Pradip Kumar Vishwakarma

Mobile: +919*********; +918*********; Email: aczkv9@r.postjobfree.com

Present Address: New Ashok Nagar, NR- Metro Station (NOIDA Sector- 15)

PROFESSIONAL PROFILE

MIS Team Leader

ICCS BPO SERVICES LTD (NOIDA) Since 5th Mar’14 to till date

Company Profile

ICCS BPO Services Ltd. is a domestic BPO, and one of the leading in Domestic BPO, Currently handling BSES, Whirlpool, Dish-TV, India Mart, Paytm, Videocon D2H and Reliance Inbound call Centre.

PRESENTLY PROFILE:

Company Name:- ICCS BPO SERVICES LTD

Designation: - MIS Team Leader.

Profile: Handled Corporate and client reports

Reports: - Internal dashboard, revenue projection, Call flow Analysis, Billing, Manpower planning, SL Run rate planning, etc.

Rostering, RTM, CMS, Nortel, Dialer Knowledge.

Payroll handling

Good knowledge of PPT preparation for review.

Duration: - from 5th Mar’14 to till date

Mis Executive

MAGNUM BPO SERVICES LTD (BHOPAL) Since 29th Sep ’13 to 3rd Mar, 14

Company Profile

Magnum BPO Services Ltd. Is the domestic BPO arm of MSD (I) PVT LTD, the holding company for worldwide Security Services & BTS Maintenances

PREVIOUS PROFILE:

Company Name:- Magnum BPO SERVICES LTD

Designation: - MIS Executive.

Profile: Handled Corporate and client reports

Reports: - Internal dashboard, revenue projection, Call flow Analysis, Billing, Manpower planning, SL Run rate planning, etc.

Duration: - from 29th Sep, 13 to 3rd Mar’14.

PREVIOUS WORK PROFILE

Mis Executive

SPANCO BPO SERVICES LTD (KOLKATA) Since 6 Jan ’11 to 23rd Sep, 13

Company Profile

Spanco BPO Services Ltd. is the domestic BPO arm of Spanco BPO Ventures Ltd., the holding company for worldwide Contact Centre/BPO related activities of Spanco Group of Companies. Spanco Telesystems and Solutions Ltd. (STSL) is the flagship company in the Group. Spanco Telesystems and Solutions Ltd. is one of the leading Telecom Systems Integration and IT services company, headquartered in Mumbai, India. From providing telecom integration services, Spanco has extended its expertise into the dynamic space of Business Process Outsourcing.

Company name: SPANCO BPO SERVICES Ltd

Designation: M.I.S Executive

Profile: Handled Corporate and Client reports of our centre

Reports: Internal Dashboard, Revenue projection, Site HR Attendance, CDR reports, Call flow Analysis, Reward and Penalty Analysis, Performance Grid, etc.

Duration: From 6thjan 2011 – 23rd Sep,13

PREVIOUS WORK PROFILE

Company name: SPANCO BPO SERVICES Ltd

Designation: RTM

Profile: Manage SL, Aht.

Duration: November 2010 – December 2010

Company name: SPANCO BPO SERVICES Ltd

Designation: Customer Service Representative in Bihar Desk

Profile: Handled Prepaid Customer to answer to their queries, solving their complaints and also took care of new Team members from Reliance Domestic Call Centre.

Duration: 31st jan’2009 to October 2010

MAJOR ACCOMPLISHMENTS

Spanco BPOè

Awarded 4times best Mis executive

ACADEMIA

B.A 2007

Burdwan University,

TECHNICAL KNOWLEDGE

Completed Advanced Diplôma in Computer application. Excellent in Excel.

PERSONAL DOSSIER

Father’s Name Mr. Om Prakash Vishwakarma

Date of Birth 07-04-1985

Marital Status Married

Sex Male

Languages English, Hindi & Bengali

Nationality Indian

Hobby Watching Sports News, Listening to Music

Email aczkv9@r.postjobfree.com

Mob. No. +91-096********

Permanent Address :-

Shanti Nagar Mahavir Asthan, P.O. Burnpur

Temperory Address :-

New Ashok Nagar, NR- Metro Station, (NOIDA Sector- 15)

Declaration :-

I hereby declare that the information mentioned above are true and correct to the best of my knowledge.

Place:… Noida Pradip Kr. Vishwakarma

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