CURRICULUM VITAE

MARY NYAMANGA OTONDI

PERSONAL DETAILS

Gender : Female

Marital status : Single

Nationality : Kenyan

Language : English, Swahili

Date of birth : 21st Dec 1989

Passport No :A2529912

Phone no : 058-*******

Email : aczkv5@r.postjobfree.com

Career Objectives

To pursue a highly rewarding career, seeking for a job in challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth

Skills

• Professional work ethic

• Multi tasking

• Excellent written and verbal communication skills

• Ability to work in a team

• Sales and marketing skills

• Customer service skills

• Good leadership abilities

Position sought: Customer Service

Work Experience:

Customer Service: Safari Park Hotel Kenya

January 2016 – January 2017

KEY QUALIFICATIONS

Responsible for hotel reservations, ground transportation arrangements such as car rentals, limo services, catering, etc…

Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.

Serves as liaison between the customer and various departments.

Solicits sales of new or additional services.

Operates office equipment inclusive of air to ground radio, computers and terminals as necessary.

Provides pricing and delivery information, processes orders, and prepares cash reports.

Sets up new accounts, maintains records, prepares reports and performs work processing assignments and related clerical duties.

Knowledgeable of customer service inclusive of hotel reservations, ground transportation, information on local attractions and activities, and other information that provides valuable service to our customers.

Customer Service: Tropical Hotel Kenya

July 2014 – Dec 2015

Key Responsibilities Handled

Managing large amounts of incoming calls

Generating sales leads

Identifying and assessing customers’ needs to achieve satisfaction

Academic record

PRIMARY SCHOOL:

TABAKA GIRLS PRIMARY SCHOOL FROM 1996-2003

SECONDARY SCHOOL:

NYABIGENA SECONDARY SCHOOL FROM 2006-2009

COMPUTER:

MS Word, Excel, PowerPoint

EGERTON UNIVERSITY:

BACHELOR OF EDUCATION ARTS ENGLISH LITERATURE FROM 2010-2014

REFEREES UPON REQUEST

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