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Customer Service Management

Location:
Franklin, TN
Salary:
80,000.00
Posted:
March 30, 2017

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Resume:

EMILY A. CASTRO, JD

*** ********** ******, ********, ** 37064 • Phone: 615-***-**** • Email: aczkqj@r.postjobfree.com Page 1 of 2

EXPERIENCED ATTORNEY AND LITIGATION EXPERT

Accomplished, resourceful, and results-driven legal professional with successful 6+ years’ experience in litigation, business ethics, legal compliance, client and project management. Delivers tactical leadership to consistently deliver client advocacy and solutions, while maximizing available resources. Skilled leader in customer service and case management across diverse disciplines. High bias for action, organized, and process-oriented approach that has provided proven results and solid team performance. 9 Legal Representation and

Client Advocacy

9 Organizational and Team

Leadership

9 Case Management and

Complex Problem-solving

9 Presentations and

Communication

9 Preparing Clients, Case,

and Documents for Court

9 Attention to Detail and

Business Administration

PROFESSIONAL EXPERIENCE

Property Manager, Castro Properties, Franklin, TN 2008 to Present x Oversees all financial, operational, and legal management for 2 residential properties; strategically locates tenants; develops contractual agreements; serves as key tenant contact; ensures properties are operating at profit. Attorney, Syed Law Firm, PLLC, Nashville, TN 2014 to 2015 x Effectively worked with 4 attorneys in a collaborative general practice and immigration law firm; oversaw day to day business administration, operations management, and client management. x Successfully completed all forms and applications for 5 packets, averaging 12+ hours per work each. x Performed 2+ client intake meetings per week; conducted legal research and analysis on corporate formation, business contracts, and confidentiality issues for health care and non-profit companies. x Completed and submitted immigration forms and application packets for employment based permanent residence, L, O, and P visas, and H-1B employment visas; actively communicated with federal government agencies, United States Citizenship and Immigration Services (USCIS), the Dept. of State, government attorneys, and immigration court.

Legal Consultant, Brazil-based Attorney, Rio de Janeiro, Brazil 2013 x Consultant for a Brazilian attorney regarding EB5 Investor Visas and Tax Residency for the United States. x Effectively communicated across diverse cultures and business practices; met all performance and service goals. x Served as Secretary to The International Women’s Club of Parana in Brazil; attended Board meetings; maintained records.

Owner/Attorney, Emily Castro, Attorney at Law, Nashville, TN 2010 to 2011 x Directly accountable for strategic planning, business development, operations, finances, and client management. x Started the business with 4 clients who needed legal help for H1B packet and status adjustment packets. x Ensured the on-time completion and submittal of immigration forms and application packets for: H-1B visas, Adjustment of Status, and Citizenship; successfully managed legal projects ranging from 6 months to 1+ year. x Served as key correspondent with government agencies and clients; ensured legal compliance and documentation. Attorney, Haas & Devine, PLC, Nashville, TN 2009 to 2010 x Oversaw the completion and submission of immigration forms and application packets for a variety of situations, including Immigrant Visas, Adjustment of Status, Citizenship, Waivers, Cancellation of Removal, Grooming to Learn: Asylum, U-visas, and Labor Certification; focused on asylum work with extensive litigation experience. x Strategically managed 50+ cases annually; actively collaborated with a team of 4 attorneys and 5 admin staff. x Conducted a high-volume of client meetings in a fast paced environment; managed client cases from start to finish. x Effectively prepared clients for court; represented clients in Immigration Court for Master Calendar Hearings; developed and submitted legal briefs, motions, and mandamuses; served as key point of contact for government agencies and clientele.

Attorney, Pastor & Associates, PC, Troy, MI 2008

Extern 2007

x Managed workload and priorities to meet all goals; actively conducted client intake and meetings; delivered world class support to 20+ clients monthly; ensured strict documentation and record keeping requirements. x Efficiently completed, reviewed, and submitted immigration forms and application packets for Adjustment of Status, Citizenship, Waivers, PERM, L-1A visa, and B-1/B-2 visas. EMILY A. CASTRO, JD

327 Fitzgerald Street, Franklin, TN 37064 • Phone: 615-***-**** • Email: aczkqj@r.postjobfree.com Page 2 of 2

Continued...

x Routinely represented clients in Immigration Court for Bond Hearings and Master Calendar Hearings; attended Green Card and Citizenship interviews and Order of Supervision meetings. x Composed a wide variety of legal briefs, motions, and mandamuses; managed communications with government agencies.

x Successfully filed and granted habeas corpus in federal court within 2 months of hire. Intern, Catholic Social Services of Lansing, Immigration Legal Services, Lansing, MI 2005 to 2006 EDUCATION AND CERTIFICATION

Juris Doctor, Concentration in International Law, Western Michigan University Cooley Law School Bachelor of Arts, Political Science, Minor in Philosophy & American Studies, Western Michigan University Certificate of Merit, Brazilian Business Law

BAR ADMISSION

State Bar of Michigan, November 2007 (P71244)

Federal Bar Eastern District of Michigan, June 2008 Supreme Court of Tennessee, November 2009 (28203)

ACCOMPLISHMENTS AND AFFILIATIONS

Dean’s List, Western Michigan University

Participant, Intra-School Mock Trial Competition and First Year Moot Court Competition Member, Pre-Law Society, Mock Trial Team, and Brazilian Club TECHNICAL SKILLS

Microsoft Office Suite, MS Outlook, Westlaw, Lexis Nexis, Immigration Pro, and Immigration Tracker ADDITIONAL QUALIFICATIONS

x Holds a basic understanding of Portuguese.

x Dynamic, detail-oriented, and analytical self-starter, skilled in preparing clients for court and collaborative team work to achieve desired results.

x Displays ethical leadership, conflict resolution, team objectives, and compliance. x Strong ability to analyze and provide strategic solutions to ensure successful outcomes.



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