Project Manager Customer Service

Summary

Experienced Technical Professional with the ability to work under minimum supervision while managing and training multiple streams of communication lines. Well educated in software and hardware development, with computer development, troubleshooting and networking skills. Very customer service oriented, problem solver with an ability to adapt to different situations while applying new knowledge. A strong desire for personal growth; always open to learn new innovate IT skills.

Employment History

U.S. Navy, SHSN 1999-2001

Ships servicemen and VBSS- Visit board search and seize member

Data Analyst, National Math and Science Initiative, Dallas, TX. 2017-2017

Analyze Excel Financial and Alumni UTeach Data spreadsheets, Temporary assignment

Updated, Import and export data from several different sources

Online Zoom and Skype meetings for updates on all information required for $100,000 UTeach retention project.

Contract Writer/Data Analyst/Assistant Project Manager, Auction.com, Dallas, TX 2013-Present

Supervise a staff of twenty during auction day process

Auction foreclosed residential, commercial property, land and luxury homes, Video conferencing training

Upload all data collect for each auction on SQL database and Windows applications, Microsoft Excess and Outlook

Analyze Data in SQL, Excess, Access and Microsoft Office

Created a project management plan to integrate iOS mobile application to include android and google platforms from the web base design.

Software Support Supervisor/Assistant Project Manager, World of Apps Mobile/VDao, Houston, TX 2012-2013

Trained and used video conferencing tools such as GOTO meeting, Skype, Facetime and Remote Desktop.

Sold and Communicated with all customers, on support issues using a Ticketing, tracking system and Active Directory.

Help desk environment Troubleshooting application problems escalating unresolved customer issues to engineers. Use salesforce to monitor customer activity

Used SSRS, Quick base, SQL and Access databases, windows applications and MAC software and hardware

Used iOS and Android application and platforms, Support internal hardware and network wiring

College Summer Intern, Oracle Corporation, Reston, VA 2011-2011

Worked Oracle Direct the largest sales and help desk team in the Oracle organization

Learned a variety of technical, professional and personal development courses through a number of learning Medias.

Assisted team with hands on with Sales and Support projects and trained on video conference systems

Monitor Senior Advisors in the hope of absorbing knowledge that would prepare me for the world of Software development.

Introduced to a variety of Oracle Software midwareDatabases 10g and 11g.

Financial Aid Student Advisor, Paul Quinn College, Dallas TX 2008-2011

Assisted students and parents with the completion of all documents required to receive financial aid.

Assisted the Financial Aid Director with all in office projects.

Update databases and used windows software, network wiring

Mechanical Assembler/ Wireman-Oil and Gas, Forney Corporation, Addison TX 2007-2008

Assembled and fabricated mechanical parts, pieces for fire diagnostic products using AutoCAD.

Aligned, and fastened units to assemblies, subassemblies, or frames, using hand tools, power tools, forklifts, overhead lifts and pallet jacks.

Connected cables, tubes, and wire control panel, according to specifications.

Read blueprints and specifications to determine component parts and assembly sequences of electromechanical units.

Inspected, tested, and adjusted completed units to ensure that the units met specifications, tolerances, and customer order requirements.

Education

University of Houston, Houston, TX. 2012-2014 Master of Science in Technology Project Management

Paul Quinn College, Dallas, TX. 2008-2012 Bachelor of Science in Computer Science

Brown Mackie College, Garland, TX. 2002-2004 Technical Diploma in Computer Network Technology

Accomplishments, Awards and Certifications

Lean Six Sigma Green Belt certified

Studying for CAPM, A+, Network +, MCSE, MCP, ITIL, SQL certifications

Graduated Cum Laude/Dean’s List -Paul Quinn College and Brown Mackie College

8 UNCF Scholarships, 2 Commendation letters- Navy Admirals

Software and Hardware Used

Windows, Linus, Unix, Macintosh, Java, Fortran, C+, HTML, Microsoft Project 2010, SQL, Microsoft Office, Seibel, Salesforce, Assembler, Python

Mac, Dell, Lenovo, Asus, Smart phones, Polycom, Servers, VOIP, Telecommunication equipment, POS hardware and software

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