KENNETH B. CAPPETTA

** ****** ****

Jericho, NY *1753

Cell: 516-***-**** Home: 516-***-**** Email: aczkoc@r.postjobfree.com SUMMARY

A highly dedicated IT professional with extensive management experience in the communications industry and an expertise in cellular and wireless communications. Strengths include operations and project management, vendor management, and contract negotiation and management. Demonstrated ability to hire, train, supervise, and motivate staff. Strong ability to work and communicate effectively in both a business and technical environment. Additional experience includes outsourcing of IT operations and operational change management processes. Recent projects have included the successful DAS and WiFi implementation at the World Trade Center complex as well as the Lincoln and Holland Tunnel DAS replacement project.

EXPERIENCE

Boingo Wireless, Lake Success, NY Jan. 2015 - Present Account Manager Eastern Region, Director

Responsible for managing major accounts in the Eastern Region such as the Port Authority of New York and New Jersey

(PANYNJ), one of Boingo’s largest accounts which generates $8M in revenue annually. Responsibilities include contract management and compliance, ensure SLA compliance, manage life cycle of products and services, and aligning internal resources to ensure new projects are completed, and products and operations are implemented to our client’s satisfaction for all WiFi and cellular Distributed Antenna Systems within PANYNJ footprint. Responsible for growing accounts by generating new revenue through the presentation of new products and services to new and existing clients. Additional accounts managed: Baltimore Washington International Airport, TF Green Airport in Providence, RI and Buffalo Niagara International Airport.

Boingo Wireless, Lake Success, NY Sept. 2005 – Dec. 2015 Operations Manager/Business Development Manager, Director Managed the Telecommunications Network Access System agreement with the PANYNJ. Responsible for the day-to-day operations, project management and development of new business within the PANYNJ. Managed a group of 6 Field Operations Managers overseeing their workload, project and operational responsibilities for all WiFi and DAS systems at PANYNJ properties such as The World Trade Center, JFK, EWR and LGA airports, PATH Stations and the Port Authority Bus Terminal. Additional responsibilities included monitoring contract compliance, completion of all projects on time and within budget, cellular carrier management and coordination, and maintenance of airport terminal manager relationships.

Highlights/accomplishments:

Successful World Trade Center DAS and WiFi Build Out, the largest build out in company history

Successful JFK Terminal 4, 5, and 8 DAS and WiFi Build Outs

DAS and WiFi Entire Airport Upgrades at JFK, LGA and EWR

BWI DAS and WiFi Build Outs

T-Mobile DAS Integration at JFK and EWR

Deutsche Bank, New York, NY 2002-2005

Global Product Manager Recording Systems, VP

Responsible for the product management of voice recording, storage, and playback systems for all Deutsche Bank locations globally. Developed strategic direction for above mentioned platforms, setting and maintaining global standards and writing key operating procedures to be adhered to for audit, legal and compliance related purposes. Additional responsibilities included building and maintaining strong relationships with strategic vendors and the bank’s business units to help develop leading edge technologies for the bank’s use. Also responsible for the management of all trading floor technologies in North and South America.

Managed the development of a desktop Playback Organizer Application, allowing traders to listen to recently executed trades right from their desktop PC. Prior approvals for playback from the Compliance Department were automated within the application. This application greatly improved turnaround time in resolving trade disputes, saving the bank time and preventing potential monetary loss. US Voice Regional Manager, VP

Overall responsibility for the management of all Voice and Audio Visual related technologies for Deutsche Bank in North and South America. Required to develop clear strategic direction for the following platforms: PBX, trading turrets, voice mail, recording systems, and conference systems. Managed a team of 24 professionals responsible for the successful implementation of all projects and day-to-day operations for the above mentioned technologies.

Successfully managed 46 Deutsche Bank offices with over 12,000 PBX lines, 1,700 trading positions and 38 voice mail systems on a 7x24x365 basis.

Managed the 60 Wall St. Relocation Project which included installing two Nortel PBX systems, one IPC IQMX system supporting 1,300 trading positions, one voice mail system and 40 Audio Visual equipped conference rooms.

Initiated a Private Line Carrier Billing Audit nationally which resulted in an annual cost savings of $2.6M due to the discovery of carrier billing errors and inventory discrepancies. National Discount Brokers, Jersey City, NJ 2000-2002 VP of Operations and Administration

Operational responsibilities included overseeing the day-to-day operations of the NDB.com website, management of the 7x24 Command Center, including Command Center staff, UNIX System Administrators, and ORACLE Database Administration staff. Administrative responsibilities included management of the IT budget, IT recruitment, contract negotiations, and management of the IT Documentation Group. Also responsible for the daily operations of Facilities and Asset Management/Procurement staff.

Morgan Stanley, New York, NY 1995-2000

Voice Engineering Manager, VP 1999-2000

Managed a group of Voice Engineers responsible for the development and introduction of new voice technologies. Responsible for project management and capacity planning for Lucent 5ESS Central Office based switch, IPC Turret systems, Lucent G3 PBX’s and Lucent Voicemail systems for all MSDW offices in North America.

Evaluated leading edge technologies such as CTI, Voice Recognition, VoIP, IP PBX’s, Wireless, and DSL. Voice Communications Manager, VP 1995 -1999

Managed a group of communications professionals in all aspects of day-to-day operations, circuit provisioning, moves, adds and changes (MAC), carrier and vendor management.

Negotiated maintenance contracts with vendors, and initiated monthly stewardship meetings with carriers to ensure that agreed upon service levels were being met. National Westminster Bank USA, New York, NY 1984-1995 Section Head, Communications Engineering, AVP 1991-1995 Managed daily in-house maintenance of NatWest Bancorp’s voice communications equipment in the Tri-State area, including 24 Nortel PBX’s, three trading floors with 600 IPC Turrets, microwave and fiber optic network equipment. Digital Facilities Manager 1988-1990

Managed the installation and maintenance of NatWest Bancorp’s Microwave and Fiber Optic Network. Senior Communications Engineer 1984-1988

Supervised vendors regarding all phases of telecommunications installation and maintenance for the bank’s New York City locations.

EDUCATION

Kingsborough Community College, Brooklyn, NY

A.A.S., Business Administration

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