Shalanda M. Hedrick

**** *. ***** ***, *******, IL 60620

Home: 773-***-**** * Cell 773-***-**** * Email: aczksf@r.postjobfree.com

HUMAN RESOURCES MANAGEMENT

Senior level manager with more than 10 years broad-based and progressively responsible experience in management and human resources. Proven ability to work with senior management team to integrate the human resource function within the overall business operating strategy. Experience in company startups, high-growth operations and restructuring, public and private sector recruitment, labor relations, succession planning and hiring.

AREAS OF EXPERTISE

Employee Relations* Organizational Development* Training & Development* Talent Acquisition, Retention, and Succession Planning* Team Building* Employee & Labor Law* Sexual Harassment/EEO issues* FMLA* Labor Relations* HR Policy Design & Administration* Conflict Resolution*Change Management* Operations Management* Benefits* Worker’s Compensation* New Hire Orientation* Government

PROFESSIONAL EXPERIENCE

St. Martin de Porress House of Hope Chicago, IL

Human Resources Contractor/Consultant January 2016-present

Provides on a daily basis and advisory and consultancy service to staff and management on a range of human resources issues, procedures and policies consistent with employee standards, legislation and guidelines.

Responsible for conducting internal and external audit and review of organizations policies, procedure, guidelines and compliance with labor laws and regulations.

Identifying, reviewing, and advising on tasks related to recruitment process and employment strategies to meet the organizations strategic goals and HR requirements.

Consistently analyze data involving people and process related metrics and trends to make recommendation to Executive Director and Program Manager.

Consistent development, interpretation and evaluation of HR operation guidelines and policies.

Consistently investigating, researching and preparing brief notes and reports on new policies, procedures, and practices of HR to ensure accurate service delivery to the organization.

Undertaking special projects related to issues of human resources as requested by Executive Director.

City of Chicago, Department of Finance Chicago, IL

Director of Personnel Policies and Utilization December 2008-November 2015

Transformed HR division from administrative role to strategic business partner, including working with senior management Deputies to drive key business objectives in employee relations, hiring and implement performance intiatives along with corrective action planning if needed. Conducted extensive analysis to restructure the departments HR organization and development business plan to update all policies, procedures, programs and operations. Direct and manage all Personnel functions and activities including Payroll Administration, Labor Relations, Recruitment, Hiring, Union Contract Administration, Workers Compensation and Benefits. Serve as Deparment Liason to the Department of Human Resources to ensure 100% compliance with federal laws, rules and regulations. Supervised staff of 7 HR employees.

Responsible for developing and managing the department’s Hiring plan with compliance and successful management of the City’s hiring plan and process. Achieved 90% of the department’s hiring plan goals for the past 5 years.

Rewrote the departments Policies and Procedures manuals and work rules and conducted training for the departments 600+ employees to ensure updates were distributed to all union and non-union employees.

Created and implemented the departments new hire employee orientation and individualized training, resulting in 97% satisfaction record.

Reduced vacancy turnaround time from the average 90 days to 45 days resulting in 50% more vacancies being filled by year end.

Shalanda M. Hedrick Resume * page 2

Professional Experience (continued)

Assist with the development of Department's annual Personnel budget and enter personnel changes. Make recommendations of hiring priorities and work with Deputies and the City’s Department of Human Resources to ensure 100% of the vacancies are correct in job title to align with the duties of the position.

Achieved 95% payroll errors consistently during my tenure resulting in employees being paid correctly and on time.

Successful in achieving 90% of 600+ employees annual expectation meetings and performance evaluations. Ensured all supervisors and managers were trained properly on the City’s performance management process and documentation provided to HR by the due date.

Improved the Worker’s Compensation claim rate for employee’s from 30% to 10% over a 3 year period.

Preparation of various personnel reports statistics and studies for review by management.

Collaborated with department management on issues pertaining to contract administration to ensure the department's compliance with the terms of collective bargaining agreements. Achieved 85% win for the department for Level III hearings.

Responsible for ensuring the Department of Finance compliance with EEO, Affirmative Action program objectives, City Ethics requirements, VESSA, Reasonable Accommodation processes, Safety Standards, Union Agreements, and overall City of Chicago policies and procedures.

City of Chicago, Department of Human Resources Chicago, IL

Supervising Human Resource Analyst October 2006-January 2008

Managed the City’s hiring process and procedures within the Department of Public Health, Business Affairs & Licensing, Business Information Services, Licensing Appeals Commission, Department of Revenue and the City’s Student Internship Program. Achieved a success rate of 75% of hiring goals being met as defined by department’s quota.

Collaborate with individual departments in all matters relating to sourcing and recruitment activities including: creating job descriptions, revision of hiring criteria, developing screening criteria and classification of job positions.

Successfully monitored department hiring activities and lead corrective action to facilitate department’s operational success.

Responsible for coaching, training, motivating and leading a team of 4 Human Resources Analyst in daily sourcing and recruitment activities. Also, provide subject matter expertise on matters related to process improvement, current trends in recruitment and performance management.

Review and approved team’s work on daily basis. Also, lead staff to ensure compliance with hiring goals and mandated requirements as well as monitor team’s performance for accuracy and quality assurance.

Successful in attaining 100% Shakman Compliance with all departments responsible for.

Ensure team activities comply with local, state and federal requirements. Also, prepares or supervises the preparation of team activity and reports to management.

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World Kitchen, Inc. Monee, IL

Human Resources Generalist May 2003-February 2006

Provided support to HR Manager with workforce of 300 union employees. Implements and help administer plans in the functional areas of Human Resources including but not limited to recruiting and employment, workmen’s compensation, personnel records, employee and labor relations, job evaluation, compensation, benefits administration, organization development, training & development, EEOC, Safety compliance and special projects.

Responsible for design & implementation of training programs for professional development of warehouse managers and supervisors.

Assists in the implementation of HR policies and procedures through employee booklets, communications and/or meetings. Also, serves as Employee Relations Coordinator responsible for plant communication programs and employee morale functions

Works with site functional leader to develop and implement HR designs that meet business performance needs and requirements. Supervise 3 non-exempt employees

Shalanda M. Hedrick Resume * page 3

Professional Experience (continued)

NCS Pearson/Transportation Security Administration Rosemont, IL

Staffing Specialist/Government Contractor March 2002-November 2002

Responsible for following the federal Governments regulations and guidelines for hiring massive amounts of Transportation Security Screeners throughout the United States. 100% travel involved. Successful in hiring and screening a minimum of 25 potential employees per day per site. Also, processed federal orientation paperwork and payroll.

Advised potential employees of the TSA’s open positions and benefits as well as assisted in the operation of the assessment centers in South Carolina, Tennessee, New York, Minnesota, Florida and Illinois.

Hall Kinion, Chicago Chicago, IL

Marketing & Sales Network November 2000-December 2001

Ebusiness Recruiter

Successfully participated in launching a startup division of sales and marketing recruiting for the national territory. Assisted in coordinating and implementing new Organizational Development practices and Training for this start up division. Also, surpassed company’s individual recruiter billing goal of $120, 000 within the first 3 months.

Generated and developed new business and account management for team of 6 recruiters. Also, acquired 30 new clients from both start up technology companies as well as fortune 1000 companies across the US within the first 3 months.

EDUCATION & PROFESSIONAL AFFILIATIONS

National Louis University, Chicago, IL

Master of Science, Human Resource Management & Development

Degree conferred June, 2002

Eastern Illinois University, Charleston, IL

Bachelors of Art, Speech Communication, Minor in Public Relations

Degree conferred May, 1999

Society of Human Resource Management (SHRM Member)

Chicago Society of Human Resource Management (Member)

SPHR Professional Certification in process

Professional Women in Business Organization (Member)

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