Customer Service Sales

MARK D. UNDERHILL

**** *** ******, **. ***********, New Mexico 87110. 505-***-****. aczkv7@r.postjobfree.com

PROFESSIONAL PROFILE

Business Operations/Sales Management/Sales/Retail Sales Management

Experience in facility operations, administration and personnel supervision. Proven success in controlling costs by monitoring purchasing and inventory control.

OBJECTIVE

Seeking a position that will allow me to utilize the management, customer service, sales, retail and operational skills already obtained and to continue to broaden my years of professional background by channeling the many skills already gained into new and challenging opportunities and to contribute to the continued success of a center or organization.

SUMMARY OF SKILLS

Strong Organizational Skills

Excellent Written and Verbal Communication Skills

Highly Efficient with Excellent Time Management Ability

Leadership in Sales Production Resulting in New Levels of Profitability

Maintenance Skills Including Equipment and Mechanical Repairs

Team Player

Multi-task Oriented

Ability to Solve Problems

PROFESSIONAL EXPERIENCE:

Boyds Coffee Company, Albuquerque, NM

District Sales Representative/ Manager December, 2008 to present

Customer development and retention

Sales growth

Operation Management of equipment, service and installation

Maintain efficient route management delivery, inventory, assets and administration to ensure

profitable district.

Firestone Complete Auto Care, Albuquerque, NM

Service Manager, 2003 to 2008

Manage all vehicle services. Interview prospective employees, supervise work of tech, scheduling and assigning work duties. Directly handle customers in sales, service and complaints. Manage parts inventory and outside purchases, control costs of parts and monitors tech labor hours. Responsible for shop maintenance, safety and equipment maintenance and basic OSHA laws.

Spincycle LLC, Albuquerque, NM

Area Supervisor, 2001 - 2003

M.J.G Corporation/Arby’s, Albuquerque, NM

District Supervisor, 1995 to 2001

Supervise 10 stores in Albuquerque and outlining area. Recruited, train and supervisor in-store management. Provide leadership in daily operations, administration, and facility maintenance. Perform audits and inspections to ensure compliance with company policy. Constantly monitor and control food and labor costs. Prepare budget for maintenance costs and repairs. Prepare highly accurate profit/loss projections.

Coordinated hiring, recruiting, and training for the opening of three new stores.

Greatly improved audit scores, customer service and curb appeal.

Dollar Rent-A-Car, Albuquerque, NM

Fleet Service Manager & Customer Supervisor 1993 - 1995.

Pizza Hut, Inc., Albuquerque, NM

Senior Market Manager, 1983 - 1993.

Managed daily business operations and administration of restaurant and additional market area projects. Recruited and trained market area assistant managers. Performed inspections/audits in area restaurants while maintaining high QS&C evaluations in own unit. Supervised staff of 35. Consistently maintained strong profit/loss margins through ongoing market monitoring and labor/inventory cost control.

Achieved $850,000 in annual sales through exemplary quality control and superior customer service.

Manager of the Year 1985. QS&C Manager, 1988.

EDUCATION

University of New Mexico, Albuquerque, NM

University Studies Program

Warwick Junior College, Warwick, Rhode Island

Business/Restaurant Management Associates Degree

Related Training

Basic/Advanced Management Training, July 1983, Pizza Hut, Inc., Denver, Colorado

Certificate in Drafting and Auto Mechanics – Albuquerque Technical-Vocational Institute

COMMUNITY INVOLVEMENT

Consulted with UNM graduate students in the writing of the book, “The Pizza Company, A Business Report.”

Participant in numerous school fundraisers, food drives, Toys-for Tots drives and NM State Fair booth.

Initiated and organized citywide racquetball tournaments, golf tournaments, and Chamber events

REFERENCES AVAILABLE UPON REQUEST

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