Gertrude Mcvay

Customer Service Representative

Johnstown, PA 15905

aczkqo@r.postjobfree.com - 814-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Qualfon - Fort Collins, CO - November 2011 to December 2016 Assisted customers with their banking needs, including, balances, loan information, closing and ordering new debit cards, account verification and updates, online banking issues, debit card transaction verification, contacting back offices via telephone and email to resolve customer related problems, data entry and all other duties necessary to assist customers with their banking needs. Customer Service Specialist

TMS Health - Boca Raton, FL - September 2008 to January 2011 Outbound calling for Office Depot to existing business customers to reactivate inactive accounts, answered incoming calls in order to prescreen consumers for clinical research studies for various medical/psychological conditions, and calling chain and independent pharmacies to update pharmacists on newly approved medications.

Telerecruitment Assistant

American Red Cross Blood Services - Johnstown, PA - December 2002 to June 2008 Secured blood donors for blood drives/appointments via telephone and email, data entry, download/format and upload files to internet for automated calls, building, adding and editing Edonors Centers via internet, configuring appointment slots for blood drives and donor center appointments, and all other duties as assigned. Teleservice Representative

Johnstown, PA - January 2001 to June 2002

Answered incoming calls, made hotel/casino reservations throughout the south. Caseworker

Women's Help Center Inc - Johnstown, PA - November 1991 to June 1995 Monitored 24 hour Domestic Violence hot line, directed appropriate counseling service to program recipients, conduted shelter intake/exit interviews, developed individual safety plans for program recipients, maintained shelder library, data entry and all other duties as assigned. Credit Reporter

Johnstown Credit Bureau - Johnstown, PA - August 1988 to November 1991 Obtained information for residential/business mortgage and property reports, retrieved information from credit repositories, compared/verified information on credit reports, ordered public records from various county and state abstractors, correlated and prepared final residential/business reports for lenders, assisted with office cross training for new employees and other duties as assigned. Intake Secretary

Southern Alleghneys Legal Aid - Johnstown, PA - December 1985 to August 1988 Screened potential clients for income eligibility, answered phines, scheduled appointments, input client records into data base, upkeep of law library, dictation/transcription, and all other clerical duties as assigned. EDUCATION

Associate in Course of Study

Cambria Rowe Business College

1985

High School Diploma in Course of Study

Greater Johnstown High School

1980

ADDITIONAL INFORMATION

SKILLS

Extensive experience in Customer Service and Clerical/Data Entry. I am detailed oriented and am efficient in working in a fast paced environment.