleshot malfunctioning units using efficient problem solving techniques and departmental procedures. UNCC PC MIGRATION/DEPLOYMENT PROJECT (via Alphanumeric Systems, Inc.) - Charlotte, NC PC Migration Technician, May 2015

Assisted in the migration (replacement) of old Dell mini/mid-size PCs by prepping (unboxing equipment) and installing (rewiring to monitors and network cable jacks, etc.) new Dell mini/mid-size PCs (Optiplex 9000 Series and All-In-One Series) within campus lab rooms. Seeking Employment, March 2015 - April 2015

STATE FARM AERO 40 PROJECT (via CompuCom Systems, Inc.) - Charlotte, NC Desktop/Workstation Installation Technician, December 2014 - February 2015 Replaced, installed and configured/reconfigured the following at State Farm Agent offices:

Lenovo laptops (T420, T430, X220, X230) with HP 840G laptops.

HP 3005 with HP 3015 LAN printers, HP 3505 LAN printers with OKI C531 LAN printers.

HP Officejet Pro 8500A (All-In-One) printers with HP Officejet Pro 8630 All-In-One printers.

Kodak i1210 or i1220 scanners with Kodak i2600 scanners, Fujitsu S300 scanners with Kodak i940 scanners.

Transferred all current settings and documents to the new laptop. (This included My Documents, Quicken Files, Wallpaper, and Internet Explorer Favorites, etc.)

Provided Agent Information Sheet to all agents and staff explaining useful information about the equipment being replaced dur ing the installation process.

Training for the AERO 40 project was conducted at State Farm's corporate headquarters in Bloomington, IL. Seeking Employment, April 2012 - November 2014

BANK OF AMERICA (via TechLink Systems, Inc.) - Charlotte, NC Systems Analyst (SPOC)/Data Security/Application Control Team, July 2011 - March 2012 As an SPOC (Security Point of Contact), facilitated security administration processes on behalf of Bank of America associates (FTEs) and new hires for the Line of Business (LOB) in the Home Loans and Insurance Technology Department as follows:

Assisted Line of Business (LOB) to incorporate audit recommendations and implement logical controls by understanding different levels of security for each function and process within their LOB/Technology Group.

Ensured existing standards, policies, and guidelines were followed by monitoring and controlling access to sensitive information.

Granted (provisioned) and revoked (de-provisioned) associate and new hire access to appropriate vendor/client applications and databases.

Assisted associates and new hires with initial system sign-on and password change procedures.

Promoted user compliance with Bank of America Information Security policies.

Answered basic information security access questions and issues. Seeking Employment, January 2011 - June 2011

ALLSTATE CUSTOMER CALL CENTER (via Insight Global, Inc.) - Charlotte, NC PC Migration Technician, December 2010

Assisted in the migration (replacement) of old Dell desktop PCs (Optiplex 745 series) by prepping, installing, and configuring new H-P PCs (DC 8000 series) within a call center department.

Seeking Employment, April 2008 - November 2010

IBM (via Career Connection, Inc.) - Charlotte, NC

U.S. Forest Service -

Tier 1 Technical Support Analyst, April 2007 - March 2008

Remoted into Forest Service users’ PCs in order to download and install a software package for migration to a new Active Directory file system platform on their network servers.

Assisted Forest Service users with changing default network passwords to permanent passwords during the Active Directory migration process.

Helped Forest Service users to map (connect or reconnect) back to their designated regional forest local area network (LAN) servers, and verified that all Forest Service applications were up and running after the Active Directory migration process was completed.

Reset or changed Active Directory passwords for Forest Service users who were locked out of their Active Directory servers after the migration process.

Assisted Forest Service users with all problems related to the use of the Lotus Notes 6.0 e-mail database. This included the installation and configuration of new Forest Service users to Lotus Notes, Paycheck7 (Forest Service payroll system), and Travel 3 (Forest Service travel voucher system).

Mapped (connected) local area network (LAN) printers for Forest Service users to designated regional network servers by installing specified drivers (via the Forest Service servers) for the type of manufactured printer(s) they were using. This included helping Forest Service users to install local printers on their PCs either by the manufacturer’s CD, or by acquiring the drivers directly from the manufacturer’s Internet website.

Directed new Forest Service employees (or current Forest Service users that were moving to new forests) to designated Forest Service websites in order to submit their initial setup form(s) for access to Forest Service applications such as Lotus Notes and Paycheck7.

Redirected Forest Service users to other technical or application helpdesks (such as ArcGIS and I-Web) via phone numbers or websites for technical problems that were considered out-of-scope for my level of assistance.

Configured all Forest Service Active Directory users’ web browsers (MS Internet Explorer) to be able to self-promote for administrative rights.

Granted administrative rights to non-Active Directory Forest Service users in order to install Forest Service applications, or peripheral hardware on their PCs (such as external hard drives, printers, scanners, and PDA equipment).

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