Customer Service Administrative Assistant

Tamara S. Wright

***** ******* **** **** ** Apt #6

Olive Branch, MS 38654

901-***-**** Mobile

*********@*****.***

As an individual who is hard working, dedicated, and determined to make a substantial contribution in the workplace, I would like to apply for the position as Assistant Manager with your agency. I seek a challenging position where significant accomplishments and hard work will be required and rewarded. I possess the qualities of motivation, diligence, and competence as well as a positive attitude which would provide valuable support to your establishment.

My strengths include:

Proven ability to provide consistent and professional support to an executive or management team.

Ability to learn new procedures quickly and make an immediate contribution to organizational productivity and efficiency.

Professional interaction with clients, co-workers, and upper management.

Proven communications skills for developing and maintaining quality business.

Flexibility for providing executive support and functioning in diverse roles; offer a genuine commitment to meeting and exceeding goals and expectations.

I believe I can further demonstrate my qualifications in a personal interview and ask you to consider this option. Please contact me at your earliest convenience. I appreciate your time.

Respectfully,

Tamara S. Wright

Tamara S. Wright

10862 Nichols Blvd Bldg 30 Apt #6-901-***-**** mobile

Olive Branch, MS 38654 *********@*****.***

SUMMARY OF QUALIFICATIONS

Strong verbal, communications, organizational and prioritization skills

Computer literate with extensive knowledge of Microsoft Office

Problem analysis, use of judgment and ability to solve problems efficiently

PROFESSIONAL EXPERIENCE

Memphis Orthopedic Group October 31, 2011 Present

Appointment Scheduler Memphis, TN

Schedule Medical appointments

Issue Patient referrals

Scan Documents

File Workman s Comp claims

Answer Multi line Phone system

Customer Service

The Conrad Pearson Clinic April, 2008 November, 2010

Appointment Scheduler Germantown, TN

Booked, coordinated, and scheduled patients appointments as needed

Maintained and updated current information on physician schedules ensuring that patients were properly scheduled

Obtained and entered new patient demographics; updated patient information, as necessary, in the computer system to maintain accuracy for billing

Answered multi-line telephone and transferred to appropriate staff

Memphis Center for Reproductive Health August, 2005 April, 2008

Administrative Assistant Memphis, TN

Maintained strictest confidentiality ; adhered to all HIPPA guidelines and regulations

Attended monthly staff meetings as required

Filed medical charts, and forms

Reviewed all forms for accuracy and completion according to office policies prior to accepting forms

Obtained insurance information and contacted insurance companies for verification

Collected co-pays and balances

Drafted office correspondence

Federal Express Corporation January, 2002 June, 2005

Checker Sorter - Memphis, TN

Correctly sort and compile flat mail before shipping

Comprehensive Medical Associates February, 2003 September, 2003

Front Desk Medical Receptionist Memphis, TN

Maintained office supplies and forms necessary to fulfill front desk activities

Scheduled appointments with patients in accordance with established procedures

Answered telephone calls in a professional and courteous manner

Received and conveyed messages in writing, electronically, and verbally

Church Health Center of Memphis January, 2000 March, 2002

Front Desk Medical Associate Memphis, TN

Received patients and monitored their flow into the treatment and consulting rooms

Made appointments, filled bills of patients, and provided receipts of money

Scanned, filed, and faxed documents and prepared them for mail outs

EDUCATION

Sheffield Vocational School, Memphis, TN July, 1998

Certification in Adult Computer Keyboarding

University of Memphis, Memphis, TN August, 1992 May, 1994

General Courses

White Station High School, Memphis, TN June, 1992

High School Diploma

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