Sales Data

RAMAKANTH SHERLA

+1-201-***-**** / *********.******@*****.***

PROFESSIONAL SUMMARY:

Over 3 years of experience in the Salesforce.com CRM Platform as Developer/ Administrator and Java/J2EE technologies.

Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.

Experienced in customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.

Experienced in customizing and implementing with Objects, Custom Apps, Layouts, Tabs, Validation Rules, Workflows, Approval process, Assignment/Sharing Rules.

Proficient in designing of custom objects, custom fields, Pick list, and role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.

Have performed page layout customization, page layout assignment based on profiles and created custom links based on user requirement.

Proficient in Configuration, Customization, and Programming with Apex API (Controllers & Triggers), Visual force Pages, Visual force Components using up-to-date technology & implementing new instances of Sales force.

Involved in Automated business process by using Workflow Rules and Approval Process for automated alerts, field updates, and Email generation according to application requirement.

Implemented Security and Sharing rules at object, field and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.

Knowledge on Salesforce Lightning Process Builder, Lightning UI and creating Visual Workflows, Salesforce support communities and Chatter groups.

Working knowledge with Salesforce developer toolkit including Apex Classes, Controllers and Triggers, Visualforce, Force.com IDE, Migration Tool, Web Services.

Experience working with Data Loader, import wizard, salesforce.com and Sandbox environments.

Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report extractions to various formats, design of Visual Force Pages, Dashboards and various other components as per the client and application requirements.

Strong working Knowledge in MVC Architecture.

Responsible for creating Reports and Dashboards for Business Users. Experienced in deploying the AppExchange applications and integrating with third party applications.

Experience in working on Sales Cloud (Partner Portals) as well as Service Cloud (Customer Portals). Good knowledge in writing test classes before deploying into production.

Expertise in web service, Java and Database integration with Teamwork’s.

Excellent knowledge of relational databases, involved in application development using several RDBMS like IBM DB2, MS SQL Server, Oracle and MySQL.

Expertise in Object Oriented Analysis and Design (OOAD) and Object Oriented Programming (OOP) and Design Patterns.

Proficient in developing Unit testing, Integration tests and Container test components with good knowledge on testing frame works and testing methodologies.

Designed applications in Agile, Scrum methodologies and test driven development.

Excellent team Player, quick learner and self-starter with effective communication, motivation and organizational skills combined with attention to details and business process improvements.

EDUCATION;

Master’s in Computer Science from Fairleigh Dickinson University, Teaneck, New Jersey in May 2015 with 3.4 GPA.

CERTIFICATIONS:

Salesforce Platform Developer 1(Certification Number: 16937527)

Technical Skills

SalesForce Technologies : Force.com, Apex Language, SOQL, SOSL, Visual force (Pages, Components & Controllers),Workflow & Approvals, Validation Rules & Formulas, Dashboards, Reports, Custom Objects, Force.com IDE, Force.com, Force.com Data Loader and Analytical Snapshots.

Operating Systems: Windows Server 2000/2003 95/98/XP, UNIX and LINUX.

Languages: C, C++, JAVA, VB, JavaScript, HTML, DHTML and Apex.

Java/J2EE Technologies: Servlets, JSP, EJB, JDBC, JMS.

Databases: IBM DB2, Oracle 9i/10g, SQL server 2000/2005/2008 and MySQL.

Web Technologies: Struts, Swing, ASP, HTML 5, PHP, CSS

Application Servers: WebSphere 6.0/7.0, JBoss 3.2.5

IDEs: Force.com IDE

Other Tools: Putty, Fiddler, REST UI, SOAP UI, and MS Office 2003/2007, Informatica

PROFESSIONAL EXPERIENCE:

Software Technology INC, NJ June’ 15 – Till Date

Sr Salesforce Developer and Admin

Responsibilities:

Developed and supported customer support portal to support services, CRM Customer Support

Developed and deployed ad hoc Salesforce.com reports and dashboards.

Manage page layouts, fields, and system interface/capabilities.

Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application for e.g. a trigger to determine when an order exceeds a customer’s credit limit on Enterprise Edition.

Create and manage standard and custom objects, fields, formulas, and page layouts and Manage users, roles and hierarchies, groups, and security settings.

Managed the user profiles, permission sets, assignment rules, roles, and license types.

Worked with Agile and Scrum methodologies.

Maintenance of data entry standards & data integrity process.

Build & monitor standard analysis and reporting for marketing campaigns.

Performed mass imports and exports of data and worked with Case Management Functionality.

Created Workflow Rules, Approval Process, Validation Rules.

Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.

Involved in developing the UI view pages using HTML5 semantic tags. Used HTML5 layouts with Angular directives as Views.

Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.

Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products.

Integration of Sales cloud with external information systems using SOAP API web services.

Involved in querying Sales force tables using SOQL & SOSL queries using Force.com Explorer.

Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.

Integrated Salesforce.com with an external application using Web services API’s like SOAP and REST based web services.

Selenium gives us the ability to run the same tests using many different browsers, including Internet Explorer, Firefox, Chrome, Safari, and Opera.

Used Sales Force Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.

Used Data Loader for insert, update and bulk import or export of data from Salesforce.com subjects.

Prepared and Execution of test scripts using Selenium.

Used it to read, extract and load data from Comma Separated Values (CSV) files.

Modifying Page layouts and setting the Record Types.

Defined Lookup and Master-detail relationships on the objects and created Junction objects to establish connectivity among objects.

Environment: Saleforce.com platform, SOSL, SOQL, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML5, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, ETL tools, Eclipse IDE Plug-in, Windows XP, Java, JQuery, JavaScript.

Provigil Surveillance Limited, Hyderabad May’ 12– Nov’ 13

Salesforce Admin and Developer

Responsibilities:

Understanding the Merchant online processing, roles and responsibilities of each functional specialization.

Customize reporting and dashboards.

Designing standardized workflows and program business logic in a consistent way so as to sets standards high in quality and easy in maintenance.

Delivering enhancements to client experience, compliance and credit risk management.

Worked with the user group for requirement gathering throughout the planning and implementation.

Integrated NetSuite with Salesforce using DellBoomi middleware.

Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.

Created new User Accounts and assigned Profiles as per their role in role hierarchy.

Defined Org wide default to restrict access from users.

Customized Page layouts for Standard/Custom objects and assigned Record Types.

Created Data Validation rules and Formulas as per business requirement.

Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.

Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.

Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.

Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

Created and used Email templates in HTML and Visual Force.

Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.

Worked with Salesforce.com team to make application certified.

Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.

Help users with Chatter teams/Groups and follow application as well.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows.

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