Customer Service Representative
Resume:
Jessica Davis
Clinical and Clerical Secretary
Houston TX,
To Whom It May Concern,
I am responding to the advertisement on your company's website. I have the required skills and qualifications for this position. Enclosed you will find my resume which reflects 6 + years of customer service and administrative secretarial work. I provide flexibility, professional interpersonal communication, as well as team player who work well with others. I can remain tempered in high production environments, while maintaining a professional demeanor to meet assigned deadline. Providing information to guests in a courteous manner, and preform all job assignments on time and effective. Thank you in advance for the consideration of my resume for the position.
Sincerely,
Jessica Davis
Jessica Davis
4929 Medical Center S. Houston TX, 77048 832-***-****(cell) ***********@*****.*** Harris County Hospital District: Ben Taub Hospital, TX September 2007-2011 Department Secretary/CCT:
Main Job Tasks and Responsibilities:
• Answered and directing phone calls, making phone calls and distributing. Messages handling inquiries and incoming work requests reviewing files and Records to answer requests for information.
• Checking and distributing documents and correspondence receiving, sorting and Distributing incoming mail, maintaining filing systems compiling records of Office activities photocopying, scanning and faxing sending emails, typing Documents data entry organizing meetings and appointments.
• Coordinated workflow, Worked in different units of the hospital: Nero Intensive Care Unit, Surgical Intensive Care Unit, ER, Coronary Care Unit, Critical Wound Unit, Telemetry Units, and surgical floors. As a CCT, I had been frequently, rotated to perform duties such as nursing assistant, unit clerk, sitter, and runner. Assisted RNs, in providing total Patient care to the critical, surgical patients, such as intubated and unstable Patients, post-op patients and patients who suffered from shot wound to the Head, Cranial trauma or automobile accidents.
Comfort Suites: Pearland TX, 2012-2014
Front Desk Auditor:
Main Job Tasks and Responsibilities:
• Receiving and recording guest payments; Completing posting of all charges. Posting room, tax, and local calls for the day. Total room revenue should balance to room revenue report. High balance credit report must be completed indicating all balances in guest ledger of cash customers with debit balances, this report is to be given to the Manager daily for his/her review.
• All copies are to be retained on the property level and originals sent to home office. Completing by 7 a.m. each day the Housekeeper's Report, listing the status of check- outs, stay, over, vacant, and out-of-order rooms for the night just ended. Maintaining the daily walk-in reservation count sheet and Completing the night audit by change of shift at 7 a.m.
Hobby Airport Aviation’s: Houston TX, 2014- 2016
CSR/ Customer Service Representative:
• Working with Switchboard and PBX systems, my responsibilities consist of answering and screening calls from helicopters and dispatching from local channel news. Providing general information and answering all general questions and directing walk-in traffic to the most appropriate locations and request.
• Maintaining an updated telephone directory to facilitate the efficient routing of calls.
• Providing the best telephone etiquette at the best Aviation protocol. Accounting experience, Fuel balancing for all aircrafts and fuel trucks. Maintaining all information calculated are correct after every shift for fuel budgeting, as well as insuring cash at the desk was counted for correctly after every shift.
• Creating reservations for customers and Pilots for Hotel stays and rental vehicles. While multitasking, preparing schedules for departure and arrivals for future request, organizing the front desk and providing the best customer service to all clients as well as being a great team player with others.
EDUCATION:
Alvin High School, 2004- 2007, Houston TX, University of Houston, Houston TX, 2015-2018, Knowledge of relevant software applications proficient in use of email and internet goods numeracy of skills Keyboard skills knowledge of office management systems and procedures knowledge of administrative procedures, Certification CNA.CPR. PC Skills, Communication, Medical terminology knowledge, over 50 College credits that can be used for job description as well as professionalism.
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