Sales Customer Service
Resume:
SUMMARY
Focused sales professional highly effective in establishing and maintaining relationships with potential and existing clients. Extremely motivated and ambitious. With a 171.42% target performance in 2016. Exceptional inside Sales skills, highly effective at transforming customer inquiries into new sales both in the UK and Internationally. Persuasive account manager skilled at developing a diverse and large client base. Constantly looks for new ways to promote products and build professional network ties, with extensive experience in account and customer relationship management. Cultivates nurtures and maintains long-term customer relationships to boost sales and grow brad visibility.
SKILLS
Top-rated sales performance Territory sales management
Account management National account management
Negotiation Skills B2B sales
Needs assessments Powerful negotiator
Product development Business development
Customer targeting Sales forecasting
Self-motivated Dedicated team player
Sales force Sales and contract reports
EE Employee of the Month/Year multiple occasions Detail-oriented
WORK HISTORY
04/2011 – Present BUSINESS SALES ACCOUNT MANAGER
EE – Silverfox Way, North Tyneside, NE27 0PJ
Set up new accounts, established customer credit, and set up payment methods.
Successfully managing an extensive pipeline and portfolio to grow future opportunities.
Prioritised daily workflows, including all inbound calls, quotes and sales-related inquiries.
Answer customers’ questions regarding products, prices and availability.
Wrote sales contracts and quotes for orders obtained and submitted.
Managed an extensive portfolio of accounts.
Exceeded yearly targeted sales goals finishing 171.42% to target.
Maintained friendly and professional customer interactions at all times.
Monitored market activity and quoted pricing to maintain healthy profit margins.
Negotiated prices, terms of sale and services agreements
Trained peers and management team on internal system support and implementation plans
03/2009-04/2011 CUSTOMER SERVICE AND UPGRADES ADVISOR
EE – Silverfox Way, North Tyneside, NE27 0PJ
Managed a customer base and utilised sales through service.
Effectively managed a high volume of inbound and outbound customer calls
Addressed and resolved customer product complains empathetically and professionally.
Gathered and verified all required customer information for tracking purposes
Defused volatile customer situations calmly and courteously
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-pace environment.
Managed high call volume with tact and professionalism.
Oversaw call centre employees to ensure customer satisfaction goals were consistently met.
Exceeded service and quality standards during every review period which led to promotions.
EDUCATION
2001 - Hirst High School – Ashington Northumberland
10 GSCE A-C; English, Maths, Science, French, ICT, History, Geography, Physical Education, Religious Studies, Music.
REFERENCES
Michael Stewart
Virgin Money PLC Senior Manager
Dionne Benton
EE/BT Regional Manager Small Business Retail
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