Abe P. Chounlamany

Salt lake City, UT linkedin.com/in/abe-chounlamany-b65b5218 385-***-**** aczkwq@r.postjobfree.com

CAREER SUMMARY

Highly skilled Storage Technical support Engineer with extensive education, experience on systems and networking. Focusing on customer service at all times, placing the customer above all. Performance-driven IT professional and entrepreneur with a strong capacity to multiple tasks and projects on strict timelines. Interested in new technologies, hardware, data storage and networking.

SKILLS

Symmetrix Arrays (DMX3/4, VMAX/VMAX3), Host, Network/Fabric, Power, and Data Structure.

Cisco Catalyst and MDS Series Switches FC Topology, iSCSI and SCSI, SAN Management, FC

Fabric, and EMC Enterprise Storages. Unisphere,SymmWin and SymmCLI.

Firewall Routers, Switches & Hubs (Unmanaged, Managed, L2/L3 and Smart Switches) Gigabit,

Fast Ethernet, modules and power-over-Ethernet. VLANs, Trunking/LAG(Link Aggregate Group),

Tagging or Untagging ports, TFTP, CLI and Web based Firmware updates. QoS, ToS, DiffServ,

DHCP, CoS. IP, ARP, ICMP, DNS, TCP/IP, UDP, SNMP, FTP, TFTP, SSL, IPSec, 802.11,

802.15.4. Remote Desktop.

Security Products (VPN routers and client software) wired and wireless. DMZ, Custom Firewall

rules, Port Forwarding, Port Triggering. Wireless Products (Access points & antennas, Adapters).

Business Software (VPN Client & Network management) IpSec and SSL VPN Gateway to

Gateway and Client to Gateway Configurations. Remote Management, Telnet, CLI (Command

Line Interface). Symantec Ghost.

Network Attached Storage Devices, Active Directory, Samba, Mac OSX and Time Machine.

Windows XP/Visa/Win7 Pro, Windows NT/2000/2003/2008 Server, Mac OS X v10.5

Leopard, MAC OS X v10.6.3 Snow Leopard including MS Office 2010 and OpenOffice v3.4.1.

EXPRIENCE

Technical Support Engineer I, EMC Corp, Draper, Utah, August 2011 - December 2015

Provided excellent remote technical support for customers with a wide variety of issues on their Symmetrix

Arrays (DMX3/4, VMAX 10K/20K/40K and VMAX3) which include diagnostics and troubleshooting to

resolve host, network/fabric, power issue and data structure. Collaborated with SSG and host team (Cisco,

Brocade, Windows, Linux and Unix) with evaluation of EMC log and collaborated phone/chat with a field

team. Duties include for engaging or escalating to more senior resources to resolve more complex issue.

Business Network Engineer, Slashsupport Inc., South Jordan, Utah, February 2008 – May 2011

Responsibilities involved in taking Business & Retail calls to diagnose, to isolate, to troubleshoot, and to

fix technical issues such as Unmanaged, Managed, L2/L3 and Smart Switches, Gigabit, fast Ethernet,

modules and power-over-Ethernet and responding email for any technical issue of Netgear products.

Duties include for setting up and troubleshooting Netgear Security products such as VPN router, Software

VPN Client & Network management, including Access points, Antennas, Adapters and all NAS Storages.

Tier 2 Technical support, The Bluezone Inc., Draper, Utah, December 2006 – February 2008

Responsible for taking the escalation tickets from Tier 1, troubleshooting the wireless connectivity issues

between the CAU to the CPE and the computer to the CPE.

Provided technical service on hardware such as CPEs, POEs, Bridges, CAT5/Crossover cable and etc.

Troubleshoot the IP Network, DHCP, TCP/IP, DNS, connectivity issues, all E-mail issues.

Level 2 Technical Support, Alorica Inc., Magna, Utah, January 1996 – November 2006

Responsible for setting up, configuring, installing and upgrading on the hardware and software of the retail

Gateway Desktop PC, Laptop, monitor and wireless connectivity issues.

Provided technical service on wireless hardware in variety of products such as PCI card, PC cards, USB

Adapters, Routers, Cable modem and printers.

ACCOMPLISHMENTS:

EMC Corp – CAUSE FOR APPLAUSE AWARD – 2014/2015

TRAINING, CERTIFICATION AND EDUCATION:

VMAX3 Series training – EMC Corp. 2015

Storage NAS/SAN/DAS/Symmetrix DMX/VMAX Series Training – EMC Corp. 2011

Netgear Routing/Switching/ReadyNAS Network Storage Devices Training – CSS Corp. 2008/2009

Wireless ISP Training – The Bluezone Inc. 2006

Gateway Networking and Wireless Training – Gateway Company, 2005

NEC Computer Hardware, Software and Networking Training – NEC Solutions, 2002

Certificate Of Completion in Network+/Linux+ – New Horizons 2016

EMC Proven Professional Certification, EMC Corp. 2012

A+ Service Technician Certification - in CompTIA

Certification of Completion in Computer Repair Technician – Certified Careers Institute

A.A.S. Degree, In Architectural Drafting – Salt lake Community College

Graduated with a Diploma – Davis High School

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