Matos *

Karina Matos-Perez, MA

**** ******* ***** ***** ****** Park FL 32792

E-Mail: aczkox@r.postjobfree.com

Phone: 787-***-****

Objective

Dependable and effective leader who is results driven; multitasking, proactive professional who collaborates in multidiscipline partnerships to achieve mission accomplishment; regularly engaged in planning; training, and professional development; Bilingual English and Spanish: Speak, Write, read and translate. Dedicated / Collaborative / Enthusiastic / Empowering / Analytical Experience

Remote Lead Case Manager / Approved Clinician: Office of Refugee Resettlement (ORR) - CHSi, Orlando FL 2016-2017

Complete in a time frame the procedures to ensure the care and safety for the UC apprehended in the USA without legal guardian.

Supervise a ten Case Managers Team with a case load of seventy seven cases in total with a 99% of reunifications completed.

Audit cases and follow up with Case Managers to complete Assessments and process in accordance with the Office of Refugee Resettlement (ORR) policies and procedures.

Work hand in hand with Case Manager identifying potential sponsors to conduct reunification process.

Complete and submit all required weekly reports for Government.

Regularly audit the updates in UC case file with required information, in accordance with ORR policies and procedures.

Weekly group meeting to create and discuss goals and provide updated information trainings. Clinical Mental Health Counselor: Angels for Kids on Call, Orlando FL 2016-2017

Provides an array of quality evidenced-based educational, behavioral, mental health and substance abuse services to individuals, couples, families, groups and communities.

Our target population is high-risk, diverse, and in need of immediate care.

Offer a range of treatments for people of all age ranges.

Services include individual and family therapy, psychotherapy, psychosocial rehabilitation, behavioral therapies to persons with disabilities, trauma informed care, psycho-educational classes/groups and therapeutic visitations. Clinical Professional Counseling – Empowerment Services, San Juan P.R. 2013-2015

Empowerment workshops for inmates of maximum, medium and minimum security.

Teamwork and empathy conferences for administrative employees.

Created and developed an environment of effective communication and empathy between employees and inmates.

Increased participation of inmates in the library and classrooms. Primary Clinician: CUARESMA Program Psychology Counseling, Bayamon P.R. 2013-2015 Primary Clinician: Alternativas Psicoeducativas de Puerto Rico, Bayamon P.R

Performed the initial assessment for patients referred by the court 5 minimums weekly.

Drafted evaluation reports and recommendations to the court.

Provided group, family and individual therapy for Addiction Recovery, Domestic Violence, Sexual Offenders, Couple Therapy and Anger Management

Created and completed reports evaluation development in the treatment of rehabilitation. Matos 2

2

Government Health Care Plan (Mi Salud) Operations Supervisor, San Juan P.R. 2012-2014

Evaluated from 60 to 100 employees job performance in customer service and telephone etiquette.

Interpreted and communicated work procedures and company policies to staff.

Provided employees with guidance and trainings in handling difficult or complex problems and resolved escalated complaints or disputes.

Supervised the work of customer service employees to ensure adherence to quality standards, deadlines, and proper procedures.

Created a strategic plan for the implementation and development of metrics of 4.0 AHC based on realistic projections.

Developed teamwork and motivation strategies.

Achieved and surpassed the established goals/metrics, on hold timing, calls, and reduced absenteeism. Education

MA Counseling Psychology - GPA 3.80 2013 - 2015

BA Psychology – GPA 4.00 2010 - 2012

Ana G. Mendez University System of Puerto Rico

Certifications

CPR – Cardio Pulmonary Respiratory 2016 – 2017

American Red Cross

CPI – Nonviolent Intervention Crisis 2016– 2017

Crisis Prevention Institute

CFARS - Children's Functional Assessment Rating Scale 08/2016 Substance Abuse & Mental Health Program Offices

FARS - Functional Assessment Rating Scale 08/2016

Substance Abuse & Mental Health Program Offices

Community Emergency Response Team 2014 - 2017

CERT

Drug and Alcohol Interventionist Level IV #93398 2014 - 2017 National Association of Drug and Alcohol Interventionists / Intervention Institute Inc.

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