QUALIFICATIONS PROFILE

Information technology professional with ten years of experience in IT development, technical support, and team leadership. Self-starter, quick-learner, and motivated professional with combined expertise in client service management and information technology innovation. Responsible for all aspects of office automation and system administration support including hardware, systems software, system performance, security, and system network integration. Adept at providing direct reports assistance and identifying, evaluating, and removing barriers within the organization to increase efficiencies. A communicator who helps to improve employee work performance. Knowledgeable in policies and procedures for employee retention, and training to execute long term initiatives. Detail-oriented with proven effectiveness in multitasking within a competitive, high-impact, and fast-paced environment while juggling multiple priorities simultaneously.

TECHNICAL HIGHLIGHTS

VMWare ESX/ESXi 4.0/4.1

Database Systems: Microsoft SQL 2000,2005,2008

Systems Administration: Microsoft Windows, Active Directory, Exchange Server, SQL Server, Blackberry Enterprise Server, Citrix (Xen App, Presentation, Metaframe Server)

Microsoft Applications: Office (2010, 2013), MS Windows (2000, XP, 7, 8), Server (2000, 2003, 2008, 2012), SMS, SCCM, WSUS, CRM, Lync and Communicator.

Mac OSx, iOS

Symantec Backup Exec, NetBackup, EndPoint Protection and PGP

Cisco router and switch configuration and management

Experienced on most Dell Laptop and desktop models

PROFESSIONAL EXPERIENCE

Imagine Communications Denver, CO 2015-2017

Enterprise Solutions Manager November2015 - Present

Responsible for major client accounts within the cable and broadcasting industry. Develop and manage the support relationship through direct communication, cross departmental planning, third party interactions to ensure total client satisfaction and product delivery. Manage the contract and deliverables by establishing and managing realistic and committed project schedules, taking into consideration deadlines, dependencies, resources, and costs. Assist in the renewal of Support contracts, and contribute to pre-sales activities. Report status and critical path aspects of the project and proactively identify and mitigate risks to project development and schedule.

Comcast Spotlight Englewood, CO 2011-2015

Mountain Region Field IT Supervisor October 2011 - November 2015

Managed the regional information technology department with a team of Help Desk Specialists, budgeting, call center, troubleshooting, server and database administration, maintaining asset inventories and implementing software updates for a 3 state region. Resolve problems, queries, emergencies and complaints affecting quality or availability of services for over 300 users. Suggest future directions on new IT projects. Pull monthly metrics for Comcast Spotlight West Division help desk to monitor team productivity. SOX/audit compliance and software/hardware management.

VMware Broomfield, CO

Technical Support Engineer May 2011 – October 2011

Responded to VMware ESX/ESXi networking and storage support requests via e-mail/or and telephone. Recreating your technical environment(s) to replicate and troubleshoot the issue. Researching, identifying, and resolving the incident and subsequent issues.

Comcast Spotlight Denver, CO

Senior System Administrator 2009 – 2011

Project management of team initiatives for future planning and development of Strata sales and Novar traffic software. Maintain and troubleshoot database servers. Develop and update regional Sarbanes Oxley audit documentation for region. Plan and implement future technology and applications. Also perform all duties of IS Specialist.

Comcast Spotlight Denver, CO

IS Supervisor 2008 – 2009

Lead a staff of two Information Specialists. Resolve problems, queries, emergencies and complaints affecting quality or availability of services. Monitor and recommend standards for software and hardware. Plan and coordinate the installation of software, hardware and data communication updates, enhancements, and updates. Suggest future directions or new IT projects. Interface with third party technical support vendors and support personnel. Provide technical advice to IT staff and other departments on software, system, hardware, and data communication.

Comcast Spotlight Denver, CO

IS Specialist 2004–2008

Support of Servers, desktop hardware, network and local applications. Installation, configuration, upgrades, maintenance and repair of applications, hardware, operating systems. Client and machine account management through Active Directory and group policy. Printer setup and maintenance. Setup and support of Cisco routers and switches. Administer backup and restore solutions.

Traffic and Billing Supervisor 2002– 2004

Oversee a team of 7 T&B Coordinators. Track timesheets and time-off for team members. Work closely with T&B Manager, Inventory Supervisor and Sales Management on department/company goals. Research and troubleshoot failed spots, revenue discrepancies, and software related issues.

Traffic and Billing Coordinator/Lead 2000 – 2002

Input national, regional and local orders into Novar traffic/billing software. Schedule commercials daily and generate logs. Download programming weekly and schedule Interconnect and commercials. Verify accurate format codes, break structures and client spot placements. Point of contact for any questions/concerns in the department. Assisted in training and ongoing supervision of personnel. Develop and maintain training systems and manuals.

EDUCATION

Bachelor of Science in Broadcast Production Mgmt. Univ. of Colorado, Boulder, CO (1995)

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