Mental Health Customer Service

Randolph Lieberman

**** ******** ******* 716-***-****

Building J Apt. #2 ********.*********.*@*****.***

Blasdell, New York 14219

Professional Skills

Microsoft Office

Microsoft Access

Microsoft Word

Microsoft Excel

Database Concepts

Information Security

Minitab Statistics

Adobe Illustrator

Adobe PhotoShop

C++

Sequel

CPRS

Vista

Administrative Skills

Copier

Fax

Phone System

Filing

Experience

Program Support Assistant (Volunteer) June 2016 – 12 1 2016

Veterans’ Service Center Buffalo, New York

Volunteer in a medical office setting 30 hours per week

Handle incoming and outgoing phone calls

Greet Veterans face to face

Utilize CPRS and Vista to look up patient records and answer questions

Relay benefit criteria to Veterans and provide information regarding VHA eligibility

Utilize spreadsheet to track cases

Perform general office duties including faxing, copying, filing

Summer Intern June 2015 – September 2015

Pease Air National Guard Base Portsmouth, New Hampshire

Responded to client phone calls for the 157th Communications Focal Point and articulated information to various offices within the agency

Provided information technology related customer service for the unit members

Physical Therapy Assistant 2014 – 2015

VA Health System CWT Program Buffalo, New York

Assisted licensed physical therapist with monitoring and supervising veteran patients per the program goals in a clinical environment

Production/Manufacturing 2013

General Motors Tonawanda, New York

Applied parts to 4, 6, and 8 cylinder engines for new cars from engine block to running motor

Security Officer 2012 – 2013

G4S Secure Solutions Buffalo, New York

Performed rounds, answered phones, monitored security cameras, wrote reports

Cleaner/Sanitization 2012

Pine Hill Coffee

Cleaned and sanitized food production areas and equipment of manufactured food products.

Cleaned bathroom, cooler, and warehouse areas; used floor cleaning machine for large areas.

Secure Care Treatment Aide (in-patient) 1999 – 2010

State of New York Mental Health

Supervised in-patient clients on a 24/7 secure psychiatric ward during RT and OT programming

Escorted patients off grounds and monitored patents on alerts for suicide, homicide, and self-harm behaviors

Participated in restraint of patients per doctor’s directions and orders

Developmental Aide 1998 – 1999

State of New York Developmental Disabilities Service Organization

Supervised disabled clients in group homes and community outings while providing help with activities of daily living

Passed medication to clients and assisted with cooking meals and feeding clients

Military Service

Non-Commissioned Officer in Charge of Mental Health – Honorable Discharge 1990 – 2012

United States Army Reserve

Deployed twice to Kuwait and Germany

Briefed over 4000 service members about operations stress and saved 400 provider man hours by providing mental health coverage at the Rhein-Main Airport in Germany

Provided 24/7 assistance for soldiers on Rest and Recuperation after deployments allowing mental health providers to assist military patients with needed services covering the 3 major medical facilities in Germany

Escorted severe mental health patients for the Kuwait war zone to Germany to ensure they arrived to receive proper long-term treatment outside of the war zone

Provided clinical advice and counseling for soldiers returning from battle in a war zone in Kuwait and at the Camp Doha Clinic

Worked with 6 different psychiatrists and psychologists during their 90 day deployments providing continuity of care for the patients in Kuwait

Ensured new military members of the Combat Support Hospital were properly in-processed into the unit, as an important step in building and maintaining the unit

Provide best possible medical care for our military personnel in a combat support hospital

Education

BS: Computer Information Systems Cum Laude: 17 December 2016

Buffalo State College Buffalo, New York

Network Support Technology Certificate May 2015

Erie Community College Orchard Park, New York

AAS: Information Technology January 2013

AS: Liberal Arts and Science – General Studies January 2013

Erie Community College Orchard Park, New York

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