Customer Service Computer Science

Personal Data

Full name: Nabila Khazri

D .O.B : 14-05-1977

Nationality: Moroccan

Email : ************@*****.***

Mobile number : +212-*********

Studies:

Sep 1997- Jun 2000 :

---French language literature degree In Hassan 2 University in Casablanca

Sep 1997- Jun 1999 :

---Computer science and management diploma

Jun 1997 :

---High school graduation, in modern literature option Working experience :

Business class Flight attendant, Emirates airlines,Dubai UAE Nov 2010-Apr 2016 :

Providing excellent customer service to passengers while insuring their comfort and safety throughout the flight. Dealing with security and emergency situations which may arise and can administer first aid to passengers.

Striving to make the flying experience a pleasant one for the passengers

Ensuring that all emergency equipments is in working order to take off and that there enough supplies.

Tasks may vary depending on whether a shirt or long flight. Front office supervisor ( Kenzi hotel Casablanca)

Jan 2008-Jun 2010

Assist staff with expediting problem payment, follow up with guests regarding satisfaction

Process all guest check ins by confirming reservations, assigning room and insuing and activating room keys

Process all payment types such us room charges, cash checks debit or credit

Review shift logs/ daily memo books and document pertinent information in log book

Assist management in training, motivating and coaching employees

Report accidents, injuries and unsafe work condition to manager Follow company policies and procedures .

Guest relation officer (Sheraton hotel Dubai)

Sep 2006-Nov 2007:

Operating from front desk, airlines, groups, room controlling, executive club and lobby greeting.

Handling guests mails and emails.

Working towards maximizing room revenue by up selling to a higher rate category

Guests check in and checkout duties and cashiering Guest service agent Novetel Ibis, Dubai world trade center UAE

Jan 2005-Jul 2006:

Rooms assignments, securing payments, ensuring rates match market codes, checking daily reports.

Providing guests with directions and information

Desk agent (Egypt air) Casablanca

Sep 2001-Sep 2004:

Providing the highest level of services in order to sell the company tickets and services

Assisting customers through their travel plans management Grounds Handling service and support

Languages:

Fluent: Arabic, French and English

Hobbies:

Reading, listening to music

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