Customer Service Office

Belkys Felix

***** ** *** ****** **** Springs North, Fl 33015 305-***-**** ***-*****@*******.***

Highlights of Qualifications

Exceptional experience in scheduling surgery in medical office setting for a group of physicians. Immense knowledge medical terminology, knowledge of electronic medical records, Remarkable ability to document patient requirements, Sound ability to perform basic calculations for office,Ability to multi task and prioritize activities, Ability to monitor all medical operations,

Ability to effectively present information solid understanding of HCPCS, ICD9 and CPT coding

Education

National School of Technology Miami, FL

•Associates Of Science June 2004

•Cardiovascular Technologist

Miami Dade Community College Miami, FL

•Associates Of Arts June 1994

Experience

Proove Biosciences Irvine, Ca

Research Assistant/Patient Engagement Representative September 14, 2015 - Present

Present Proove testing to patients, explain the benefits of testing, collect specimens, and complete requisite paperwork that must be submitted to the company daily.

Work with their Account Supervisor to report on the utilization of Proove testing at their clinic, and collaborate with office staff to ensure that every patient selected by the physician or the physician’s standing order is offered the opportunity of Proove testing.

Invite patients who meet the criteria to participate as a patient in a clinical study. They will be responsible for daily completion of clinical study questionnaires, document collection, and submitting all documents and time records to the company

Report on the enrollment of patients in clinical studies and collaborate with office staff and the physician(s) to ensure that every patient who meets the criteria is offered the opportunity to be a patient partner in the study.

South Florida ENT Associates Pembroke Pines, FL

Surgical Coordinator July 2011 – August 2015

Managed all incoming calls and provided required information. Gathered information from insurance companies to obtain authorizations for surgery. Maintained surgery schedule and update date and time on it. Provided all information to patients as per requirement. Coordinated with materials manager to complete all surgeon requests. Monitored medical charts and received information through clinical staff members. Prepared reports for all medical transcriptions and orders.

Scheduled surgery procedures for patients. Coordinated with physicians, patients and insurance companies to update schedule. Assisted radiology offices to schedule surgeries and procedures. Managed communication with patients for all pre-operative operations. Gathered all documents and receipts and update it on computer systems. Performed all front office functions and answered all telephone calls. Maintained surgery schedule and provided all information to physicians. Ensured authorization for all surgeries from insurance companies and families. Education:

South Florida ENT Associates Pembroke Pines, FL

Front Office Patient Coordinator April 2006 - July 2011

Admitting patients, scheduling appointments, data entry in EMR, obtaining referrals & authorizations for both office visits & diagnostic testing. Organizing all aspects of diagnostic testing including VNG,MRI,CT,FNA's ect.

Six years’ experience working as a Front Desk Coordinator • Profound ability to maintain a friendly and welcoming relationship with patients and physician with a view to build confidence and credibility • Highly skilled in routine office work including maintaining patient charts and appointments lists • Good knowledge of medical terminology • Experienced in handling monies and assuring accurate accounting of funds • Sound ability to efficiently use all office equipment.

Scheduling, organizing & obtaining authorizations for all diagnostic testing

Additional Skills

Front office Coordinator, EMR Data entry, scheduling appointments, obtaining referrals/authorizations for both in office visits and scheduling & organizing all aspects of diagnostic testing.Excellent communication skills (written and oral) • Great customer service capabilities • Ability to multitask and work independently • Good organizational skills • Detail oriented,responsible for scheduling patients for diagnostic tests including VNG's,MRI,CT,FNA procedures as ordered by referring physicians. Responsible for informing patient and/or physician staff of the proper preparation and instructions for the tests ordered, and any pre-certs they need to acquire.Must maintain effective communication with physician offices and ancillary departments within the hospital & free standing facilities.

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