Content Strategist Content Developer Content Manager Writer Editor
Resume:
Dail Bridges
******@*******.***
L i n k ed I n
Professional
Accomplishments
• From scratch, created a team, templates, and 425 online topics using screen readers for Office products' blind and low-vision users.
• Owner of successful technical and marketing content publishing business. Clients included Microsoft, 3Di Technologies, Trumba Corporation, Johnson & Johnson
(Consumer Division).
• Content Manager: Successfully managed content updates for 14 global Microsoft sites for three years.
• Team Manager: Built and directed high-performing content publishing teams at both Visio and Microsoft Corporation. Team Organizational Health Index: 96% of 100%. Mentored four Managers per year with Microsoft Career Mentoring Program.
• Project Manager: Met or exceeded content publishing project goals and deadlines for five Microsoft Office product releases.
• Delivered highly rated Information Worker Web content for multiple Office software applications.
• Programmed high-customer-satisfaction Web pages for Office products: Visio, Word, Publisher, and OneNote on Office.com.
• Received Microsoft Gold Star award, Office division.
• Published author: Ichthyology and Otoliths: My Life as a Foreign Fisheries Observer. Skills and Tools
Professional
Experience
Resources Online 2015 to present
Project Manager
• Managed a team of 14 writers, editors, testers, and producers to successfully deliver online accessibility content for Microsoft Office products. Sample topic: Make your Word documents accessible
Release Manager
• Managed successful publication of content to Microsoft IT Showcase. Skills: •Content Management • Project Management • Content Programming and Publishing • Writing • Developmental editing, copyediting, proofreading • Management, negotiation, and leadership •
Tools: •Multiple content management systems •XML/XMetal •Microsoft DXStudio
•Microsoft VSO •Microsoft SharePoint •Microsoft Office Suite •SnagIt Content Developer
• Wrote and edited content for various websites, including Resources Online blog and DocuSign.
• Accessibility posts:
o What is an Accessible Website and Why Should You Care? o Accessibility Center of Excellence
Bridges Consulting 2009-2015
Content Publishing Manager
Microsoft Dynamics websites
• Content Manager for 14 global subsidiary sites: met regularly with clients to understand their business and content needs; managed their content requests, localization, feedback, QA and publishing.
• Developed editorial style guide and Localization guide. Microsoft in Health and Microsoft in Government websites: Programmed weekly content. Content Developer
Microsoft content
• Edited multiple presenter slides for Microsoft conferences (Conversion, Envision): annual project.
• Five-course series on commercial printing for Microsoft Office Publisher customers.
• Web Part assistance articles for SharePoint Foundation 2010.
• Developed and created Create Visually Compelling Documents in Word 2010 video training.
• Windows Phone articles.
• Office blog posts included:
o Filtering emails in Outlook
o 5 tips on using BCC in email
• Microsoft Events: Event Marketing Quarterly, internal newsletter for Microsoft Central Marketing Group, Events team.
• Writer and Project Manager for Media Moment, internal marketing newsletter for Microsoft Central Marketing Group, Global Media team.
• Microsoft Business Intelligence for Telecommunications (edited, white paper)
• Given up on scorecarding? Don’t we’ll show you why! (edited, white paper) Trumba: Wrote press releases and Help content.
3Di Technologies: Wrote Company Overview, Satellite Network Services, and Commercial Markets Overview brochures.
J&J Consumer Division: Wrote company news articles for TouchPoint, internal company site. Microsoft Corporation 2000-2008
Microsoft Office Assistance and Worldwide Services, Team Manager
• Turned around a low-performing team in five months. Sample manager feedback, March 2008: “Dail took a team that was broken and dysfunctional and systematically and professionally led us through a process that has made us a functioning and effective team.”
• Directed team of ten content developers that provided web content for Microsoft Word, Publisher, OneNote, Visio, and SharePoint. Wrote, edited and developed online and Web content for Information Worker audience.
• Increased customer satisfaction content ratings from 70% average to: OneNote 84%; Word 74%; Publisher 76%; Visio 72%.
• Developed content acquisition attribution model; in one year, increased acquired content from zero–25 pieces.
• Published highest rated content at 95% customer satisfaction: Make clip art look original in Publisher.
• Managed vendors for various content projects.
Visio Corporation 1997-2000
Microsoft Visio User Assistance Manager and Technical Editor
• Directed team of seven writers and editors that delivered online Help content for two Visio launches. Wrote and edited print and online content for Information Worker audience.
• Prepared documentation plans and schedules; managed negotiations with Localization; developed Test plans with Visio Test Team; coordinated technical reviews; developed triage criteria and drove bug fixes at product triage.
• Developed and delivered process improvement plan to Program Management, Test, and Software Development.
• Wrote and edited online Help, print, wizard screens, and error messages for Visio Technical 5.0 Plus.
Education and Training • University of North Carolina at Chapel Hill, Bachelor of Arts, Psychology, 1983
• University of Washington, Certificate in Technical Writing and Editing, 1996
• Professional development courses:
Cross-group Skills for Employees • Cross-group Skills for Managers • Presenter at Microsoft Development Group’s Managing Poor Performers • Mastering Web Site Fundamentals • Situational Leadership • Web Publishing at Microsoft (Kellogg School of Management) • Negotiations Workshop • Communicating with Clarity • Building High-Performance Teams • Managing with Style • Professional Team Leadership • Leading Change • Precision Questioning
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